Andy Mohr Honda

Terrible Service Note: This review should have been written by mid July. Completely disappointed with the service. I have visited the dealer on 27th May for a new H Note: This review should have been written by mid July. Completely disappointed with the service. I have visited the dealer on 27th May for a new Honda Civic car. I test drove, finalized the deal and down paid some cash on the same day. 1. I've just graduated and I applied for the Honda New grad program. I was told by the sales person that it would be approved in a day. When I gave them the required documents, the same sales person told me that the approval takes a week. 2. In the middle of the process, I was requested to email some documents of my cosigner. My sales person has taken off the day I sent him the documents, but he told me that he would be forwarding the documents to his finance manager the same day. He calls me a couple of days later to inform me that he has not received the documents and I should be forwarding them directly to the Manager. ==> Had he told me that he cant access email off work, I would have got in touch with the finance manager directly and two days would have been saved. 3. The car has reached Bloomington on 06/15 and I was asked to come and sign the finance application. Though I had informed him that I would be there by 5'O clock, the finance manager has left the work that day and I had to wait for another day. ==> He could have informed me in advance that the manager has left. 4. I end up signing all the finance documents on 06/16 and the sales person initially told me that the documents need to be faxed to my cosigner for his signatures. But, the manager tells me that I should be mailing them to him and I might get the car on 06/21. I have offered him that I would be mailing the documents to my cosigner so that I can have it done ASAP. The Manager did not accept, but promised me that he would be mailing the documents on 06/17 and he would be choosing a one-day delivery option. I spoke with my representative on 17th to confirm if the documents were mailed and he told me that they were already mailed. My cosigner ends up receiving the documents on Tuesday(06/21) and he sent it back immediately. I got to know that documents were mailed by Honda dealer on Monday(06/20) from the tracking number provided by my cosigner. Unluckily fed ex messed up my package and returned it back to my cosigner, but my cosigner does not find the package in his home. ==> Had the manager given the documents to me, I would have got them signed and got in a couple of days. New set of documents were sent to my cosigner and I got all the process completed and got my car on 28th June, 1 month after the initial down pay date. 5. The car that was not properly inspected. Car windows and the front chrome trim was loose. I had to schedule an appointment to get those fixed. The only best thing here is that the Service department is awesome and they had the problems fixed immediately. All this ends up to two points: Negligence of the sales person and managers as well as hiding the truth from me. All the time the sales person blames the managers by telling me that he is new to business and he just tells me what the managers tell him. But, he had already told me (when I test drove the car) that he has been working with them for the past 1 year or so. Andy Mohr Honda has provided me an EXTRA-ORDINARY SERVICE by handing over the car to me for Independence day when I thought of buying the car for Memorial day. And just to let you guys know, there were a couple of friends who was interested in business with you and you have just lost them. More

Terrible service over airbag replacements It’s ALWAYS a good idea to give a car dealership as little of your business as possible. In the case of Andy Mohr Honda in Bloomington, IN, that is d It’s ALWAYS a good idea to give a car dealership as little of your business as possible. In the case of Andy Mohr Honda in Bloomington, IN, that is doubly true, in spades, with a cherry on top. This dealership’s handling of their part of the Honda/Takata airbag fiasco has been just awful, in my experience. I received the safety recall notices on both driver’s and passenger’s side airbag and took advantage of the option to surrender my 2007 Honda CR-V and take the rental car (an offer good only for the driver’s side recall). This was early July. In the interim, I received two calls, from “James,” at the dealership; one to tell me that the passenger’s side airbag replacement was in (they suggested it was easier to get and might come first), and the second, on August 3, to tell me that the passenger’s side airbag was replaced. Great, I thought; now when the driver’s side is done, I’m good to return the rental, get my car, and put this major hassle in my rear view mirror, literally. Yesterday, August 11, I received another call from James. The driver’s side airbag is replaced. I asked, in passing: the passenger’s side as well, right? Pause. “I’ll have to get back to you.” 30 minutes later, a call. No, that passenger’s side airbag is not in, not replaced. Honda loves to portray this kind of stuff (I’m trying to not use profane language here) as an “inconvenience,” that they can apologize for, repeatedly, because, you know, apologies are free. But this is more than an inconvenience: it’s a serious SAFETY issue, now compounded by a serious TRUST issue. I’m just supposed to believe that the driver’s side airbag has been replaced, because today, James tells me it is? What will his story be tomorrow? Meanwhile, Honda tells me that the passenger’s side airbag threat is no big deal: Just have my kids all ride in the back seat. Another “inconvenience,” I guess. They’re sorry. Another item to note: At the same time all this is going on, a second door lock has gone bad on my car and won’t stay locked (another chronic problem and serious security/safety issue with this model). That was $244, so of course, they were happy to get THAT replaced properly. And for all this stuff, the dealership just loves to shrug its collective shoulders, say their hands are tied, nothing they can do. You gotta call Honda in Torrance, CA, here’s the customer service number, hoping that you won’t bother. Believe me, I have bothered, for what little good it will do. Let’s not kid ourselves. The attitude of Honda service and sales staff toward customers is, at the end of the day, one of contempt. Anything else they project your way is hypocrisy. And they have dozens of little tricks to put customers on the defensive, get us to kiss their derrieres, and thank them for the privilege. It is worth it to go way out of your way to NOT give them your money. More

Timing belt and water pump replacement. I took my 2003 Honda in for a timing belt and water pump replacement. They replaced it but when I got the car back I noticed an oil leak underneath th I took my 2003 Honda in for a timing belt and water pump replacement. They replaced it but when I got the car back I noticed an oil leak underneath the car. I took the car back to the Stephens Honda to get it checked out but they said no leak was found. A few days later I found oil on my garage floor. It came from the car. I had never see an oil leak prior to the timing belt and water pump replacement. I would recommend not taking your Honda in to this dealer for timing and water pump replacement. More

Sales and service are terrible Since we moved to Indiana 5 years ago we are trying to find a reputable dealer. This is not it. When I wanted to see the features on a new Odyssey t Since we moved to Indiana 5 years ago we are trying to find a reputable dealer. This is not it. When I wanted to see the features on a new Odyssey the sales man sent me to the lot in the rain and would not even open the doors for me to look inside. I asked for a price twice and they never provided one or called me back. Service is even worse. They make you feel respected but 3 times the suggested service that was not needed and recently while performing warranty work for an airbag recall the car was returned with more trouble then it had before servicing. They unplugged a connector (not sure if by accident or intentional) and wanted me to authorize them to fix it and cover all costs without setting any value. Took it to a dealer in Indy who found the UK N pool lugged item in the airdab system that left the car possibly without functioning safety system risking our lives. They eventually with the encouragement of Honda America covered the repair cost but feel that the 5 hours of driving over 2 days and the trouble deserves no apology or compensation. Basically the attitude is you caught us so screw you. More