
Andy Mohr Ford
Plainfield, IN
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First I go to website to get terms that's cool. Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them ov Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them over 4 hours to even process anything thanks to Kim and William. They're scammers at this location. I'm sure a law suit can be made because the website itself is messed up and they say we don't see your information anywhere after sending screenshots. Don't go here More
I had the best customer service today at the Ford service department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. With as many people that always complain about everything wanted to make to share my excellent customer service experience! Thank you Clarance and Andy Mohr Ford!!! More
I’m deleting my other review from my last visit (if I can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if it's a 10 minute diagnosis, they won't reduce the fee. The Service Manager, Ali, will not listen to an argument and will repeatedly say, "it's a standard fee", whether 10 minutes or 6 hours. For service, go somewhere else. Not worth a trip in the event you need actual help. More
Trustworthy,honest,total professinals in every aspect. David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right! David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right! More
Great friendly atmosphere. Very clean and a big selection. I was a first time car shopper and felt really attended to. Buddy and Jesse were really friendly and very genuine. I Very clean and a big selection. I was a first time car shopper and felt really attended to. Buddy and Jesse were really friendly and very genuine. I really appreciated the transparency all around. Would definitely recommend to family and friends. More
Normal Vehicle Maintenance: oil change & tire rotation. Reasonable price and quick service. Courteous service as has been software updates. They come to the house to do them. Reasonable price and quick service. Courteous service as has been software updates. They come to the house to do them. More
Transmission went out in lest than one year after buying the vehicle for $27000 cash with 40,000 miles. Ford initially told me $10,000 dollars to fix. Then called back and said they would take 3500 off and the vehicle for $27000 cash with 40,000 miles. Ford initially told me $10,000 dollars to fix. Then called back and said they would take 3500 off and I would still pay $6000 after taxes. After just have putting $2000 in it for tires and breaks and another 400 just to have them look at it has me pretty upset. We’ve bought 3 cars from Ford cash in the last couple years and have about 10 Ford vehicles so it’s pretty disappointing and thinking it’s time to start buying elsewhere. More
They had my car 10 days drive it almost 75 miles and supposedly ran a diagnostic but couldn’t find anything there was no communication with me unless I called at one point someone told me they would nee supposedly ran a diagnostic but couldn’t find anything there was no communication with me unless I called at one point someone told me they would need another $180 saying the guy needs to pay his bills if the first diagnosis didn’t show anything why would they do another one I will never go back to the dealership again the car basically sat in the parking lot all that time and I spoke to the service manager about what was going on she said she would see what she could do and never got back to me More