Andy Mohr Ford

I purchased a 2006 Ford F250 diesel with 64,000 miles on 11/21/2011 from Andy Mohr Ford in Plainsfield. One week after buying it, it started, but idled rough, and ended up throwing a Check Engine Light. I m 11/21/2011 from Andy Mohr Ford in Plainsfield. One week after buying it, it started, but idled rough, and ended up throwing a Check Engine Light. I mentioned this to Andy Mohr Ford representatives when I took it in for something else (Ziebart, bought it when I purchased my truck), but they couldn't reproduce it (a salesman drove it around for a few minutes, the CEL didn’t come on for him). Fast forward a couple days and I go out to the truck in my driveway to find the batteries dead...charge it up...starts fine...drive it ~50 miles...park it back at home...batteries dead again the next day. Take it to the dealership and diagnostics show that both batteries and the fuel injection computer (FICM) are dead and in need of replacement. That is all okay at this point, I didn’t get stranded somewhere and I was able to get the truck to the dealership thinking that they would fix the issue (after all, this is just barely over a week after I drove it off of their lot), but instead they tried very hard to make me pay for it to be fixed, when it was stated at the time of sale that there was a 4000 mile/4 month warranty on the vehicle, in addition to the 48k mile/4 year powertrain extended warranty I purchased with the truck. I was NOT happy, especially since I decided to purchase my truck at an actual Ford dealership rather than an independent dealer or private party because I expected better post sale support if there were any issues. I ended up picking the truck up from the dealership on 12/8/2011 with it still unfixed and purchased the parts (two batteries [$89 each], FICM repair from FICMrepair.com [$225 with 1 yr warranty], and a thermostat [$53, including a gallon of coolant]) and fixed it myself for significantly less than the price that they wanted to charge me after “significant discounting” (they originally wanted $1800 to replace the batteries, computer, and an injector, their final offer (before I took the truck home) was $750 for the batteries and the computer, no injector). After the batteries and the FICM were replaced, the injector appears to be fine and the truck runs great. I posted this review to DealerRater.com after my experience and within a week Chris Huston (the general manager of Andy Mohr Ford) contacted me and asked how they could make it right. Long story short, they paid me back for the parts I purchased to fix the truck and compensated me for the time I spent working on it. I am very pleased with the service that Chris Huston gave to me, and he assured me that he sat all of the offending parties down and made sure that they knew that this was not the way to treat their customers. I hope that the parties involved will learn from this experience and Andy Mohr Ford will live up to the expectations of their past, present, and future customers. More

This had to be the worst experience I have ever had with a car dealership. We live over a hundred miles away so we called the dealer before we left to make sure the vehicle in question was still there. Of a car dealership. We live over a hundred miles away so we called the dealer before we left to make sure the vehicle in question was still there. Of course they said it was, so we said we'd be down in 2 hours. Once we arrived at the dealer, they said that the vehicle had just been taken by a customer 10 minutes prior and wouldn't be back until the next day. The next day came and we called the dealer, just to be told that it wasn't back yet and that the salesman would give us a call after their meeting to figure out where the vehicle was. He never called back. So we called the dealer and we were told that the salesman would call us back in 5 minutes. Once again, he never called. Day 3, we called again that morning to see if the vehicle had showed up yet. We were once again given the run around. The first salesman told us that another couple was looking at the vehicle at that very moment, and that he would give us a call back. Once again, no call back. Then we got told that the vehicle was still not there. Day 4, we called them in the morning once again and was then told that the salesman would find out where the vehicle was. Later that evening we finally did get a call telling us that the car had been sold at the auction on day 2. We wasted close to a $100 in gas driving to see a car that never existed, not to mention four days. In four days, we never got the same story from any of the salesman there. I would definately not recommend this dealership, nor will I ever do business with them again. More

we went to this dealer to purchase a used car.The salesman started out friendly got even friendlier when we decided to buy two. As the day went on and the negotiations continued he was no longer frie salesman started out friendly got even friendlier when we decided to buy two. As the day went on and the negotiations continued he was no longer friendly.He tried to rush our purchases because he had a dance recital to attend and ended up passing us off to another salesperson to finish the deal. while we were in financing getting all the paperwork done we were told the cars were taken to be cleaned and fueled up. That was a lie!!!! When the cars came back they were still dirty and empty. one of the cars had large chunks of bird poo all over it. We were then told we don't fill up cars which is not what the original car salesman had promised, but he was gone to his dance recital so no way to verify. Needless to say we had purchased two dirty and empty cars. After all that the paperwork on one of the cars was completely wrong. We questioned this and told there was also a price discrepency we were brused off and there was nothing we could do because all the paperwork had been done. We were the proud owners of two filthy cars with the incorrect paperwork!!!!!everything eventually got fixed except the price difference of course.Andy Mohr is one of the larger car dealers but he is not the only one thank goodness....i will never purchase from this dealer again! More

Had preapproved loan prior to looking. Test drove used truck. Husband gave driver's license only - no info given (where we worked, etc.) Need Purch Agrmnt faxed Cr. Union. $4000 over blue bk. Played gam truck. Husband gave driver's license only - no info given (where we worked, etc.) Need Purch Agrmnt faxed Cr. Union. $4000 over blue bk. Played games (we have someone wanting to buy the 05 Blue Truck - did this 3 times - truck's been sitting there since March. By Sat. called us back "that truck is still waiting for you..." We r in our 50's. This game was played in the '70's when we were young. Could hear clicking on phone (someone listening in). Also 4 times rec'd ltr in mail from creditors. The truck was overpriced $20,898. We bought a great truck w/NO stress from Carmax $17K. Newer and less miles. New tires, bed liner, etc. IMCU cut us a check Fri. a.m. and pu truck by 12 noon. Carmax was the best experience, w/NO hassles. PS called Andy Mohr to stop running credit checks for this crappy truck. By the way, it's still sitting in their lot! More

Michael was very helpful and considerate of a first time car buyer. He helped with all my questiions and concerns. He was kind and considerate of my special financial history. I will tell all my friends a car buyer. He helped with all my questiions and concerns. He was kind and considerate of my special financial history. I will tell all my friends and family to come and see him for a new car. More

Andy Mohr has a great staff at this store. Really wanted to deal with someone who was patient and had my best interests in mind. Michael certainly was all that and more. He was personable and professional. to deal with someone who was patient and had my best interests in mind. Michael certainly was all that and more. He was personable and professional. Michael took his time with me. Made me feel good about everything from start to finish. I left the dealership feeling great. This is the first time in my life I ever felt good leaving a dealership. I am proud to call Michael my friend now. Thank you Michael. Best wishes to you and your family. More

On Dec. 28, 10 I took my 2008 MKZ in for oil change, was told car needed new water pump. On Feb 17, while driving on 65 car shut down, was first told it was crank pin, then told it was damaged valves, left told car needed new water pump. On Feb 17, while driving on 65 car shut down, was first told it was crank pin, then told it was damaged valves, left same timing chain on car, left old pistons on car, basically patched up because of warrenty work. Picked car up on March 9. Car was dirty on the inside with grease on the headliner. Was told on March 9th they also repaced axle shaft???? Pins on front end wheel well was broken when I picked up. I have been a true Ford customer since I was 18, 32 years. Next car which will be soon probably will never be a Ford. My Father also retired from Ford Motor on Shadeland Av, Indianapolis In. Purchased car from Andy Mohr Plainfield In. this is the worst experience I have ever had with a Service Department. Donna Moore Trafalgar Indiana. More