Annapolis Subaru - Service Center

I have the new Solterra. It has been in for Service multiple times in the past 5 months for the same problem which I'm told may have resulted from improper installation of a It has been in for Service multiple times in the past 5 months for the same problem which I'm told may have resulted from improper installation of a module or a faulty module. It has been in the shop at least 30 days out of that time. I get a notification every time the doors are opened so I know it has been sitting, not being worked on for most of that time. Most recently, after 14 more days in service, during which I had to call every other day to get updates, I was given the option of picking it up or keeping the loaner for another 2-3 weeks while waiting for a back ordered module. I chose picking it up because the module issues (as far as I have been told) don't affect use of the car. When I picked it up, the car was filthy, uncharged, and had trash left in it. I think Annapolis Subaru is not ready to be selling electric cars, since they're clearly not ready to service them yet. I have always had good experiences with Annapolis Subaru, and I like the people there, but this has become a challenging experience for everyone involved and I think they can do a lot better in managing it. More

Times good but car now gets worse gas mileage after 60k service and runs sluggish service and runs sluggish More

Efficient and calm Waiting area and refreshments were very good Appreciated the free wash cards very good Appreciated the free wash cards More

Was very attendant and described the whole process she explained everything throughly had a smile on her face explained everything throughly had a smile on her face More

I have been using Annapolis Subaru Service and Dealership for over 20 years. Always the best at customer service and professionalism. Would highly recommend the dealership Dealership for over 20 years. Always the best at customer service and professionalism. Would highly recommend the dealership More

Good, fast service. Text program never notified me car was ready. So you may have a hiccup there. Text program never notified me car was ready. So you may have a hiccup there. More

They handled everything professionally and with excellence. I personally recommend some of their outstanding performers. excellence. I personally recommend some of their outstanding performers. More

Shannon in the Service Center came up to see me when she heard my 2007 Impreza was totaled. I just purchased a 2019 CrossTrek. Shannon is always professional, polite, explains the issues in detail in an und heard my 2007 Impreza was totaled. I just purchased a 2019 CrossTrek. Shannon is always professional, polite, explains the issues in detail in an understandable way. I trust her assessment of the situation and look forward to continuing to have my CrossTrek serviced at Annapolis Subaru. Thank you! More

Jason is the best! Always has a smile on his face and is always polite! always polite! More