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Annapolis Subaru - Service Center

Annapolis, MD

4.1
99 Reviews

99 Reviews of Annapolis Subaru - Service Center

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September 09, 2019

Great service My experience at Annapolis Subaru was excellent. The service department employee was very professional and let me know the price of my scheduled main More

by Subaru Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Sadtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Stratton
Sep 10, 2019 -

Annapolis Subaru responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

September 06, 2019

Awesome Service I had the oil changed in my Subaru Ascent. The service was great. Everyone from Service was polite and knowledgeable. Joe from Finance came to chec More

by jnewman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Tyler, Jason Janz, Steve Newman
Mar 31, 2020 -

Annapolis Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2019

Repairs are done very well Dealership does fine work and communicates well with Subaru for covered warranty work. Dealership will largely match prices from other dealerships fo More

by PaulSmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Stratton (price matched on work and set up repair well), Jackie Whetzler
Mar 31, 2020 -

Annapolis Subaru responded

Thank you so much for your positive comments about Annapolis Subaru! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2019

Reliable and trustworthy. I've been driving Subaru Outbacks since 1995 and always bring it to the Service department. There is never a need to worry when Subaru does maintenanc More

by max ochs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Janz
Aug 09, 2019 -

Annapolis Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Safe travels!

August 02, 2019

Space It is now taking too long at times to get an appointment! Could this be because they need a larger Maintenance Space? The EMPLOYEES are great! More

by ewood648
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Janz
Mar 31, 2020 -

Annapolis Subaru responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 02, 2019

Delayed Service Appointment This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I ca More

by boat captain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Sadtler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Janz
Mar 31, 2020 -

Annapolis Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Annapolis Subaru!

June 29, 2019

Outback purchase It was such a seamless process selecting and purchasing my beautiful new 2019 Outback! I’m looking forward to years of ownership. I love it! More

by BBOGARDUS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
Jun 29, 2019 -

Annapolis Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

May 10, 2019

Airbag recall disaster My experience with Service has not been good. This time took me over a month to get appointment once I got recall notice for passenger airbag. Then wh More

by Scar73
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember names
May 10, 2019 -

Annapolis Subaru responded

Thank you for your feedback. I am very sorry for your negative experience. Please give me a call or send me an email so we can discuss this further. Once again, I apologize. Sincerely, Billy Sadtler General Manager Annapolis Subaru billy@annapolissubaru.com 443-837-1408

February 02, 2019

Ford F-150 My wife and I bought a Ford F-150. The truck had a few interior things we wanted fixed and they did their best to accommodate all of our needs. More

by PERKINS.JARED
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Crawford
Feb 07, 2019 -

Annapolis Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Annapolis Subaru! We hope to see you soon!

January 15, 2019

Excellent service Annapolis Subaru always takes good care of me and car. I recommend them very highly for both sales and service. They are the best in Annapolis More

by SANDY G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Gustafson
Jan 21, 2019 -

Annapolis Subaru responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!