Andy Mohr Ford

I first started my experience at Andy Mohr Ford. The salesman (David Wilson) started me out, with many negotiations I wasn't yet ready to buy, as this was a big decision, (David) could relate. I could v salesman (David Wilson) started me out, with many negotiations I wasn't yet ready to buy, as this was a big decision, (David) could relate. I could very much say I was a difficult customer with the whole process, but David kept calm. I than sat on my decision for a few days and chatted with David with one last negotiation and they agreed. I showed up late within minutes of closing and the paper work was easy and non tedious much shorter than expected. I had a few discussions with the business manager and signed my last few papers. David was professional at all times. I picked the car up at closing and than was approached by Adam Sullivan, which took the time to explain all the features of the car in detail ewen after closing. Adam was professional, passionate about his position. He also educated me about customer clinics. I would recommened too others about Andy Mohr Ford. Thank you David Wilson, Adam, Jon Blakely, for your time support and final process of my first new car experience! These three honest and professional salesman and finance and manager was a great combination after I look I had a good experience! More

Andy Mohr Ford in Plainfield has a 2013 Ford Focus SE listed for $179 per month or $10,995. I sent a live chat to Julie on November 21st asking if it was possible to purchase this car for the advertised listed for $179 per month or $10,995. I sent a live chat to Julie on November 21st asking if it was possible to purchase this car for the advertised deal and she said yes. I asked her how much the down payment would be and she stated that "it shouldn't be much". My husband and I visited the car lot that night and David the salesman kept coming out with all sorts of other deals. When I arrived I specifically stated that I was only interested in the deal that I had printed out. They said it was not possible unless I put down $3,500. I my opinion $3,500 would not be classified as not very much. I feel they wasted my time and gas money for false advertising. I emailed Andy Mohr and let them know how upset I am. Andy O'Sullivan stated that he would try to help me. I emailed and asked if I brought in a check for $10,995 plus taxes could I get the advertised car. I have several emails from Andy Mohr, never could they show where it stated you would need $3,500. How is it possible to list a car for $10,995 and then state that it would take $10,995 + $3,500, plus destination fees, plus taxes, plus any associated fees? I have always know the advertised price to be the sale price. More

Ben helped work with the banks to get us the best deal. We needed a certain kind of car at a certain payment range. Ben worked very hard to make it happen for us. I would deffinately send any one else lo We needed a certain kind of car at a certain payment range. Ben worked very hard to make it happen for us. I would deffinately send any one else looking for a car to Andy Mohr and tell them to ask for saleman Ben Tinnon. In all it was a great experience and they made me and my family feel very comfortable. More

My biggest complaint was an overpriced vehicle that was listed in Car Trader online for a cheaper amount and the wrong description, and we were lied too by the manager. The vehicle had a lot of cosmetic d listed in Car Trader online for a cheaper amount and the wrong description, and we were lied too by the manager. The vehicle had a lot of cosmetic damage for a 2008 and when we inquired on the price of a DVD player to be put in he told us he contacted Ziebart in Plfd and they get a discount and it would be $2000. We called ourselves and the most it would have been (installed) was $899. Plus they told us the price they would give us my for trade in and it was at least $2000 less than other dealerships in the area we had checked with. Then we discovered they had my trade in on another lot that wasn't as nice and higher mileage and a year older they were selling for $6000 more than what they were going to give me for mine. My husband had bought here before and we we asked about speaking with the same salesman - no one knew him. Then they asked how long ago it was when we bought the car, we said a year. They then replied that he was probably gone because no one lasts here that long. I have bought cars from a few other dealerships in the area over the last 10 yrs and still deal with the same people - not comforting at all. More

Very professional team. ... Everyone was courteous and very friendly. Would recommend to anyone looking for a new or used car or truck. All highly knowledgeable in what they do. very friendly. Would recommend to anyone looking for a new or used car or truck. All highly knowledgeable in what they do. More

As long as you dont have any trouble they might be fine. I can never get anyone to return a call and especially Willie P. He even went the extra mile and hung up on me last time we talked. That is just ch I can never get anyone to return a call and especially Willie P. He even went the extra mile and hung up on me last time we talked. That is just childish and rude. This was my first experience with Andy Mohr and probably my last. I expected a lot more from such a big chain and wasnt impressed. Once you leave the lot they are done with you. More

I purchased a 2005 Five Hundred from Bobby (one of the best salespersons I've ever dealt with). During the test drive I noticed the power steering was making some noise and the steering wheel was crooked. best salespersons I've ever dealt with). During the test drive I noticed the power steering was making some noise and the steering wheel was crooked. I didn't think this was a major problem at this time. So I was pretty satisfied with the car, made the deal and bought the car. After a couple of days of driving the steering noise became more noisy and harder to steer. Also noticed a trim piece from the roof was missing. I talked to Bobby and his sales manager, said the were going to take care of the trim piece but were unsure about the steering noise. Being a former ASE Master tech I went ahead and took care of the power steering. (had to flush the system and install a new pump!) The trim piece was ordered but never received a phone call advising me the part was in. Stopped by the service department one afternoon after I got off work, the part was in but the service dept. could not get to it that day. (I will have to wait till I get a day off of work to get this repair done) I decided to change spark plugs on a Saturday afternoon, of course the intake manifold has to come off to replace the 3 rear plugs. During removal of the manifold there were several intake bolts that were loose and a couple of vacuum hoses that the clamps were not reinstalled (the clamps were still on the hoses but not install correctly). Today I went to have the front end aligned just to find out I have 2 lower ball joints that need replaced. (about $500.00 in parts alone and $160.00 in labor if I have the alignment shop install them.) In closing I will have a nice used car that I had or will have to install a new power steering pump, 2 lower control arms with ball joints and a front end alignment plus check every nut, bolt and other engine parts to make sure they are tight and installed correctly. And take a day off of work to get a trim piece installed. I work at a heavy truck dealership and when we run a used truck through the shop these are just some of the things we check before we put the truck out on the line. I still was happy with the service Bobby gave me and Buffie in service is very professional. Any help I could get for the purchase of the control arms would be very appreciated. Thanks More

Rick Whittman is the best and I will always ask for him and send people to Rick. He made my dreams come true. Thank you Rick! and send people to Rick. He made my dreams come true. Thank you Rick! More

David was extremely helpful and attentive. Answered all my questions and helped put me at ease. I would recommend anyone in need of a car, go to Andy Mohr. This was my 3rd purchase and I have always had my questions and helped put me at ease. I would recommend anyone in need of a car, go to Andy Mohr. This was my 3rd purchase and I have always had good service. More

I have been to all the other Ford Dealers around the I have been to all the other Ford Dealers around the Indianapolis area. Andy Mohr Ford and Rick Wittman made my search for my Mustang easy. I liked A I have been to all the other Ford Dealers around the Indianapolis area. Andy Mohr Ford and Rick Wittman made my search for my Mustang easy. I liked Andy Mohr Ford because they took the time to explain and show each area of the location: Customer Service, Repair, Parts and Finance Departments. Rick Wittman came out greeted me and asked the usual questions but with one difference. Rick listened to what I wanted and didn't try to show me what I wasn't interested in. Rick went out and got the Mustang that I wanted. My wife will be buying a car next year. Yes we will be going back to Andy Mohr Ford. More