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Antioch Nissan - Service Center
Antioch, CA
40 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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40 Reviews of Antioch Nissan - Service Center
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Verified Customer
July 14, 2023
Excellent customer service on my most recent visit. Not only did service remember me, but I was in and out of there for a visor installation in 30 minutes! Not only did service remember me, but I was in and out of there for a visor installation in 30 minutes! More
by KB.MADAMQUEEN
Employees Worked With
Unknown
July 14, 2023
Juan was so amazing he helped me and did my service and he is just great good Custumer service he is just great good Custumer service More
by maria
July 13, 2023
Alex was very professional and courteous. He was there to greet me at my car within 20 seconds of me pulling in which is something I’ve never experienced at another Nissan dealership. The pro He was there to greet me at my car within 20 seconds of me pulling in which is something I’ve never experienced at another Nissan dealership. The process was quick and easy and I had my car back in about an hour which is typical for that time of day. More
by DASHEKABOWIE
Employees Worked With
Alex Mendoza
July 08, 2023
Friendly, fast and efficient. Antioch Nissan is a dealership our family has trusted for many years. Antioch Nissan is a dealership our family has trusted for many years. More
by ARTWORKBYLESETTE
June 10, 2012
Originally bought my 2009 Nissan Altima from Antioch Nissan. Service Dept leaves a lot to be desired. I've had transmission problems in the past, had my car in several times for the same problem, tran Nissan. Service Dept leaves a lot to be desired. I've had transmission problems in the past, had my car in several times for the same problem, transmission is still not working like it should be (slips) but I can live with it for now. But why I'm writting this review is for the service I received yesterday. I made an appointment a week in advance, to drop my car off on Fri evening & pick it up on Sat after the scheduled maintenance (I received a notice in the mail that service was due on the car) was completed + I also said that my brakes needed to be looked at, I was hearing a metal grinding sound. After debating for about five minutes with the service advisor which maintenance my car was in for they entered "customer request" on my service order for a five-point inspection and to check my brakes. Long story short, I left my car there with my husband picking me up and taking me home (rush hour traffic). We get a call a couple hours later telling me that my car was done and ready to be picked up. I said okay and we went to pick up the car (this is on Fri, work was scheduled for Sat). We get there and it wasn't a lot of money, I said what did they do to the car, the girl gives me the service order and it showed that they changed my oil and filter and did a five-point inspection on the car, they also noted that my brakes need to be flushed and that my battery was weak. I ask how come the tech didn't tell me this on the phone so that the work could be have been done, and did they check my brakes? She couldn't answer my questions and I wasn't able to speak with the service people because they were closed by that time. I took my car and drove it home, my car still has the metal grinding sound, so for all that trouble, I received no service on my brakes, and the 52,500 maintenance was not done. My husband checked my battery, all cells were empty, he filled them with water and did a slow trickle charge - battery tested okay. Why weren't my empty battery cells caught on the previous service? With all the problems I have had, plus the disrespectful treament from the advisor, as well as the car dealership being totally disorganized (can't tell me what a 52,500 service consists of or knowing the history of the car that I have been bring to them for over three years), I will be taking my business to a different Nissan dealership. When its time to buy another Nissan, it most definately will not be from Antioch Nissian. Very dissatisfied customer. More
by ppllchandler
Employees Worked With
Tim
