Champion Chrysler Jeep Dodge - Service Center

Extended Warranty Repair Work 2011 Chrysler Town & Country van in due to no air conditioning, tire sensor service light on, and check engine light on. Also for an oil change. I h 2011 Chrysler Town & Country van in due to no air conditioning, tire sensor service light on, and check engine light on. Also for an oil change. I had purchased the lifetime wall to wall warranty at time of purchase and am thankful that they did cover everything other than a deductible and of course the oil change. I was told that the reason the tire sensor service light was on was because I needed new tires and if I bought a set from them it would be fixed. I told them I wanted it fixed even though I wasn't buying tires, and they said they did. My next frustration is that when I took the van in on the 2nd I made it clear that we needed it by the 18th for a wedding trip. They had it ready on the 4th but when I picked it up the check engine light was still on and they hadn't adjusted the air pressure in the tires as indicated in their check list. The air conditioner was now working but didn't seem very cold. Oh and they tried to charge me $95 for the oil change. I returned it again on Monday and they wanted to charge me another deductible. They agreed to waive it saying they would because the check engine light came on so soon after the visit. I again told them it was on when I picked it up. I returned it on Monday. This time they said I needed a whole new transmission which again I'm thankful we purchased the warranty. I asked if there was enough time to fix it before the trip and they said if not we could have a loaner car. I also told them the A/C didn't seem to be very cold and also that they didn't adjust the air in the tires. I called a few times during the next two weeks for status updates. We finally got to the day before our trip and they said it wasn't going to be ready. Oh, and the loaner car they promised coudn't happen either because it couldn't go out of state. They said they'd try to assist with a rental van but we would have to pay for it. They called back later and said they coul0dn't find a van anywhere. Imagine telling this to your wife, the mother of a groom to be in two days. So my wife actually had to find a vehicle and thank you Enterprise downtown Indy, you are awesome! I give them a 5 star plus review. Anyway, after our trip I went to pick up the van. When I did they wanted to charge me another deductible again. The tire pressure sensor light is still on, the air pressure in the tires was not adjusted, and the air conditioning doesn't seem very cool. So I have to take it back yet again. I will say that the service person I dealt with was always cordial and polite. More

Over priced, Scammers that targets you I brought my Jeep in for doors that wouldn’t lock and unlock from the key fob & manually. Diagnostic fee was $120, I paid for a running car; But, Ron I brought my Jeep in for doors that wouldn’t lock and unlock from the key fob & manually. Diagnostic fee was $120, I paid for a running car; But, Ron decline to refund the fee even though the paperwork I reviewed and signed, claims only locks weren’t working, everything else was fine. They basically ran the diagnostic, drained my battery and thought cornering me to pay $670 some dollars will be okay. They told me to let them fix it or tow my Jeep elsewhere. Thank goodness for Tom O’Brien! Steven and his team revived my battery for $67 and didn’t find my BCM was bad or a new chip is needed. As Ron said “ BCM (battery control module.) destroys everything.” It didn’t, he took $120 from me, and demanded for more. When I said, “No, I want a second opinion.” He fried my battery. I won’t return or trust this dealership again. Nor will I recommend champion to my own customers and friends. More

AWFUL Customer Service I came in to the dealership to have two recalls taken care of on my Jeep. I called ahead, made an appointment and showed up on time. When I showed up I came in to the dealership to have two recalls taken care of on my Jeep. I called ahead, made an appointment and showed up on time. When I showed up half of the men in the service dept were sitting around but insisted I go to the one guy that was already with another customer. Didn’t guess that was a commission gig but what do I know... I was helped after a short wait and when I mentioned the ride to work it seemed like brand new information (which I had clearly indicated when making the appointment). And then when my car was finished I received a phone call from an unknown number but no message. I called to check and see if the vehicle was done and Ray told m he had called. When I questioned why he didn’t leave a message he said the voicemail inbox was full... which it wasn’t. This is primarily the point that I had decided the visit was over and I wasn’t even at the shop. Do not EVER put your carelessness and lack of detail off on the customer. Cherry on top of this crap sundae...When I picked up the vehicle it had not been washed even though I had marked the box that I would like one. All in all just not a good experience. Was it the worst, no... but it definitely gave me the confidence that I needed to know when we purchase a new vehicle in the next few months that is one dealership we can go ahead and cross off of the list to stop by. More