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Antioch Nissan
Antioch, CA
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 82 reviews
June 02, 2008
They promised me a price over the phone, but reneged when I got there. I called Antioch Nissan to offer to buy a new 2008 Altima Hybrid. I already identified the specific car through Nissan's website, when I got there. I called Antioch Nissan to offer to buy a new 2008 Altima Hybrid. I already identified the specific car through Nissan's website, even confirming the VIN over the phone. I said I would buy that car for $5,000 off MSRP. I also said I didn't want more than 50 miles on the odometer. (I already had a backup car and VIN in mind in case the mileage was too high on my first choice.) Joe answered first, but since I was asking for a discount, he'd have to check with his manager. A few minutes later, Carlos called me back. Carlos said that I could have my price; he even questioned me to clarify terms like the discount didn't include TTL, and that rebates would be included. I said several times I was coming from a long way, and that I was only coming in for this specific deal, and Carlos again said I would get the discount. I spoke to Joe to make an appointment to come in the next day. Joe assured me that he'd test driven that car just a day or so ago, and that it had less than 20 miles on it. I drove the 35 miles the next day with my family, three small kids and my wife. Met Joe, and test drove the car. The mileage was 134, not the under 20 Joe had told me over the phone the day before, but since I thought I was getting a great deal, I was willing to overlook it. Next thing I know, Joe walks back with the finance manager who tells me that they can't give me the discount, and that Carlos shouldn't have promised it to me. To be fair to Joe, he never said anything about the price over the phone or in person; only Carlos. However, Carlos made himself out to be the manager with the authority to cut deals. The finance manager seemed genuinely sorry for the situation, and left a couple of times to speak with the Mike Collins, the real manager. Finally, Mike came out, refused to honor the deal, tried to switch to a different car or different price. Hard negotiating is one thing, but outright lies are another. After Carlos' lies, I couldn't trust anything Mike had to offer, so I demanded compensation for my wasted trip. Mike refused. I was already on my way out the door when Mike gruffly asked me to leave the dealership. This happened 5/30-5/31/08. More
by lynche88
Employees Worked With
Carlos Torres, Joe Pelacios, Mike Collins
April 10, 2004
Bought a new 350Z and dealer did not divulge paint bodywork had been performed on the car as is required by law. The repair work was performed by a low end body repair facility and work is substandar bodywork had been performed on the car as is required by law. The repair work was performed by a low end body repair facility and work is substandard. Subsequent tries to fix the problems increased damage to the vehicle becuase of insufficiently skilled labor and materials. It will take over $6,000.00 to correct the problems as estimated by quality body repair shops. Antioch Nissan has been plagued by vandalism so I would not trust car purchase for these reasons. It may not even need to be disclosed at the time of sale if the repair cost was less than $500.00. Their demonstrated unknowledgable concern about quality in paint, repairs, and body work is enought to have me recommend a strong NO to this dealer. More
by mkthunter
