Champion Chrysler Jeep Dodge - Service Center

Can't recommend this dealership to anyone. I always left this dealership mad or frustrated after having service done. to fix a power window issue required removing the door panel and they didn I always left this dealership mad or frustrated after having service done. to fix a power window issue required removing the door panel and they didn't know what tool to use and they took 3 days! Told me I needed pwr steering and brake service by looking at the fluids even though only 30,000 miles. I went in for a 30 minute service and 2.5 hrs later...service writer 'thought she had come in and told me about software updates.' How do you forget that?? I will never trust these people again. More

Dissapointed and feeling cheated Avoid this dealership at ALL cost! or suffer the consequence ...this is my second frustrating very (extremely) unpleasant disappointing dealer servic Avoid this dealership at ALL cost! or suffer the consequence ...this is my second frustrating very (extremely) unpleasant disappointing dealer service at this dealership ...I am very (extremely) sorry I took my vehicle there 2007 Chrysler Aspen ...over charges .. poor quality work ...poor delivery times ..vague estimates ...poor misleading diagnosis ...just plain BAD ...STAY away ... they are very unprofessional and totally misleading (rip-off) charges and service prices...unless you just need a basic oil change...they damage (destroy) and tarnish the Fiat/Chrysler/Dodge/Ram name ...BEWARE ! ..STAY FAR AWAY!!! More

Solid service John and Jeff are the best and I never doubt their sincerity or advice. It doesn't get better than these two and wouldn't take my baby anywhere else. John and Jeff are the best and I never doubt their sincerity or advice. It doesn't get better than these two and wouldn't take my baby anywhere else. More

Awesome!!!! Bought my Jeep at Champion and had service done to it there. Did not have to wait long for service to be done and they washed my car afterwards. W Bought my Jeep at Champion and had service done to it there. Did not have to wait long for service to be done and they washed my car afterwards. Would recommend Champion for both sales and service. Best in Indy. More

Exceeded Expectations Over the past two years I've had my Jeep Grand Cherokee serviced by Champion. Steve Dare has consistently provided realistic expectations and has mad Over the past two years I've had my Jeep Grand Cherokee serviced by Champion. Steve Dare has consistently provided realistic expectations and has made my overall experience very pleasant. Definitely recommend their superior customer service. More

I took my (new) jeep in because my brakes squealed every time I backed out of my garage. They told me "yes nine out of ten new cars do that" and did nothing about it. Also as a courtesy they wash your car time I backed out of my garage. They told me "yes nine out of ten new cars do that" and did nothing about it. Also as a courtesy they wash your car for you, it looked worse than when I dropped it off and there was mud on my floor mat. I guess my neighbors will just have to hear my NEW car squeal every day. I won't buy another vehicle from a dealership that does not stand behind their product. LMM More

The transmission failed on our 2010 Jeep Patriot while still under warranty. We purchased it from a dealership owned by the same company as this one, so came here expecting excellent service. When it fir still under warranty. We purchased it from a dealership owned by the same company as this one, so came here expecting excellent service. When it first started making noise, they recommended a transmission flush, which we had our mechanic do. This dealership then blamed our mechanic for causing the failure by using the wrong fluid (which wasn't true, and the failure had happened prior to the flush). There was no apology for anything – not for our relatively new Jeep having a failed transmission, not for falsely suggesting we’d voided our warranty and possibly costing us thousands of dollars, not for not knowing that CVT fluid comes in red (a shocking lack of awareness for a Jeep service department), and not for making us jump through hoops to convince him we weren’t lying to him. My Patriot sat at Champion for 13 days. No apology was offered for the mechanical failure of the vehicle, for the misdiagnosis of a fluid type error (which would have cost me thousands of dollars had I not questioned it), for suggesting that the brand name of fluid would void our warranty, or that the actual time from warranty approval to finishing the job was much longer than we had been told. This is not to mention the rude, uncooperative, and disrespectful treatment we received from the Service Manager. Only a service writer apologized for the delay in getting a response from Chrysler. How does an individual with no customer service skill, or knowledge of basic automotive fluids, obtain the title of dealership Service Manager? Why did no one ever say, “We’re sorry the vehicle didn’t live up to your expectations. We’ll do everything we can to make it right”? Why were we accused of lying, and the burden of proof laid on us at every step? We did nothing wrong; the transmission had simply failed, and the message to us through this entire process was that Champion Group, and Chrysler, would do anything possible to avoid having to cover the failure under warranty. More