Champion Chrysler Jeep Dodge - Service Center

Had to Get the Police Involved Edit to reply to the business response below: 1- The only words I spoke to Keisha at the dealership “I want to speak to your manager” “I will not p Edit to reply to the business response below: 1- The only words I spoke to Keisha at the dealership “I want to speak to your manager” “I will not pay the claimed diagnostic fee”. I did not yell at anyone, I never yelled at anyone in my life!! She did however ask me twice if I changed my mind and would like to pay the fee with a smile on her face, didn’t see tears, and anyone to cry! 2- The Police officer was so pleasant when he left you and started talking to us, he made sure we are OK and we confirmed to him that the issue was resolved. I never saw him yelling or raising his hands while he was talking to you. 3- I wonder why would you sue me and “allow the legal system to do its job” when your business is the one that backed out after I called the police? I wish you the best of luck in your legal pursuit and yes, I will not visit your business any more. ***Original review: I won't judge this business "except with my star rating" but I will put in my experience and what occurred to share with you guys and see if you really want to do business with this place where you end up calling the police on them: I own a 2015 Dodge Journey RT AWD, very nice vehicle, I take the family out in long trips whenever we have a chance or in my downtime. One day, I was driving it and noticed that the engine hesitates when trying to go over 50 mph. Not the best news for me as I care of this car! This is the first time I visit this dealership and I drop off the car, here how it went: Me: "Dropping off the car to be checked as it seems the engine is hesitating and jerking when accelerating". Them: "sure, it will be $113 to diagnose the problem and then will let you know of the cost of repair and can go from there". Me: "Great, please take your time and please call me when you find out what's going on" Around 4:30 they call me. Them: "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating. For him to find out what's causing that we want you to authorize us to diagnose the engine and this will cost $360". Me: "but you guys said it is going to be $113?" Them: "The $360 doesn't substitute the $113, it is an additional amount to be paid" !!! Me, after choking on my breaths: "I'm coming to pick up the car" I went to the dealership to pick up the car and they still want to charge me $113 for a diagnosis that was not completed. The only outcome of this so-called diagnosis is as mentioned above "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating." If I drop a car mentioning that the engine is hesitating, how do you charge me $113 just to tell me the exact same thing "the engine is hesitating"? I asked to speak to a manager, the manager came and said that they couldn't complete the diagnosis because I don't want to pay an additional $360. I informed him that the agreement is to pay $113 for the diagnosis, not $113 and a surprising additional $360. I asked him not to charge me $113 diagnosis fee because there was no diagnosis, and the outcome is that they couldn't identify the problem and only told me you are right, the engine is hesitating. The manager insisted that I pay the fee even when the diagnosis is not done or completed, or he is holding the car key until I pay. I informed him that I'm calling the police department and he said OK. I called the police requesting for an officer to come over "the dealership staff are listening". I informed the police that my car keys are being held at the dealership since they are asking me to pay for a service that hasn't been done. Few moments later, the manager approached me and said "OK, here is your diagnosis, your car coils are bad", I told him "but I thought you wanted me to pay $360 to diagnose the engine and find out what's the problem. Now you say it's the coils, after I called the police? So why you asked for the additional $360 too? Is it really the coils?". Few moments later, the advisor that was supposedly taking care of my car, Keisha, very nice-looking gal, yet so deceiving and so eager to get me pay the additional $113 + $360, comes out and says that the manager agreed to take out the $113. After this ordeal, I took the car keys and before I leave I call the police department again and let them know that the issue has been resolved, and that the officer doesn't need to come over. I thanked them for the notion of sending him to the dealership "but the office came anyway". after all, this played a good part in making the dealership realize how invalid the $113 charge that they were asking from me. Parties involved: Jeff Klein, John Lutane and Keisha Tranbarger. Did I really need to pay them the diagnosis fee for a diagnosis that never happened? For a diagnosis outcome where they only tell me "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating."? And then hold the car keys until I pay them for no service? More

Oil change Quick and very informative. I learned of the oil change packages and cost for individual changes. I learned that I could drive more than 3K miles per Quick and very informative. I learned of the oil change packages and cost for individual changes. I learned that I could drive more than 3K miles per change. More

Great veery friendly Service personnel are very friendly and knowlegable vehicle was clean after service price was good and time in and out was good overall expireance was Service personnel are very friendly and knowlegable vehicle was clean after service price was good and time in and out was good overall expireance was very good More

Quick and easy Very satisfied and very quick, no surprises. Would recommend to others and would use again. Lobby was nice and location is convenient. What else is Very satisfied and very quick, no surprises. Would recommend to others and would use again. Lobby was nice and location is convenient. What else is there to say? More

John was a pleasure to work with. Great experience John was very nice and got my vehicle done fast. Very happy. I would recommend champion to my friends and family. Vehicle was clean and runs great. John was very nice and got my vehicle done fast. Very happy. I would recommend champion to my friends and family. Vehicle was clean and runs great. More

great Very great service oil change tire rotation and washed my car very nice all the people i met made a good visit great keep up the good work Very great service oil change tire rotation and washed my car very nice all the people i met made a good visit great keep up the good work More

Service Jon Stumpf in service was great to work with. Very helpful and polite. He explained everything in a way that made sense to me.I had quite a bit of wor Jon Stumpf in service was great to work with. Very helpful and polite. He explained everything in a way that made sense to me.I had quite a bit of work done at once so they arranged a loaner car for me right away. More