Annapolis Subaru

Everyone knows buying a car can be stressful and a long process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painles process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painless as possible. I will use her again in three years. More

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't covered. When I asked if it was all okay, the phone operator told me I was. The day before my scheduled visit, I was left a voice mail stating that I was out of warranty by 3 days. My service agreement visit wasn't honored. When I went in for service I asked the service manager why they didn't explain all of this when I made the appointment. I prepaid for a $1,300.00 service plan. I missed by 3 days and wasn't alerted when I made my appointment, was specifically told I was still covered. When I dropped my car off for service, and questioned this very unfair practice, the service GM told me I was "entitled" and didn't deserve service. I was and am still stunned. Please review the footage. I have sold over 10 Subarus for you based on service, ask Andre! To call me entitled was the most denigrating thing I have heard in a long, long time. He threw my car keys at me and told me to "go find my car in the lot". What happened to the kind service folks at Subaru? Belittling someone in front of others I'm guessing made his day feel better. As a business owner, his treatment of me was deplorable. I didn't deserve that "discriminatory comment". Please review your tapes and watch this transaction. Calling me entitled is racist and denigrating. I asked Andre afterwards to please call me with the GM, haven't heard anything from anyone. I'm just waiting to hear something from Subaru. I'm truly, still in shock. Please watch the video exchange! It was horrendous! More

It was my first time at Annapolis Subaru, I was very impressed with everyone, very helpful, knowledgeable and listen to my questions. Thank you for a wonderful dealership. impressed with everyone, very helpful, knowledgeable and listen to my questions. Thank you for a wonderful dealership. More

The dealership was fine, they performed as well as one can expect from a business. can expect from a business. More

The dealership was very clean and stocked with brochures of all Models available from Subaru. of all Models available from Subaru. More

I called Michelle and made an appointment for Tuesday morning. I flew into Maryland via Southwest from South Carolina. Michele has sold me 3 cars to date in the Annapolis showroom. Michele went out of morning. I flew into Maryland via Southwest from South Carolina. Michele has sold me 3 cars to date in the Annapolis showroom. Michele went out of her way by picking me up at the airport BWI and we went back to the showroom and finalized the deal. This dealership is like home to me and the team is friendly courteous and patient with me as I ask many questions. The team at Annapolis Subaru is the best dealership on the east coast and the reason why I would leave my new home of South Carolina and travel back to Annapolis. Keep up the good work and Michele keep up the first class service you always have offered your clients. Marissa is also a wonderful person who is wonderful also. More

Everyone at the dealership were great! Friendly easy to talk with and they worked with me and my wife. Christina was amazing would recommend her to anyone looking to buy a car. This is our Friendly easy to talk with and they worked with me and my wife. Christina was amazing would recommend her to anyone looking to buy a car. This is our family’s second Subaru and because of the great level of customer service we received from this dealership, it will not be out last! More

Everyone there is extremely nice and professional. I am very happy with the service I received from everyone. I am very happy with the service I received from everyone. More

Great experience. Salesman (James Lyon) was patient and not pushy at all. All my questions were answered and everyone was friendly and helpful. We were given a tour an Salesman (James Lyon) was patient and not pushy at all. All my questions were answered and everyone was friendly and helpful. We were given a tour and were impresses with the cleanliness. Everything from start to finish was as it should be. More

We were very pleased with our entire experience at Annapolis Subaru. Salesman, Clif Wiggins, was very knowledgable, attentive, responsive on email and text. The finance person was friendly, efficien Annapolis Subaru. Salesman, Clif Wiggins, was very knowledgable, attentive, responsive on email and text. The finance person was friendly, efficient and not pushy with the extras that she presented to us. The cars are great and so was the purchasing experience. More