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Annapolis Subaru - Service Center

Annapolis, MD

4.1
99 Reviews

99 Reviews of Annapolis Subaru - Service Center

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April 01, 2025

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov More

by rick.benton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Gayle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Ernest
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Don't let the snacks and drinks fool you; service department has no real customer service focus. Unprofessional installation of OEM parts. Defensive, apathetic response and no actual repairs made whe More

by Cici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul K.
February 16, 2025

Ellie was very nice, and quite capable, too. And, all in all, the dealership was fantastic! More

by raindrop2897
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie
January 21, 2025

I drive an hour to use this service dept. That probably says how much I trust it. More

by Linda Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin is so nice and efficient!
January 14, 2025

I can't rate service. Car seems to be working well. I had routine maintenance work done. My concern in the 4 Subarus that I've had is the tire minder which seems flaky i More

by Travelwaves
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Annapolis Subaru delivers excellent service and is respectful of my time. I will continue to use this dealership to maintain my 2015 Outback. More

by Cynthiai_111
Workmanship
Recommend Dealer
Yes
Employees Worked With
Employees Not Listed
December 31, 2024

Very professional; thorough; great customer service; wonderful, comfortable waiting area; we will definitely return with our Subaru. More

by joeldiemond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Annapolis Subaru has been very professional and has helped us sort out several issues. Our car is now running great More

by AlexH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Service was easy to schedule and prompt once arriving. The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, More

by czgainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Excellent customer service, also appreciated fitting me in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. More

by lindakayramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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