Antioch Chrysler Dodge Jeep Ram - Service Center

Worst Service Department I bought my vehicle in Dodge Schaumburg originally and loved them but then moved to Fox Lake. I wanted to keep getting my oil changes from the dealer I bought my vehicle in Dodge Schaumburg originally and loved them but then moved to Fox Lake. I wanted to keep getting my oil changes from the dealer so I started taking it to Gurnee and they were fine at first but then they changed staff and I was waiting close to 1 1/2 hrs for an oil change. I figured I'd give this place a chance and I expressed my concern with time when I spoke with the service guy on the phone and he assured me they had an appointment for me at a certain time. I went for my oil change and I was right on time but after 2 hrs of waiting I went to ask about the progress of the oil change. They said they hadn't even started on my car yet because it was first come first serve. Now why in the world did the service person on the phone act like he was writing down an appointment when I spoke with him is beyond me even after expressing my disgust with Gurnee not honoring their appointments lately. I ended up leaving because I had to pick up my daughter at daycare, Never ever will I come here again and nor will I recommend it to anyone. More

took car in again .. after my brakes were done, all these error lights popped up i took it in to run a diagnostic $98.00 to do it and they said a module needs to be replaced.... and it's over %500.00 error lights popped up i took it in to run a diagnostic $98.00 to do it and they said a module needs to be replaced.... and it's over %500.00 manager acts like its nothing and says "Thats why you should have gotten the service contract" ugh!!!! More