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Champion Chrysler Jeep Dodge - Service Center
Indianapolis, IN
370 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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370 Reviews of Champion Chrysler Jeep Dodge - Service Center
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May 24, 2018
Only way to go!! The service was outstanding!! Ron took care of all the details and Clarence drove me to appointment so I didn’t have to wait. Love my jeep and know The service was outstanding!! Ron took care of all the details and Clarence drove me to appointment so I didn’t have to wait. Love my jeep and know exactly the plan for future, due to Rom, to keep it in perfect shape. Thanks again!! More
by Jeep Sal
Employees Worked With
Clarence - driver, Ron Spears
May 24, 2018
Professional all the way From the very moment I scheduled my appointment to the time I left the lot, I was treated professionally and with honesty and care. Rates were reasona From the very moment I scheduled my appointment to the time I left the lot, I was treated professionally and with honesty and care. Rates were reasonable and workmanship was thorough. Also, the waiting room chairs were incredibly comfortable. More
by Brett
Employees Worked With
Jeff Klein, John Lutane, Jon Stumpf, Keisha Tranbarger, Ron Spears
May 24, 2018
Satisfied Engine light came on 2007 Dodge Caliber. Results the o-ring of gas cap had wore. Problem solved. Service department always are courteous and custome Engine light came on 2007 Dodge Caliber. Results the o-ring of gas cap had wore. Problem solved. Service department always are courteous and customer friendly. Thank you Pamela Cosby More
by PKC caliber
Employees Worked With
Clarence and Berry in the service department., Jon Stumpf
May 23, 2018
Excellent Customer Service I came into contact with Ray who was very nice and took the time to hear my concerns relating to my vehicle. What really stood out is how Ray made sur I came into contact with Ray who was very nice and took the time to hear my concerns relating to my vehicle. What really stood out is how Ray made sure I had no unanswered questions and was satisfied with the level of service he and the company provided for me. Sincerely, Mrs.Clairmont More
by Cierra12
Employees Worked With
Ray
May 23, 2018
Phenomenal Service & Customer Care!!! Even though I live 2 1/2 hours away and never had any previous contact with this dealership, they treated me like I was a regular local customer from Even though I live 2 1/2 hours away and never had any previous contact with this dealership, they treated me like I was a regular local customer from way back. They went beyond expectations and took awesome care of my car. I can not say enough words of praise for the Service department, parts people and the owner. Everything was planned perfectly and my car was ready when promised without any hidden fees or issues. This was no easy task given the fact that this was not a normal service request. They were there to get me back on the road when my tow vehicle that was pulling the trailer with my car in it unexpectedly broke down. I’m not new to the car business and Champion sets the standard for service and customer care. I’ve dealt with numerous dealers from the Big 3 and Champion is light years a head of them. I will definitely consider them for any of my future purchases. More
by Viper4Zac
Employees Worked With
Mr. Falcon & any others I may have dealt with. , Jeff Klein, Keisha Tranbarger
May 23, 2018
Extended Warranty Repair Work 2011 Chrysler Town & Country van in due to no air conditioning, tire sensor service light on, and check engine light on. Also for an oil change. I h 2011 Chrysler Town & Country van in due to no air conditioning, tire sensor service light on, and check engine light on. Also for an oil change. I had purchased the lifetime wall to wall warranty at time of purchase and am thankful that they did cover everything other than a deductible and of course the oil change. I was told that the reason the tire sensor service light was on was because I needed new tires and if I bought a set from them it would be fixed. I told them I wanted it fixed even though I wasn't buying tires, and they said they did. My next frustration is that when I took the van in on the 2nd I made it clear that we needed it by the 18th for a wedding trip. They had it ready on the 4th but when I picked it up the check engine light was still on and they hadn't adjusted the air pressure in the tires as indicated in their check list. The air conditioner was now working but didn't seem very cold. Oh and they tried to charge me $95 for the oil change. I returned it again on Monday and they wanted to charge me another deductible. They agreed to waive it saying they would because the check engine light came on so soon after the visit. I again told them it was on when I picked it up. I returned it on Monday. This time they said I needed a whole new transmission which again I'm thankful we purchased the warranty. I asked if there was enough time to fix it before the trip and they said if not we could have a loaner car. I also told them the A/C didn't seem to be very cold and also that they didn't adjust the air in the tires. I called a few times during the next two weeks for status updates. We finally got to the day before our trip and they said it wasn't going to be ready. Oh, and the loaner car they promised coudn't happen either because it couldn't go out of state. They said they'd try to assist with a rental van but we would have to pay for it. They called back later and said they coul0dn't find a van anywhere. Imagine telling this to your wife, the mother of a groom to be in two days. So my wife actually had to find a vehicle and thank you Enterprise downtown Indy, you are awesome! I give them a 5 star plus review. Anyway, after our trip I went to pick up the van. When I did they wanted to charge me another deductible again. The tire pressure sensor light is still on, the air pressure in the tires was not adjusted, and the air conditioning doesn't seem very cool. So I have to take it back yet again. I will say that the service person I dealt with was always cordial and polite. More
by Chrysler Town & Country
Employees Worked With
I would prefer not to mention names.
May 23, 2018
Great place to service my Viper. Steve Fess said take my Viper to Champion. He was spot on! Keisha was great. Tom Sessions, my service guy, superb. Great experience. Highly impressive Steve Fess said take my Viper to Champion. He was spot on! Keisha was great. Tom Sessions, my service guy, superb. Great experience. Highly impressive. More
by Vyperguy
Employees Worked With
Tom Sessions, Keisha Tranbarger
May 22, 2018
Excellent Service advisor and technician were great. Both went beyond to make sure I was happy and the vehicle was taken care of properly. Thank you! Service advisor and technician were great. Both went beyond to make sure I was happy and the vehicle was taken care of properly. Thank you! More
by Hellrazr81
May 21, 2018
Over priced, Scammers that targets you I brought my Jeep in for doors that wouldn’t lock and unlock from the key fob & manually. Diagnostic fee was $120, I paid for a running car; But, Ron I brought my Jeep in for doors that wouldn’t lock and unlock from the key fob & manually. Diagnostic fee was $120, I paid for a running car; But, Ron decline to refund the fee even though the paperwork I reviewed and signed, claims only locks weren’t working, everything else was fine. They basically ran the diagnostic, drained my battery and thought cornering me to pay $670 some dollars will be okay. They told me to let them fix it or tow my Jeep elsewhere. Thank goodness for Tom O’Brien! Steven and his team revived my battery for $67 and didn’t find my BCM was bad or a new chip is needed. As Ron said “ BCM (battery control module.) destroys everything.” It didn’t, he took $120 from me, and demanded for more. When I said, “No, I want a second opinion.” He fried my battery. I won’t return or trust this dealership again. Nor will I recommend champion to my own customers and friends. More
by Jeepgal
Employees Worked With
Ron Spears
May 21, 2018
Great experience with Champion Ron Spears was my service advisor and did a phenomenal job of keeping me in the loop as my Jeep was getting repaired. It was done early and the exper Ron Spears was my service advisor and did a phenomenal job of keeping me in the loop as my Jeep was getting repaired. It was done early and the experience overall was top notch! I would recommmend Ron and Champion to anyone. Scott More
by Sdell
Employees Worked With
Ron Spears
