Andy Mohr Ford

Walking! Stay away! Andy Mohr sells fake warranties. When your 20,000 vehicle breaks down before the first payment, the warranty isn't valid. When the vehicle broke dow Andy Mohr sells fake warranties. When your 20,000 vehicle breaks down before the first payment, the warranty isn't valid. When the vehicle broke down we took it into service and they said it wasn't covered because the warranty doesn't cover this type of vehicle. They sold us this warranty for this vehicle! We are out of luck with a 20,000 payment and no vehicle. Wish I would have read the reviews BEFORE I walked into this place. More

Poor experience w/Used Car Sales Was interested in purchasing a used car for cash. Sales representative quoted one price which was agreed upon THEN changed the quote to the original s Was interested in purchasing a used car for cash. Sales representative quoted one price which was agreed upon THEN changed the quote to the original sticker price in the end. Wasted a full Saturday on this transaction. I would not recommend dealing with Andy Mohr Ford. More

Customer service is very bad. We bought a new car. The sales person was very kind and they were very helpful, until we signed. Now there is nothing they can do for the things that We bought a new car. The sales person was very kind and they were very helpful, until we signed. Now there is nothing they can do for the things that seem understood with a car purchase and they did not disclose that simple things like a key are not part of the deal. More

Poor communications Chronology of my F350 repair experience at Andy Mohr Ford • Thursday, 9/21/17. Noticed extreme looseness in steering linkage on my 2011 F350 4x4 • Chronology of my F350 repair experience at Andy Mohr Ford • Thursday, 9/21/17. Noticed extreme looseness in steering linkage on my 2011 F350 4x4 • Friday, 9/22/17 6:00 AM Delivered truck to Andy Mohr Ford and dropped keys in night deposit with my phone number written on envelope. • Friday 9/22/17 7:30 AM, Representative of service center called to inquire about my truck and ask for description of the problem I was having. I explained that the steering linkage was extremely sloppy and dangerous. • Friday 9/22/17 1130 AM, I called the service department to inquire about the diagnosis and repair requirements. I believe I spoke to Buffy? I was told that they had the truck on the rack and couldn’t find anything wrong with it. I asked, “did you drive it to experience the described problem?” I was told no, no one had taken it for a test drive. • Friday 9/22/17 approximately 1:00 PM. I received a call back and was told that after driving it, it was determined that the front U-joints were worn out and causing the problem. I received a repair quote of approximately $1,115. I told them to proceed. • Friday 9/22/17 approximately 4:45 pm, I called to ask if the truck would be done today or if I needed to make rental car and hotel arrangements? I was told that, “no, it wouldn’t be done today, but it would be done by the end of the day Saturday” This was understandable and acceptable, I rented a car and made accommodation arrangements for Friday night in Indianapolis. (I live in Western Kentucky and routinely work in Indianapolis). • My car rental was good through 9/23/17 at 5:30 pm. • Saturday 9/23/17 approximately 11:30 am. I called and asked about the progress on my truck so that I could make return arrangements and travel arrangements for the rest of the day. I was told “There is NO WAY your truck will be done today, it will be Monday afternoon” Although I was disappointed, I made plans to extend my car rental through Monday 9/25/17 5:30 pm. • I decided to make the 5.5 hour drive home for remainder of the weekend since repair was not complete and return to Indianapolis on Monday night 9/25/17. • Just before I left town at 1:30 pm on 9/23/17, I called back to the service department to double check whether the truck would be done because sometimes progress is not linear. I received the same answer. As a matter of fact, the exact words of the service representative were, “ Our repair technicians go home at 1:30 pm on Saturdays, the only thing we do after that are routine maintenance such as oil changes, they are not working on your truck until Monday.” So, I started home. • At 3:58 pm on 9/23/17 I was just north of Evansville, IN, more than halfway home. My phone rang, it was the cashier from the service department. She said “Your truck is done! I need your credit card information.” I was floored! I asked if she was SURE the truck was done. She said that she was because the technicians didn’t bring her the paperwork until it was done. • I gave her my CC number and turned around and drove the 2.5 hours back to Andy Mohr Ford. • I have to tell you, I was extremely upset that poor communication skills and apparent lack of effort on the service department representatives cost me 5 hours of wasted driving time on a Saturday, especially after working a 70 hour week out of town. • I related this information to the Sales manager on Saturday 9/23/17 at approximately 6:45 pm when I returned to Andy Mohr Ford. • He assured me that someone would be in touch with me on Monday 9/25/17 regarding this poor service. • I drove home Saturday night and arrived at 12:03 pm EST. • No one called me today, 9/25/17 • My wife and I have done business with Andy Mohr Ford for over 15 years having lived in Danville, IN from 1999 to 2015. • That’s why I choose Andy Mohr Ford for the repair work. I was counting on the kind of service and professionalism that I have previously experienced. • I no longer have that confidence. We will not be considering Andy Mohr Ford to purchase our next vehicle. More

Approved or not approved On Monday my wife and I called in a credit application. Tuesday one of the phone ladies called and told us we were approved. I asked for confirmation On Monday my wife and I called in a credit application. Tuesday one of the phone ladies called and told us we were approved. I asked for confirmation she said Dontae Hunt was working our file and we are approved. Friday afternoon I called to talk with Mr. Hunt but he was busy. Left a message to call us back but NEVER heard from him! Saturday arrived at dealership at our appointed time after /0 minutes of looking for Mr. Hunt we spent the next 30 minutes refreshing his memory as to our conversation. Shortly after he said we were not approved. Makes no sense as to why on Tuesday we qualified but not on Saturday benefited anyone! More

Easy Experience Everything went smoothly and was refreshing to not be given the run around. The personal honesty was something that you don't find much in sales. Everything went smoothly and was refreshing to not be given the run around. The personal honesty was something that you don't find much in sales. More

Awesome Dealership! Great Experience! What other car lots could not do....Andy Mohr Did!! They put me in the car that I wanted, price I wanted in the same day. I drove off the lot within What other car lots could not do....Andy Mohr Did!! They put me in the car that I wanted, price I wanted in the same day. I drove off the lot within a couple hours of my test drive. I had an amazing experience. The staff was kind, patient and easy to work with. The staff made the over all experience smooth with a No Worries No Stress Atmosphere! Thank You So Much!!!! More

BAD EXPERIENCE I was told to pay a deposit to hold car that I couldn't see for two weeks because it was in service(also they would not show me what was done on car i I was told to pay a deposit to hold car that I couldn't see for two weeks because it was in service(also they would not show me what was done on car in service) I got to Andy Mohr and there car was rough and dirty. I was told by sales manager to pay full price or he needs to move on to the next customer. I was only offered 1,000 for a 2010 Toyota Prius(ROUGH kbb was 2400-3400) so very disrespectful! Oh by the way there's extra fees added when its time to pay that ghey will tell you you have no control over..one was a vin number added to windows 299.00 WOW Brian Atwell was my salesman. THE WORSE CAR BUYING EXPERIENCE EVER FOR ME!! More

Underwhelming We scheduled an appointment with a salesperson we knew, only to have that person called away to drive another customer home. A substitute sales perso We scheduled an appointment with a salesperson we knew, only to have that person called away to drive another customer home. A substitute sales person took over, and completed the visit. During the test drive we noticed the check engine light was on, as well as a broken windshield wiper blade. We asked to have these fixed before completing the sale. A new gas cap was installed, and this apparently fixed the check engine light. But Andy Mohr Ford refused to fix the broken wiper blade because "they had lost $700 on our deal already." Wow! What lousy customer relations, even if that was true, which I doubt. What dealer sets prices to lose money? Really? We won't be coming back, and in fact bought another car the next day from a Tom Wood dealership, which told us they change out the windshield wipers on all used cars. Wow! More