Andy Mohr Honda

Terrible service over airbag replacements It’s ALWAYS a good idea to give a car dealership as little of your business as possible. In the case of Andy Mohr Honda in Bloomington, IN, that is d It’s ALWAYS a good idea to give a car dealership as little of your business as possible. In the case of Andy Mohr Honda in Bloomington, IN, that is doubly true, in spades, with a cherry on top. This dealership’s handling of their part of the Honda/Takata airbag fiasco has been just awful, in my experience. I received the safety recall notices on both driver’s and passenger’s side airbag and took advantage of the option to surrender my 2007 Honda CR-V and take the rental car (an offer good only for the driver’s side recall). This was early July. In the interim, I received two calls, from “James,” at the dealership; one to tell me that the passenger’s side airbag replacement was in (they suggested it was easier to get and might come first), and the second, on August 3, to tell me that the passenger’s side airbag was replaced. Great, I thought; now when the driver’s side is done, I’m good to return the rental, get my car, and put this major hassle in my rear view mirror, literally. Yesterday, August 11, I received another call from James. The driver’s side airbag is replaced. I asked, in passing: the passenger’s side as well, right? Pause. “I’ll have to get back to you.” 30 minutes later, a call. No, that passenger’s side airbag is not in, not replaced. Honda loves to portray this kind of stuff (I’m trying to not use profane language here) as an “inconvenience,” that they can apologize for, repeatedly, because, you know, apologies are free. But this is more than an inconvenience: it’s a serious SAFETY issue, now compounded by a serious TRUST issue. I’m just supposed to believe that the driver’s side airbag has been replaced, because today, James tells me it is? What will his story be tomorrow? Meanwhile, Honda tells me that the passenger’s side airbag threat is no big deal: Just have my kids all ride in the back seat. Another “inconvenience,” I guess. They’re sorry. Another item to note: At the same time all this is going on, a second door lock has gone bad on my car and won’t stay locked (another chronic problem and serious security/safety issue with this model). That was $244, so of course, they were happy to get THAT replaced properly. And for all this stuff, the dealership just loves to shrug its collective shoulders, say their hands are tied, nothing they can do. You gotta call Honda in Torrance, CA, here’s the customer service number, hoping that you won’t bother. Believe me, I have bothered, for what little good it will do. Let’s not kid ourselves. The attitude of Honda service and sales staff toward customers is, at the end of the day, one of contempt. Anything else they project your way is hypocrisy. And they have dozens of little tricks to put customers on the defensive, get us to kiss their derrieres, and thank them for the privilege. It is worth it to go way out of your way to NOT give them your money. More

Timing belt and water pump replacement. I took my 2003 Honda in for a timing belt and water pump replacement. They replaced it but when I got the car back I noticed an oil leak underneath th I took my 2003 Honda in for a timing belt and water pump replacement. They replaced it but when I got the car back I noticed an oil leak underneath the car. I took the car back to the Stephens Honda to get it checked out but they said no leak was found. A few days later I found oil on my garage floor. It came from the car. I had never see an oil leak prior to the timing belt and water pump replacement. I would recommend not taking your Honda in to this dealer for timing and water pump replacement. More

Sales and service are terrible Since we moved to Indiana 5 years ago we are trying to find a reputable dealer. This is not it. When I wanted to see the features on a new Odyssey t Since we moved to Indiana 5 years ago we are trying to find a reputable dealer. This is not it. When I wanted to see the features on a new Odyssey the sales man sent me to the lot in the rain and would not even open the doors for me to look inside. I asked for a price twice and they never provided one or called me back. Service is even worse. They make you feel respected but 3 times the suggested service that was not needed and recently while performing warranty work for an airbag recall the car was returned with more trouble then it had before servicing. They unplugged a connector (not sure if by accident or intentional) and wanted me to authorize them to fix it and cover all costs without setting any value. Took it to a dealer in Indy who found the UK N pool lugged item in the airdab system that left the car possibly without functioning safety system risking our lives. They eventually with the encouragement of Honda America covered the repair cost but feel that the 5 hours of driving over 2 days and the trouble deserves no apology or compensation. Basically the attitude is you caught us so screw you. More