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Andy Mohr Ford
Plainfield, IN
396 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 396 reviews
January 17, 2025
Recently my 2017 Ford Focus was serviced. I was very grateful for the pickup and delivery service! It was such a good convenience for me. Indy had just had snow storm I was so grateful for An I was very grateful for the pickup and delivery service! It was such a good convenience for me. Indy had just had snow storm I was so grateful for Andy Mohr pickup and delivery services On the check points I was told to keep an eye on pertaining to my car was accurate with what I also had notice. I felt I could trust their findings during yrly servicing! The transport driver was punctual and friendly, my car was returned in a very timely period (in spite of weather conditions!) I was very impressed. My car does seem to run smoother so Thank you Andy Mohr Ford and the technician who worked on my car. I'm a "senior" and it's important I feel safe in my car and it continues to run well. Again I appreciate the transport service Thank you Andy Mohr Team More
by faith
Employees Worked With
Brooks Barrick, can't remember name of punctual lady who picked up car she was friendly and professional ,& Excellent customer serv
January 03, 2025
Clean, friendly, honest, fair. No pressure and willing to make it work for everyone. Highly recommend. Jose was outstanding and paid attention to details. My 12 year old son was No pressure and willing to make it work for everyone. Highly recommend. Jose was outstanding and paid attention to details. My 12 year old son was with us and had mentioned wanting a particular bag of chips. When Jose went to fill our new vehicle with fuel, he surprised our son with a bag of those chips. More
by Wilkins72
Employees Worked With
Jose Lopez
December 23, 2024
My service experience was 100x better here than what I experienced at Bill Estes. Andy Morhr Ford will continue to be my new service home for my F150 experienced at Bill Estes. Andy Morhr Ford will continue to be my new service home for my F150 More
by mhyde1020
Employees Worked With
Buffy Crye
November 07, 2024
Found this dealership to be friendly and professional. Treated with respect and kindness. Service department was excellent, appreciative of Sheilia Hysell especially. Treated with respect and kindness. Service department was excellent, appreciative of Sheilia Hysell especially. More
by squires492003
Employees Worked With
Shelia Hysell
October 18, 2024
I was a fan of this dealership and was a repeat customer until I found out I was lied to by salesman, Bradley McHugh. I ordered a 2022 Mustang during covid and was told the 4G LTE Hotspot was not available until I found out I was lied to by salesman, Bradley McHugh. I ordered a 2022 Mustang during covid and was told the 4G LTE Hotspot was not available due to covid shortages. I confirmed with the salesman, thru emails I still have that the part could and would be installed when it became available. I have been emailing him and Maureen Stout periodically over past 6 months with no response until today when Maureen just responded with ‘you will need to call the parts department’. I called and Clarence in that department tried to be helpful and do some research but he called me back saying he talked to the salesman and they dont owe me anything and even if part can be installed that I will have to pay for it. I bought this car with confirmation that i would receive this part when available and I will be contacting Ford with the confirmation emails I have from the salesman. We have bought at least 4 fords in the past 6 or so years but will not be purchasing from ford/Andy Mohr again. More
by Julie
Employees Worked With
Bradley McHugh
September 23, 2024
First I go to website to get terms that's cool. Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them ov Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them over 4 hours to even process anything thanks to Kim and William. They're scammers at this location. I'm sure a law suit can be made because the website itself is messed up and they say we don't see your information anywhere after sending screenshots. Don't go here More
by Ray
Employees Worked With
Kim and William
September 20, 2024
I had the best customer service today at the Ford service department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. With as many people that always complain about everything wanted to make to share my excellent customer service experience! Thank you Clarance and Andy Mohr Ford!!! More
by Debbiej
Employees Worked With
Clarence
September 02, 2024
I’m deleting my other review from my last visit (if I can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if it's a 10 minute diagnosis, they won't reduce the fee. The Service Manager, Ali, will not listen to an argument and will repeatedly say, "it's a standard fee", whether 10 minutes or 6 hours. For service, go somewhere else. Not worth a trip in the event you need actual help. More
by JWonser
Employees Worked With
Shelia, Ali
August 16, 2024
Trustworthy,honest,total professinals in every aspect. David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right! David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right! More
by robgraham52
Employees Worked With
David Carson and Chris the finance manager on duty that day.
