Antwerpen Hyundai Catonsville

Learned the hard way today that the so called "internet specials" at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturer "internet specials" at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturers rebate from their "best price". These rebates consist of such things as: "Mobility Rebate" @ $1000 - Qualify only if you install handicap accessible equipment in the car (LOL, seriously?!!!?) "School Graduate Rebate" @ $500 - Qualify only if you graduated from college in the last (2 years?) "Customer Appreciation Rebate" @ $500 - Qualify only if you currently drive a Hyundai. "Military Rebate" @ $500 - Qualify only if you are in the military. etc... This information was vaguely disclosed in the fine print of the internet special, along with all the usual legal speak. However, the "internet sales manager" at Antwerpen Hyundai, Yessica Palacios would not give us any information until we went there in person. We arrived and she was briefly polite, before immediately disclosing that the entire internet special was based on these conditional "rebates", making the ACTUAL price $3000 higher! Essentially the ONLY way you'd get anywhere near this so called "internet price" is to install handicapped accessible systems in the car, be a recent college graduate, already own a Hundai, AND also be in the military... LOL! We attempted to negotiate this now $3000 inflated price down, but were completely blown off. Yessica Palacios became rude and condescending, while she continued to state that "this is where we stand" regarding the price. We asked her to speak with the manager. She looked irritated but said she would talk to the owner of Antwerpen Hyundai himself. Yessica came back a few minutes later and wouldn't move the price down even one dollar! We asked to speak with the owner, and she actually laughed in our faces, before making a condescending comment about how "he's the owner no you can't talk to him!" We asked one final time what she could do about the price, and she blew us off once more. Needless to say, we left immediately and she didn't say a word on our way out. NO incentives were offered, and NOT even a penny was taken off the starting price. We are extremely disappointed after being tricked into visiting Antwerpen Hyundai, only to be told that the "internet special" was based on ridiculous conditional rebates, and that no negotiation would take place PERIOD. We've been to two other Hyundai dealerships where the sales personnel were FAR more professional and polite. Obviously they're all out to make money, so you have to play the game. But there's no reason to be completely nasty and condescending to customers, and these internet offers are straight up scams that shouldn't be legal! Don't waste your time with Antwerpen Hyundai! More

Inventory very sloppy, scattered 'everywhere'. We walked the huge parking lot, 4 times, in the back, on the main front and side lots and even on the back overflow lot in order to see WHAT they had We walked the huge parking lot, 4 times, in the back, on the main front and side lots and even on the back overflow lot in order to see WHAT they had. Seems the inventory wasn't listed properly in the computer, which made no sense at all. Pricing/advertisements are very misleading!!! Appears that they advertise false pricing just to get you in. Kenneth, the salesman was ok but Jeff, the finance person was VERY SHADY and RUDE. We asked multiple questions, some a few times and NEVER would give a direct answer. How could he give us a payment amount and NOT KNOW what interest rate he was basing It on and how could he NOT give us a direct price of the vehicle when asked multiple times, WHAT the final price was after considering, (if he was even considering a lower price for us). He also talked down to us like we were being 'given' his time as if he was doing us a favor? Very, very poor service overall. I have other choices as far as dealerships to go to, for this vehicle as well as others BUT this one appeared, online to have the inventory to choose from. We went there to give them the chance to sell us a vehicle even after hearing from 5 different people, directly to NOT trust Antwerpen in Catonsville. Should have listened to our friends/family I guess? More

I had a great experience with Hyundai of Catonsville. I paid a very fair price along with getting great deals on future maintenance . They were honest reasonable and I had the best car experience in buying paid a very fair price along with getting great deals on future maintenance . They were honest reasonable and I had the best car experience in buying my new 2013 Hyundai Sonata. More

Isaac is the best car salesman I have come across, he makes sure he does his very best to get you the best vehicle at the very best price. Isaac isn't only my go to guy to buy my vehicles but he has bec makes sure he does his very best to get you the best vehicle at the very best price. Isaac isn't only my go to guy to buy my vehicles but he has become part of my family. Thanx Isaac More

Had a fantastic experience and am grateful to Rob for guiding me through the process. I was able to sell my Tucson back and was offered a brand new Sonata and still lowered my payment. guiding me through the process. I was able to sell my Tucson back and was offered a brand new Sonata and still lowered my payment. More

I first contacted Isaac when asking for an online quote. He told he could not give me an online quote and in order to get a quote I must come in person. He told me that's their policy because often enough d He told he could not give me an online quote and in order to get a quote I must come in person. He told me that's their policy because often enough dealers would lie about the online quote in order to get you to go to the dealership and when you do go they'll change the price. I didn't take Isaac seriously at first, but it just so happens he was right. I was deceived by other dealerships because they gave me a quote for a car they didn't even have. The dealerships were very rude when I confronted them about this. Isaac on the other hand is not your typical cars salesman. He is honest and really friendly. He even makes a joke every now and then to make you smile. When you call or email him, he'll actually calls or emails you back. My first car buying experience was really pleasant because of him. He went above and beyond what a typical cars salesman is suppose to do. He doesn't try to sell you extra stuff that you don't need. He respects you and makes your car buying experience as stress-free as possible. I was hesitant to buy a car after dealing with the trickery of other dealerships. I am so thankful to have met Isaac who has changed my whole opinion about car buying. I now have a positive outlook on car buying thanks to him. More

Maurice Mitchell was excellent!! He was knowlegeable, professional, and very friendly.. He sold my Mother a car on, 6 June 2013, and because of his outstanding treatment of her, I came back the next day professional, and very friendly.. He sold my Mother a car on, 6 June 2013, and because of his outstanding treatment of her, I came back the next day and he sold me a car too. Even though my financial situation was not was as attractive as my Mother's, he still treated me with the utmost respect and took very good care of me too!! I really think he should be recognized for a job well done,, and whenever I am asked about my car, I will recommend Maurice Mitchell at Atwerpen Hyundai!!!! More

I rated everything great except for price because of the out of pocket cost to me. I feel that if you pay a pretty large down payment the first payment that you have to make should be extended out an extra out of pocket cost to me. I feel that if you pay a pretty large down payment the first payment that you have to make should be extended out an extra month. But overall everything was great. More

My sales associate Yessica was very knowledgable and My sales associate Yessica was very knowledgable and friendly. She made sure to go over everything and that I was comfortable with how the controls My sales associate Yessica was very knowledgable and friendly. She made sure to go over everything and that I was comfortable with how the controls worked and a basic knowledge of the Ent/Nav system. Even paired my phone to the cars bluetooth. She didn't leave me unattended any longer than neccessary. I have purchased my previous vehicle from Antwerpen. I have been very satisfied with the way the worked with me to get the best deal and financing possible. It was by far way below what any other car dealer (incl other Hyundai dealers) could do. Their service dept has been just as friendly and easy to work with whether it was an oil change or a warranty claim on a tire. It was a natural choice to go back to them when I was looking to up grade my vehicle. I do think there could have been more factory incentives/rebates offered. They did make sure I receive all the offers that the dealer offered, which did add up to more than I expected. More

Rob made me feel comfortable and was not pushy during the sale. The price was better than other dealers I had visited and they also took into consideration that I had purchased my last vehicle there. I wou sale. The price was better than other dealers I had visited and they also took into consideration that I had purchased my last vehicle there. I would recommend someone to check here if they are in the market for buying a car. Price and availability played a major part in my decision to purchase my car there. More