Back

Annapolis Subaru - Service Center

Annapolis, MD

4.1
101 Reviews

101 Reviews of Annapolis Subaru - Service Center

Sort by
April 10, 2025

Wow! I was impressed! I switched to Annapolis Subaru a couple routine service trips ago, as I found the car-purchase-dealership in Glen Burnie okay but More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul in Service.... super-quick turnaround for service
April 08, 2025

Service advisers try ripping you off for unnecessary overpriced work. When you call them out on the scope of work, they're explanations makes no sense. The suggested repair was based on total milage, se More

by Sethnross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Apr 08, 2025 -

Annapolis Subaru responded

Thank you for your review. While some repairs require diagnosis to determine what needs to be repaired, other maintenance items recommended by the manufacturer correlate to time and miles. A Timing Belt being replaced is one of the maintenances that is recommended by time and miles. Please reach out to our service Manager, Brett Owens (brett.owens@annapolissubaru.com) to discuss your experience in more detail. Thank you again for the review!

Apr 08, 2025 -

Sethnross responded

🤡🤡🤡🤡🤡🤡

April 01, 2025

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov More

by rick.benton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Gayle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Ernest
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Don't let the snacks and drinks fool you; service department has no real customer service focus. Unprofessional installation of OEM parts. Defensive, apathetic response and no actual repairs made whe More

by Cici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul K.
February 16, 2025

Ellie was very nice, and quite capable, too. And, all in all, the dealership was fantastic! More

by raindrop2897
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie
January 21, 2025

I drive an hour to use this service dept. That probably says how much I trust it. More

by Linda Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin is so nice and efficient!
January 14, 2025

I can't rate service. Car seems to be working well. I had routine maintenance work done. My concern in the 4 Subarus that I've had is the tire minder which seems flaky i More

by Travelwaves
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Annapolis Subaru delivers excellent service and is respectful of my time. I will continue to use this dealership to maintain my 2015 Outback. More

by Cynthiai_111
Workmanship
Recommend Dealer
Yes
Employees Worked With
Employees Not Listed
December 31, 2024

Very professional; thorough; great customer service; wonderful, comfortable waiting area; we will definitely return with our Subaru. More

by joeldiemond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Annapolis Subaru has been very professional and has helped us sort out several issues. Our car is now running great More

by AlexH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...