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99 Reviews of Annapolis Subaru - Service Center
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January 12, 2019
I don’t have a lot of time & you all wasted it I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making that appointment, I began having 2 problems with my rear driver’s side door. It wasn’t locking at all and I couldn’t get the child safety lock mechanism to move back to the off position. I called and left a message with the service department to see if both door issues as well as the oil pressure issue could be dealt with during the same appointment. I was never called back. I called multiple times during normal business hours prior to the appointment to see if I could get through to someone and I never could. I figured since I’d already left a message, another wasn’t necessary. I finally got through to someone only hours before the appointment but due to the uncertainty of whether I would keep the appointment, I made other plans with my family and had to reschedule. As a result of all of this, it took me 3+ weeks to get in to see you all. I had my appointment yesterday. This morning when I started my car, it again smelled of burning oil and when my son went to get out of the car, we discovered the child lock issue hadn’t been dealt with. I still have been unable to get the child lock switch to move back to the off position and when I called to address all of this earlier today, no one answered, although Jason did call me back within 20 minutes. That said, I did not have time to come in today. I’m really frustrated. Long time to get in, no call back, issues not fully addressed and now I’ve spent ~$350 after spending 2 hours during a workday waiting and my issues aren’t resolved. More
by harigblaine
Verified CustomerEmployees Worked With
Jason Janz
January 12, 2019
Not worth the angst First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. If you do manage to get an appointment, do not expect an easy in and out. I had a 07:30 appointment and was the only customer there. It took 15 minutes for them to find my records, check me in, and get me in my loaner. It was just a mid-level service, and should have been done in just a few hours. I don’t know when it was actually finished, because after 7 hours I finally got through to them only to be told that it’d been done for awhile. So the service might have been superb, but as iI said, “ it just isn’t worth the angst one has to go through. Been a year since ud been there and the new desk people are just not ready for prime time. More
by Flip1228
Employees Worked With
Jason Janz
January 12, 2019
No radio for you! Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no re Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no rear camera. For possibly two months More
by long486
Employees Worked With
Jason Janz
January 11, 2019
Good visit to service center I was taken care of as I walked in the service center, actually the young man outside started taking care of me outside when I pulled up to the servic I was taken care of as I walked in the service center, actually the young man outside started taking care of me outside when I pulled up to the service center. Everyone was plesant and helpfull, and I was kept informed and notified when the work was completed, not stressfull at all. More
by JJDMB1
Employees Worked With
Jason Janz
January 10, 2019
Excellent check up service on my new Crosstrek As always, Annapolis Subaru provided excellent customer service and excellent car care for my new Subaru Crosstrek.This is my second Subaru I bought f As always, Annapolis Subaru provided excellent customer service and excellent car care for my new Subaru Crosstrek.This is my second Subaru I bought from this dealership and in the 11 years I have been going there they have always provided great service for my vehicle and me. More
by PETER.BUDULAS
November 10, 2018
Way Satisfied Very professional service and attention. Excellent performance of my vehicle after being taken care by you guys. Very friendly and professional custo Very professional service and attention. Excellent performance of my vehicle after being taken care by you guys. Very friendly and professional customer service. Shannon and Sonja are the best. 10 stars out of 10. That's why I went all the way from Germantown to Annapolis Subaru. Franklin G. More
by Franklin
Employees Worked With
Sonja Anderson
July 10, 2018
Oil change This is the email I sent to management. I still haven’t heard back I wanted to provide you with some feedback and information about my service visi This is the email I sent to management. I still haven’t heard back I wanted to provide you with some feedback and information about my service visit this morning. I drove into the dealership promptly at 7:58 AM for my tire rotation and oil change on my 2014 Forester. I did not end up leaving the dealership until 10:03 AM. I did not anticipate an oil change and tire rotation to take this long. At 9:20 when I hadn’t heard anything about my vehicle I inquired at the service desk and was told that my ticket was there and my car was done. I’m not sure how long the completed service ticket had been sitting there. I paid and was then told that by the service rep that he did not have the keys as the car was being washed. He told me that it would only be a few minutes. At that point I sat back down and waited. I waited until 9:51 and asked again if my car was ready. The rep said to another gentlemen to check to see if the car was ready. I waited again and 5 minutes later the car came out without a car wash. The driver said that it hadn’t been washed and he could take it around and get it washed for me. At that point it was past 10AM and I was late to get home. I said no thanks to the car wash and drive home a full two hours after I dropped it off I was disappointed in the customer service I received as time is valuable to me. Thank you in advance for reading and I look forward to hearing from you. More
by Vach11
Employees Worked With
Jason Janz
June 18, 2018
Awesome Customer Service! My boyfriend and I recently purchased a Subarau Impreza Hatchback in the beginning of June. We were automatically greeted by Joe Tyler who then intr My boyfriend and I recently purchased a Subarau Impreza Hatchback in the beginning of June. We were automatically greeted by Joe Tyler who then introduced to Jason Kuffler. We did not feel any pressure to buy anything but instead felt comfortable talking with them about our needs. My boyfriend quickly made conversations with Jason, Joe, and Erik Wangdahl about everything cars, which made him feel more confident about purchasing from them. Any questions I had, they were all able to answer. Later we spoke with Bob Carroll, who went over everything in great detail to ensure we understood everything. The customer service that we experienced at this dealership was wonderful. The staff has a wealth of knowledge and professionalism and I would defintely recommend them to anyone looking to buy a vechile. More
by sadownie0
Employees Worked With
Jason Kuffler, Bob Carroll, Joe Tyler, Erik Wangdahl
June 29, 2017
Fast and Friendly Have been taking my Outback for service at Annapolis Subaru for years, and have had excellent service. This made it simple for me as to which dealers Have been taking my Outback for service at Annapolis Subaru for years, and have had excellent service. This made it simple for me as to which dealership to buy my next Outback from. This was the fastest purchasing process yet, with the help of the excellent and knowledge sales assistance “Sonja Anderson”. It was a pleasure to work with the whole Annapolis team. More
by Glendene
March 01, 2017
Outstanding service This was my first order through Subaru Annapolis parts. Very thing went extremely smooth from the first email to the last and pick up of my part Chri This was my first order through Subaru Annapolis parts. Very thing went extremely smooth from the first email to the last and pick up of my part Chris parks the parts manager was extremely helpful. . More
by Jd4570
Employees Worked With
