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Antelope Valley Chevrolet
Lancaster, CA
120 Reviews
AV Chevrolet’s dedication to providing hassle-free services to its customers has made them a premier choice in the Lancaster area. We offer more than just sales, our dealership is also equipped to provide our customers with service, repair, accessories, financing options, and many more things. Just use our hours and directions page to locate our dealership to visit us today! We assure you that we will go that extra mile to make sure that you leave our showroom completely satisfied. North Los Angeles County Chevrolet customers can contact our dealership to learn more about us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 120 reviews
February 27, 2026
We had one of the most frustrating dealership experiences I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own web I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn’t qualify for, we were pushed into a payment-focused conversation while the real selling price stayed inflated. On top of that, the deal sheet included thousands in dealer-installed add-ons (Cilajet paint sealant, Ghost Shield door edge/door cups, and an ELO GPS/theft product). We stated clearly we did not want those items and asked for a buyer’s order with the advertised selling price and standard TTL/doc only. We were met with delays, vague answers, and a lack of transparency. We repeatedly requested an itemized out-the-door breakdown and it felt like they were doing everything possible to avoid showing clean numbers. Financing was another major issue. Jess was prequalified through Capital One and we explicitly asked that our credit be run only through Capital One one time. Despite that, we later saw indications that additional credit checks were run. We have requested a copy of any signed credit authorization and a list of every lender our information was submitted to, because this is not what we agreed to. The worst part was the customer service from the manager, James Gonzolas. He was rude, repeatedly interrupted us, and wouldn’t let us finish explaining what we were requesting (a transparent breakdown and adherence to their own advertised price). He told us he had “no obligation” to help because we didn’t buy a car, called us rude, and escalated the interaction instead of solving the problem. That is not acceptable behavior for someone in a management role and it matched the overall tone of the experience. We left because we couldn’t get a straightforward, honest deal that matched what brought us in the door. If you’re considering this dealership, protect yourself: 1. Screenshot the exact online listing with VIN/stock number before you go 2. Demand the itemized buyer’s order/out-the-door number in writing before discussing monthly payments 3. Put your credit instructions in writing (who can run it, how many times, and with which lender) Transparency and respect shouldn’t be this hard. We won’t be returning, and I can’t recommend buying here based on this experience. More
by medin107
January 29, 2026
The dealer was very friendly and helpful and explained everything and made me feel comfortable. everything and made me feel comfortable. More
by mmancha524
Employees Worked With
January 11, 2026
They work with you to get a car and they have polite and respectful sales people respectful sales people More
by Ltttay
September 12, 2025
Everything was good with the salesperson and dealership but not with my purchase. I bought a 2025 Chevy trax with 11 miles on it. Within 2 weeks of purchase and only 700 miles on it my check engine light c but not with my purchase. I bought a 2025 Chevy trax with 11 miles on it. Within 2 weeks of purchase and only 700 miles on it my check engine light came on. Faulty fuel line. Service had my car for 2 days without giving me a loaner. They fixed it but I feel like I bought a lemon because it was brand new and already having issues More
by angela_garner68
Employees Worked With
August 22, 2025
Definitely will be purchasing another vehicle in the future from this dealer. Great customer service. future from this dealer. Great customer service. More
by TMcghee
August 22, 2025
I had an excellent experience. Kevin and Edgar are the best. From start to finish, the process was smooth, transparent, and stress-free. The staff was professional, knowledgeable, Kevin and Edgar are the best. From start to finish, the process was smooth, transparent, and stress-free. The staff was professional, knowledgeable, and never pushy. They took the time to answer all my questions, helped me compare options, and made sure I felt comfortable with my decision. More
by danov2022
August 18, 2025
I appreciate Kevin for his honesty and concern for looking for helping me find a great suv the I love he’s very dedicated to serving me as well as my wife we are very grateful for Kevin for a salesman looking for helping me find a great suv the I love he’s very dedicated to serving me as well as my wife we are very grateful for Kevin for a salesman who into be able to assist us thanks Kevin More
by Anthonyfishevans
Employees Worked With
August 13, 2025
Kevin its an amazing sales person. Will bring my business to him again. The other people that helped me first they didn't do a good job. But Kevin made everything better Will bring my business to him again. The other people that helped me first they didn't do a good job. But Kevin made everything better More
by m_meza1991
August 12, 2025
Helpful low pressure sales team. Sales floor is very clean and organized. We appreciate it. Sales floor is very clean and organized. We appreciate it. More
by 1pena.jj
August 08, 2025
Kevin was very helpful did most stuff before I even got to the dealership was quick and easy process. to the dealership was quick and easy process. More
by Swallersshane
Employees Worked With
