Andy Mohr Volkswagen

Bait and Switcheroo When you violate Integrity, the deal is off. I searched and found the car I wanted online, started a conversation, found out more details, made an When you violate Integrity, the deal is off. I searched and found the car I wanted online, started a conversation, found out more details, made an appointment, and visited the dealership to see the car in person. She said, "Let's start with any deal breakers I should be aware of...?" I said that "it must have a manual transmission." The car was ready when I arrived, but I soon found out that the Transmission was not what was advertised on the website and not what I told the online and the Business Development Manager who made the appointment. It was an automatic transmission. Isn't that called the bait and switch? I think that is an illegal practice in most states. Talk about desperation to get customers on the lot. One bright spot was the sales attendant, Tyler, who went out of his way to mend the mistake by showing me other possible vehicles. Bye-bye Andy Mohr. I just can't trust you. More

Great service, HORRIBLE sales. I continue coming to this service department because they always do a fantastic job, Unfortunately that’s where the customer service stops. While wa I continue coming to this service department because they always do a fantastic job, Unfortunately that’s where the customer service stops. While waiting for my car to be serviced I ask to see a vehicle and let them know I’m looking to get a vehicle in the next month or two. (so there’s less pressure for a sale) Any salesman at this point should be at least partially interested in what I’m looking for. The only vehicle I’m interested in is a Jetta gli 6spd and he says I can’t drive the vehicle because “it’s too rare and management won’t allow it.” But at this point he shows me something else that I’m not interested in and costs more than the gli I asked about. we sit at his desk and he tells me how slow they are and how he doesn’t mind showing me cars. Two cars later and I’m walking back in and I tell him I’d like to have my vehicle appraised for a trade in. He says “my manager won’t do it unless they know they have a serious deal.” For over an hour I’ve been the only customer on the floor and at this point I can see why. I would never recxomend this dealership to anyone . Later in the day I go back to Falcone vw , where i bought my car, and they go above and beyond to show me what I asked for without even saying I wanted to buy something. More

Professional Service It started when I purchased my Tiguan working with Mason and Mike. Now I am servicing my car at the dealership and the experience has been a good one It started when I purchased my Tiguan working with Mason and Mike. Now I am servicing my car at the dealership and the experience has been a good one. (Like the complimentary car wash.) Like anything you have to review pricing for services rendered. But feel if something were not right they would take care of it. More

Deceptive and Unethical Very deceptive practices from this dealership. I communicated to them that It was a plus 2 hour drive for me and that I wanted to get everything irone Very deceptive practices from this dealership. I communicated to them that It was a plus 2 hour drive for me and that I wanted to get everything ironed out before making the drive. They rushed and pushed and tried to get me to make the drive. I communicated where I needed to be price wise on the new vehicle and where I needed my monthly payments to be. They took the approach of 'get the buyer in the store and they won't leave empty handed'. I put my foot down and forced them to communicate numbers to me. They changed the initially quoted price on my trade in and then back pedaled on the new vehicles pricing. Very deceptive and un-ethical sales tactics. BUYER BEWARE!!! More

Exceptional Service The service department exceeded my expectations. They answered the phone, communicated my appointment time, and reserved a spot for me. David throughl The service department exceeded my expectations. They answered the phone, communicated my appointment time, and reserved a spot for me. David throughly explained the problems with my car, and provided me with the information I needed. More

Great customer service! As a young buyer, we did not feel pressured and felt comfortable making a deal with a certified pre-owned vehicle. Everything was explained well and f As a young buyer, we did not feel pressured and felt comfortable making a deal with a certified pre-owned vehicle. Everything was explained well and felt easy. More

I had gone to just look around and ended up buying it. Mike and Tyler are just awesome bunch of people. They just would sit down with you to get you what suits your needs rather than just try and make a sa Mike and Tyler are just awesome bunch of people. They just would sit down with you to get you what suits your needs rather than just try and make a sale. More