Andy Mohr Honda

Always great service We've had great service from Andy Mohr Honda in Bloomington since we started taking our pilot there 2 years ago. They always fix whatever issue is goi We've had great service from Andy Mohr Honda in Bloomington since we started taking our pilot there 2 years ago. They always fix whatever issue is going on (our honda has over 225,000 miles and is still going strong) they are always very professional and get the job done right. More

Great experience, great people, and great cars! I hear time and time again that Hondas are great, long lasting, and reliable cars. Now, I've never driven a Honda before this experience, but Andy Moh I hear time and time again that Hondas are great, long lasting, and reliable cars. Now, I've never driven a Honda before this experience, but Andy Mohr Honda has been absolutely fantastic to work with. I was most concerned with safety features of my car and the Sales Consultant, Jon, that I worked with explained in detail each of the safety features that Honda has. He, also, told me that the Honda Accord has a really smooth ride and took me on a back road to show it, but I truly knew how smooth the ride was on my way into work for the first time with my new Honda-- there is a section of my drive that has always been a rough ride and I could barely feel it in this car! Lastly, when I decided to buy my car, he then helped me set up the car to my phone, program speed dials, program each of the radio stations that I listen to, and went over each of the car's features again. Great experience, great people, and great cars! More

Just got a new HRV! My sales guy was Awesome. Jon Riveire was very professional and before showing me anything, sat down with me and wanted to know exactly what I was loo My sales guy was Awesome. Jon Riveire was very professional and before showing me anything, sat down with me and wanted to know exactly what I was looking for in a car. I told him what was the most important and what I didn't like and, he had perfect options for me. I test drove and found the best fit for my lifestyle. I would definitely recommend this dealership and above all this Sales Associate! More

Buyer Beware I wish I had read these bad reviews before making my drive from Indianapolis to see a used 2014 Toyota Corolla this dealership had advertised. Sales I wish I had read these bad reviews before making my drive from Indianapolis to see a used 2014 Toyota Corolla this dealership had advertised. Sales person who contacted me after my inquiry knew when we were coming. Vehicle was pulled out front but has not been cleaned. Sales person I had talked to pass us off to Phil. Phil was nice and friendly. We went to test drive the vehicle. Phil gets in the car and the first thing he does is crank the air on high telling us he's a hot person. I now believe he was trying to hide the noise in the dash because we didn't hear it during test drive. Someone's Bluetooth was still connected because a cell phone number kept calling during the drive. Phil tells us the finance manager has been driving the vehicle and that was his wife who calls all the time. We like the vehicle and they start the process for financing. We took the vehicle to lunch. We did not have the radio or air on. We noticed a noise in the dash, We also noticed two screws sitting in the console. We returned to the dealership and told them about the noise. We waiting for their "best guy" in service to get back from lunch. He took the car for a drive. We were told he found even more noises during the drive. We end up sitting for about 2 1/2 hours while we see the vehicle go in/out of service. He appears to work in it then take it for a drive, bring it back and work on it, take it for a drive. Finally the finance manager comes out. He tells us there is something wrong but there is still 2 weeks left on the warranty so we can take it to a Toyota dealer to be fixed AFTER purchase. I asked what was wrong, they didn't know. I asked why finance manager who had been driving the vehicle around didn't notice it and why it wasn't fixed before being put out for sale. They told me he is old and wouldn't have noticed it. I refused the vehicle and we walked out. SIX hours of our day wasted in this place who obviously doesn't care about their customers nor the vehicle quality they sell. I will also add that I was SHOCKED at the appearance of the three receptionist they had working during this day. The first woman was fine but the other two were anything but professional. The second looked like she going to a ball game. The third woman had a skirt so short, she was showing her rear when she walked. And she wasn't the size and pasty white color to be wearing a short skirt. Her top was also so low cut that her #$% were hanging out. I guess they match with the same professional service this dealership gives it's customers. More

Continues to disappoint I've never had a good experience with this service center either with the quality of work they do or their demeanor. Their service manager makes no e I've never had a good experience with this service center either with the quality of work they do or their demeanor. Their service manager makes no effort to hide that speaking with you is the last thing he wants to be doing. I've been there many times over the years but out of the last three visits two have been to fix problems that they created with their service, each time they tell you a different story trying to take the blame off of their shoulders. Visit #1 - brake inspection, I was told the brakes are fine and don't need any service. Visit #2 - return for another inspection because the brakes are sounding worse and have them change the oil. Now they try to tell me that the brakes are completely shot and need to be replaced for $1500. Visit #3 - I return the next day because now the car is leaking oil and was told the threads on the oil pan were stripped. This was the same report they gave me after the previous oil change so I had another company install a new oil pan and watched the install. Apparently they stripped the threads of a brand new oil pan but tried to tell me it wasn't their fault because the pan was old and needed replaced. I could go on but maybe the best thing I can say is this: I've owned a few Honda vehicles over the years and think they are good cars. We are getting ready to purchase a new car but after this last incident Honda has been crossed off of the list simply because we don't want to deal with this service center again. More

Watch for hidden fees!! Bought a 2002 Honda Accord for our teenage daughter. We negotiated and agreed on a price with the salesman. Our agreed upon price was $2,900 plus sale Bought a 2002 Honda Accord for our teenage daughter. We negotiated and agreed on a price with the salesman. Our agreed upon price was $2,900 plus sales tax. When we got ready to pay they had added $500 in extra fees!! We had to argue with them to get the $300 "etching " fee removed. We went ahead and paid the $200 "doc" fees. BUYER BEWARE. More

TERRIBLE CAR BUYING EXPERIENCE!!! My wife and I went to the Andy Mohr Honda dealership on Saturday the 17th to find her a different car. The salesman, who was very friendly, was able My wife and I went to the Andy Mohr Honda dealership on Saturday the 17th to find her a different car. The salesman, who was very friendly, was able to show us a couple of vehicles in the price range my wife wanted. We took a 2008 Honda Pilot for a test drive. Before the test drive the salesman told us it still smelled of "dog" and that the dealership had the Pilot professionally detailed, however, the smell remained. Despite the smell, my wife told the salesman that she would like to see what they could do for our trade-in to purchase this vehicle. We sat while our trade-in was evaluated. When the salesman returned with the value of our trade-in I was shocked and relayed that I thought their evaluation was an insult. He left and then returned with the manager and after a short explanation "why" they added some to the evaluation to which my wife and I agreed. (This is not why this review is being written.) My wife had looked forward to the car buying experience and I knew that she wanted to finance it on her own to be able to call it her own....so I told her that I would meet her at a restaurant to celebrate after she was finished. I wish I had never left! She met me at the restaurant and began telling me about the "financing". She told me that she had agreed upon an extended warranty package. Sounded good. She then told me that the finance manager searched four different banks and then he told her "you are not going to be pleased with the interest rate". The rate he applied to the contract was 8.2%! I looked up interest rates with my bank and told her I would take care of it when we were home. I told her that I would really like to take the car back to the dealership and cancel the deal. She said she liked the car but she began to become upset and said that she felt that she had been taken advantage of....being a woman that didn't know about all the questions to ask. When we arrived home, I looked over her contract. A $299 (after-market charge) was applied. She did not know what the charge was. I called a bank I do business with and they offered a 3.24% rate and in addition, offered for my wife to become a member so she could finance it by herself (excellent credit score). Yesterday, my wife returned to the dealership. She asked to speak with the finance rep. He told her the $299 charge was for security and he told her that I (I bought a truck at Chevy Plainfield dealership) had also paid this cost (I checked my financing paperwork and did not find this added fee.) He also pulled a book out from his desk and told her that two banks offered a 6.2 interest rate. Today, she returned once again and asked for the manager. She asked why he had not offered a lower rate than the 8.2? He replied, "you didn't ask for 60 month, you asked for 72 and most credit unions won't finance over 60 months. So, why would he have not offered ALL POSSIBILITIES? He did tell my wife that they put the $299 charge on the contract, even though "that doesn't have to legally be there". So she asked him to take the charge off. He stated he would have to send a check in that amount to her address. So.....what other charges don't have to legally be there? She asked him why the finance rep. had not explained more about the financing to her. His reply, "He needs more coaching." Monday, my wife took our three boys to school. When she moved the seats for them to get in the vehicle she found dog hair all over the carpet. Wonder why it still stinks?? Professionally cleaned?? Don't think so. Finally, I would give the salesman a 10. He was courteous, tried to answer questions and give us all information about the Pilot we purchased. All others there at the dealership FAIL!! The CUSTOMER had to find the most reasonable financing.....and that was with ONE phone call. We reduced the term by a full 12-months....and for the other 60 dropped the payment by $30.00. And now the CUSTOMER will have the vehicle detailed with a professional that will do it correctly. Shame on you all that took advantage of a female customer! More

If you can not sell your Kidney don't go there A complete rip off. Never going back to them again. They just wait for options to rip off. You may even need to sell your kidney if you want to do ser A complete rip off. Never going back to them again. They just wait for options to rip off. You may even need to sell your kidney if you want to do servicing from there. I am newbie, I don't know enough about the cars. I just trusted them, and they ripped me off. Highly overpriced. I did not expect such thing from Bloomington. More

Terrible Service Note: This review should have been written by mid July. Completely disappointed with the service. I have visited the dealer on 27th May for a new H Note: This review should have been written by mid July. Completely disappointed with the service. I have visited the dealer on 27th May for a new Honda Civic car. I test drove, finalized the deal and down paid some cash on the same day. 1. I've just graduated and I applied for the Honda New grad program. I was told by the sales person that it would be approved in a day. When I gave them the required documents, the same sales person told me that the approval takes a week. 2. In the middle of the process, I was requested to email some documents of my cosigner. My sales person has taken off the day I sent him the documents, but he told me that he would be forwarding the documents to his finance manager the same day. He calls me a couple of days later to inform me that he has not received the documents and I should be forwarding them directly to the Manager. ==> Had he told me that he cant access email off work, I would have got in touch with the finance manager directly and two days would have been saved. 3. The car has reached Bloomington on 06/15 and I was asked to come and sign the finance application. Though I had informed him that I would be there by 5'O clock, the finance manager has left the work that day and I had to wait for another day. ==> He could have informed me in advance that the manager has left. 4. I end up signing all the finance documents on 06/16 and the sales person initially told me that the documents need to be faxed to my cosigner for his signatures. But, the manager tells me that I should be mailing them to him and I might get the car on 06/21. I have offered him that I would be mailing the documents to my cosigner so that I can have it done ASAP. The Manager did not accept, but promised me that he would be mailing the documents on 06/17 and he would be choosing a one-day delivery option. I spoke with my representative on 17th to confirm if the documents were mailed and he told me that they were already mailed. My cosigner ends up receiving the documents on Tuesday(06/21) and he sent it back immediately. I got to know that documents were mailed by Honda dealer on Monday(06/20) from the tracking number provided by my cosigner. Unluckily fed ex messed up my package and returned it back to my cosigner, but my cosigner does not find the package in his home. ==> Had the manager given the documents to me, I would have got them signed and got in a couple of days. New set of documents were sent to my cosigner and I got all the process completed and got my car on 28th June, 1 month after the initial down pay date. 5. The car that was not properly inspected. Car windows and the front chrome trim was loose. I had to schedule an appointment to get those fixed. The only best thing here is that the Service department is awesome and they had the problems fixed immediately. All this ends up to two points: Negligence of the sales person and managers as well as hiding the truth from me. All the time the sales person blames the managers by telling me that he is new to business and he just tells me what the managers tell him. But, he had already told me (when I test drove the car) that he has been working with them for the past 1 year or so. Andy Mohr Honda has provided me an EXTRA-ORDINARY SERVICE by handing over the car to me for Independence day when I thought of buying the car for Memorial day. And just to let you guys know, there were a couple of friends who was interested in business with you and you have just lost them. More

Terrible service over airbag replacements It’s ALWAYS a good idea to give a car dealership as little of your business as possible. In the case of Andy Mohr Honda in Bloomington, IN, that is d It’s ALWAYS a good idea to give a car dealership as little of your business as possible. In the case of Andy Mohr Honda in Bloomington, IN, that is doubly true, in spades, with a cherry on top. This dealership’s handling of their part of the Honda/Takata airbag fiasco has been just awful, in my experience. I received the safety recall notices on both driver’s and passenger’s side airbag and took advantage of the option to surrender my 2007 Honda CR-V and take the rental car (an offer good only for the driver’s side recall). This was early July. In the interim, I received two calls, from “James,” at the dealership; one to tell me that the passenger’s side airbag replacement was in (they suggested it was easier to get and might come first), and the second, on August 3, to tell me that the passenger’s side airbag was replaced. Great, I thought; now when the driver’s side is done, I’m good to return the rental, get my car, and put this major hassle in my rear view mirror, literally. Yesterday, August 11, I received another call from James. The driver’s side airbag is replaced. I asked, in passing: the passenger’s side as well, right? Pause. “I’ll have to get back to you.” 30 minutes later, a call. No, that passenger’s side airbag is not in, not replaced. Honda loves to portray this kind of stuff (I’m trying to not use profane language here) as an “inconvenience,” that they can apologize for, repeatedly, because, you know, apologies are free. But this is more than an inconvenience: it’s a serious SAFETY issue, now compounded by a serious TRUST issue. I’m just supposed to believe that the driver’s side airbag has been replaced, because today, James tells me it is? What will his story be tomorrow? Meanwhile, Honda tells me that the passenger’s side airbag threat is no big deal: Just have my kids all ride in the back seat. Another “inconvenience,” I guess. They’re sorry. Another item to note: At the same time all this is going on, a second door lock has gone bad on my car and won’t stay locked (another chronic problem and serious security/safety issue with this model). That was $244, so of course, they were happy to get THAT replaced properly. And for all this stuff, the dealership just loves to shrug its collective shoulders, say their hands are tied, nothing they can do. You gotta call Honda in Torrance, CA, here’s the customer service number, hoping that you won’t bother. Believe me, I have bothered, for what little good it will do. Let’s not kid ourselves. The attitude of Honda service and sales staff toward customers is, at the end of the day, one of contempt. Anything else they project your way is hypocrisy. And they have dozens of little tricks to put customers on the defensive, get us to kiss their derrieres, and thank them for the privilege. It is worth it to go way out of your way to NOT give them your money. More