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Champion Chrysler Jeep Dodge - Service Center

Indianapolis, IN

3.1
366 Reviews
Call Service Center (317) 872-6200

366 Reviews of Champion Chrysler Jeep Dodge - Service Center

Sort by
October 27, 2021

Absolutely horrible, complete worthless staff, customer service! They destroyed my engine and charged me extra 1,000 just so I could Towe my SRT Grand Cherokee. More

by jgordon923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rice
Report | Print
October 11, 2021

Their Service department is top notch! They communicate with frequent updates to customers. Professional and reasonably priced! More

by Lsu1110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien, Jarrod Davis
Report | Print
Oct 14, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

October 09, 2021

They do great work. They are knowledgeable and very instructive when dealing with people and explankning things More

by Sfugate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
Report | Print
Oct 13, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for this amazing review! We really appreciate your business. Cross Pohl, General Sales Manager, cpohl@championcjd.com

October 02, 2021

Mike Rice was awesome!!!!! All the service advisers are great and all should be rewarded. More

by Mrice442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rice
Report | Print
Oct 06, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Mike and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

September 25, 2021

Friendly courteous staff; comfortable waiting area while our 2019 Jeep Latitude 4x4 was serviced for an oil change. Express Service was unavailable so an appointment was made a week earlier. More

by White Latitude
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
Report | Print
Sep 29, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

August 23, 2021

There were issues with my Chrysler warranty. Jamie at the Champion service deck really went the extra mile to help me. Thank you Jamie! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Freeman. - five star
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Aug 25, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

July 25, 2021

sales part was ok but service department has some serious issues that need to be fixed ! Far as I'm concerned its not even close to a 2 star operation ! can't return calls or even give a courtesy cal More

by Ploughe24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cross Pohl, JR Evans, Amy Rivelli, Michael Rice
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July 15, 2021

I had great customer service and a short wait, which was much appreciated. I’ll definitely continue using Champion to service my Jeep Wrangler in the future. More

by Tom 10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
Report | Print
Jul 19, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

July 09, 2021

Service is very quick. Friendly customer service.I was surprised not to wait very long at all for the service to be completed plus some other things being done to it besides the regular service thank you More

by davidhonan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
Report | Print
Jul 13, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

David, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

July 08, 2021

It took almost 48 hours to get a battery changed. I was not expecting this and I had to call twice for updates. This made it hard to plan for work transportation. More

by Tina Cowan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Stumpf
Report | Print
Jul 08, 2021 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Mrs. Cowan, I am sorry you were frustrated. I looked into this for you and found that what we did in the time that we had your vehicle, we performed a recall on your transmission, we performed a complimentary and thorough 129 point inspection, we diagnosed your complaint on your vehicle not starting properly and the codes that were in your vehicle that caused the intermittent check engine light that you had expressed. We obviously did more than replace a battery in the time it was here, but I do apologize that you were not communicated with often enough. I do not excuse that and will address and correct that issue. Thank you for the feedback

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