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Andy Mohr Nissan
Indianapolis, IN
186 Reviews
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186 Reviews of Andy Mohr Nissan
March 11, 2011
We recently purchased an 08 Toyota Highlander from Andy Mohr Nissan and were very unhappy with our experience. The dealership used high-pressure sales tactics to strong-arm us into our purchase. Although t Mohr Nissan and were very unhappy with our experience. The dealership used high-pressure sales tactics to strong-arm us into our purchase. Although this approach may have paid off in the short-term (we purchased the vehicle) it will have a negative impact in the long-term (we won't be back and will warn others against visiting this dealership as well). Just a few examples: -The dealership refused to discuss the purchase price of the vehicle, focusing on the monthly payments instead, even though we stated that we wanted to negotiate the purchase price. -The finance department proposed monthly payments for the vehicle that were ridiculously high and refused to tell us the terms the payments were based on (interest rate, extra fees, etc..) We had to go online to find our own payment calculator to figure out the purchase price and interest rates they were trying to charge us. -The monthly payments proposed by the finance department contained an extended warranty that we told them repeatedly we didn't want. -The dealership assured us that any safety recalls on the vehicle would have been taken care of prior to putting the vehicle up for sale, but a few days after our purchase we discovered our Highlander had 3 open safety recalls that had NOT been addressed prior to the sale. -The dealership agreed to pay off what we owed on our trade-in, but shorted us $50 on the payoff price, adding it onto the loan for our new vehicle (without telling us) instead. -The vehicle was almost out of gas when we purchased it and we were told that with gas prices so high the dealership couldn't afford to fill up the tank. Instead the salesperson conferred (within earshot) with another employee asking if he should give us $20 to use for gas and the other employee instructed our salesperson to give us $10 instead. We were handed a $10 bill and told to visit the nearest gas station (mind you it was after nine pm by this point and the dealership is not located in the nicest part of Indy). If the salesperson gave us the $ out of his own pocket (I have no idea) than I appreciate his generosity, however this would be a very poor business practice if the dealer makes their salespeople pay for their customer's gas. Overall, we realized the full extent of our poor experience with Andy Mohr Nissan when we recently bought a second vehicle (this time at Indy Honda in Greenwood). Our experience at Indy Honda was pleasant and professional and we left feeling confident about our purchase (and with a full tank of gas). Our experience at Andy Mohr left us feeling like we had been run over by a steamroller. I realize now that we should have walked out during the negotiation process and feel compelled to warn others about our experience. I sincerely hope Andy Mohr will take this review into consideration when developing more professional and respectful business practices. More
by UnhappyConsumer6247
Employees Worked With
Sales and Finance Departments
January 18, 2011
They didn't waste our time showing us cars that didn't match what we were looking for. They were fair in dealing with us and were very professional through the entire process. Fair in trade value of our match what we were looking for. They were fair in dealing with us and were very professional through the entire process. Fair in trade value of our old vehicle, and prepared the new vehicle very quickly. More
by jmjones19
Employees Worked With
Tom Endris, Malcolm Finchem, Malcom Fincher
January 14, 2011
Ferguson made our experience extremely efficient and easy to work with. He got back to us immediately via email on any and all inquiries we had and was very professional. Purchasing a car has never been so e to work with. He got back to us immediately via email on any and all inquiries we had and was very professional. Purchasing a car has never been so easy! The only thing I wish would have been more clear is why a 39 month lease is prepared rather than a 36 month lease. More
by credden
Employees Worked With
Ferguson Mayfield
December 30, 2010
Andy Mohr Nissan is one of the most professional Andy Mohr Nissan is one of the most professional dealerships I have ever had the pleasure of doing business with. From sales to service......everyone Andy Mohr Nissan is one of the most professional dealerships I have ever had the pleasure of doing business with. From sales to service......everyone I have met has been courteous to me and my husband. We love our car and we love the way Andy Mohr Nissan does business; no games....no gimmicks.....and simply a great deal to drive a great car. I can't believe how happy I am! More
by bigbluefan
Employees Worked With
Ken Duckett and Jim Lanie
December 22, 2010
Very enjoyable experience, Excellent product, knowledgeable Staff, clean location. We found that we had some mutal friends and everyone took time talk about things other than the selling a car. knowledgeable Staff, clean location. We found that we had some mutal friends and everyone took time talk about things other than the selling a car. John Leamnson did the following on our two visits. 1. two test drives( John seemed very knowledgeable about the Rogue) one of the big selling features was the way the car handles 2. after the sale John did an excellent job explaining the features of the vehicle and setting up features like the hands free phone 3. Made sure the car was clean and full of fuel 4. He made sure that our experience was an exceptional one. thanks to all there More
by hdrakerogue
Employees Worked With
Rick Bannoy, John Leamnson, Ken Duckett, Rick Vannoy
November 19, 2010
Late Thursday afternoon, no appointment and the service area was full. Harold didn't try to sell me things I didn't want. They changed the oil, rotated the tires and had me out of there in less than 30 min area was full. Harold didn't try to sell me things I didn't want. They changed the oil, rotated the tires and had me out of there in less than 30 minutes. I definitely recommend Andy Mohr Nissan as a place to buy a Nissan as well as have it serviced. Thanks Harold. More
by jenmetoo
Employees Worked With
Harold, Harold MacMillian
