Andy Mohr Hyundai
Bloomington, IN
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First i will say Ian my salesman is geat, friendly and knowledgeable. Everyone is nice of course they want your business. I look forward to a day where you could just get the best deal without the back an knowledgeable. Everyone is nice of course they want your business. I look forward to a day where you could just get the best deal without the back and forth but its the same at pretty much every dealership except a few like carmax or Tesla. I have been in the dealership world since 1993 in parts and service so I have heard a few deals. That being said do your homework, find out what your trade is really worth, find out what other dealerships are discounting their cars for, watch out for add ons, dont be pressured into a sale, its not the last car out there. In the end I got a fair but not great deal but it took more effort then it should have on my part to get there. My certified 5k mile pre owed Santa Fe didn't come with floor mats or full tank of gas. There was no pictures taken congratulations and big send off given so that may tell you something. Ian did setup and help explain infotainment system so thank you Ian. I will say if buying used get factory certified pre-owned or buy only the factory extended warranty. More
I went in there to look at a hybrid. Pretty sure which one i wanted. Kal listened to my every word and did exactly what I wanted. From walking on the lot, salesman, Kal, to Shawn to t Pretty sure which one i wanted. Kal listened to my every word and did exactly what I wanted. From walking on the lot, salesman, Kal, to Shawn to the closing paperwork. Everyone was super helpful. I would buy there again. More
Hreat staff. . friendly service:. Friendly sales… always take good care of us and our vehicle.. dont go anywhere else for service on our hybrid elantra that we bou . friendly service:. Friendly sales… always take good care of us and our vehicle.. dont go anywhere else for service on our hybrid elantra that we bought there! More
We were extremely happy with our buying experience with Andy Mohr Hyundai. And especially with our salesman Desmond Christian. He was informative and provided excellent customer service. The kind of car sa Andy Mohr Hyundai. And especially with our salesman Desmond Christian. He was informative and provided excellent customer service. The kind of car salesman that works with you and listens. More
Staff was Fabulous! Salesman Sean Kale is what a salesman should be! He didn’t overcomplicate things. He made them simple! Understood my needs and took care of busin Salesman Sean Kale is what a salesman should be! He didn’t overcomplicate things. He made them simple! Understood my needs and took care of business! Loved it! More
Overall they were accommodating and efficient. My only disappointment was a specific question which was not taken seriously. I will definitely be returning for future work. My only disappointment was a specific question which was not taken seriously. I will definitely be returning for future work. More
BUYER BEWARE! I should have done more research on this dealership and read the countless negative reviews before traveling 3 1/2 hrs to buy this car. The first re I should have done more research on this dealership and read the countless negative reviews before traveling 3 1/2 hrs to buy this car. The first red flag was when I got my out of the door price sheet and it included $1,098 worth of dealer add ons. When asked I was told by my salesman, Justin that it’s mandatory for all vehicles leaving their lot have $299 etching, and $799 paint protection. I requested to decline these add ons. Justin went to his manager and was told no. This didn’t sound right so I contacted a colleague at the Federal Trades Commission and he informed me that Andy Mohr is in violation of the FTC’ CARS regulation which is Combating Automotive Retail Scam. The CARS Rule requires dealers to get consumers’ express, informed consent before charging them for anything. When I contacted the General Manager Rish, he agreed to take off the $799 charge but said I had to pay for the $299 etching fee. He then informed me that Illinois requires a $30 title expediting fee. Which also isn’t true. I contacted the Illinois Secretary of State office and they said this was not true, it’s a typical dealer ploy. I spoke with their finance person and he agreed that the $30 title expediting fee was not mandatory. To this day, Andy Mohr is still charging customers $1,098 extra for this unnecessary and unwanted add ons. It’s listed at the bottom of their used car description. I am in the process of filing an official complaint with the Federal Trades Commission against Andy Mohr. The second red flag was when I’d asked the salesperson, Justin to do a walk around and take pictures of any blemishes, dents or scratches, since I’m buying the car sight unseen from a handful of pictures on line. He came back to me showing a picture with one very small scratch. When I picked the car up, it was wet since it had been raining. It was until I got back home that I realized there were heavy scratches on the top of the tailgate that looks like from a garage door. I immediately sent Justin and Rish emails with pictures of the damage and neither bothered to respond. These guys are quick to take your check but service after the sale is unsatisfactory. These red flags should give any pause from buying from this dealership. More

