Champion Chrysler Jeep Dodge - Service Center

Experience I would really say No, that I wouldn’t recommend Champion due to my recent experience, but I try to be a nice person. I am disappointed that Champion I would really say No, that I wouldn’t recommend Champion due to my recent experience, but I try to be a nice person. I am disappointed that Champion, not including Ron from service, is more focused on the SALE rather than the customers. They did not care about helping me as their long time loyal customer, only that they could reel me in for another sale on a new car. I trashed the idea that Champion could help me by lending me a car while my rim was being repaired & instead made other arrangements. I will complete the lease on my car & will keep it, I don’t want another car from them. More

Great Ownership. Great Service Center. This Dealership is well ran. The dealership owner(Mr. Falcon) has really set the bar high for all other dealerships. I've owned cars from many dealers This Dealership is well ran. The dealership owner(Mr. Falcon) has really set the bar high for all other dealerships. I've owned cars from many dealers throughout the years. Champion on West 96th Street has by Far been better than all others I've gone to over the years. Very well ran from the Sales dept to the Service Dept. My last car I purchased from them in 2013; I still own and drive it daily. Whenever Ive had an issue, I take it Right in with No hassle from the service guys, and they check out whatever is needed and offer many repair options and I always have them make the repairs. In fact, a couple of times I went in, the owner (Mr.Falcon) was actually walking around inside of the Service Dept, and was very approachable. In fact we talked for 20-30min on one of my last service visits and he was very polite, professional, and knowledgeable. He even offered to make me a deal on a newer car, but again... No hassle at all. Very Courteous and Respectful. A+ Dealership. A+ Services, A+ Ownership. Great Job guys at Champion. Keep up the Great Job!👍 p.s. The Service Dept Mgr(Jeff Klein) runs a tight-ship. He's very courteous as well and really goes the extra mile. My Service Rep Keisha Tranbarger=PHENOMENAL. I can't say enough about her! She's helped me out a TON!!! Kudos Keisha & Jeff!!) Highest Regards, Mr. Chandler More

Repair and maintenance The service team was helpful and very responsive. I got my vehicle back when it was promised. I would return for additional service when needed. The service team was helpful and very responsive. I got my vehicle back when it was promised. I would return for additional service when needed. More

Amazing Customer Service I made an appt for an oil change. They were able to get me right in. My wait was minimum and the team members were amazing. Customer service was secon I made an appt for an oil change. They were able to get me right in. My wait was minimum and the team members were amazing. Customer service was second to none. More

Holiday water pump Jon and service team provided a late notice repair. Free loaner, fixed the warranty repair, and made it happen during Thanksgiving holiday week. 201 Jon and service team provided a late notice repair. Free loaner, fixed the warranty repair, and made it happen during Thanksgiving holiday week. 2017 Dodge Charger. Thanks guys Neal Fossmeyer More

Service Lack of follow up Did not call when part arrived Had to wait as they were talking to each other not greeting customers as they arrived. Lack of follow up Did not call when part arrived Had to wait as they were talking to each other not greeting customers as they arrived. More

What a complete frustration Dropped off my car on a Tuesday early morning for a battery light on the dash (battery was replaced at Champion two months ago). My car was not worked Dropped off my car on a Tuesday early morning for a battery light on the dash (battery was replaced at Champion two months ago). My car was not worked on for 2 days and I ended up having to pick it up to take it elsewhere unserviced. The service center rep that was dealing with me didn't seem to care or to keep me updated about what was going on. As a matter of fact he led me to believe that my car was being worked on and kept promising to call back with updates, which never did, not even once. Very disappointed with my experience at Champion Service Center, I don't have any plans on coming back. There is a big banner there that says that "Where everyone is treated like a winner". Evidently my experience was the complete opposite. Here's a log of events if someone cares to read: - Dropped off the car on a Tuesday early morning (Oct 30th, 2018 by 7:30 am) and was told that they would call around 1 pm same day with an update, which they never did. - I called at 3:20 pm and was told that the diagnose was not complete yet and that they would call back when it's done. - I called again by the end of the day and next day at 10:20 am, same story, always promising to call me back soon. - I tried again at 1:22pm and was told that the technician that was working on my car was on a lunch break and that I should expect a call back in 5 minutes (never did). - I called back at 2:30pm and asked to have the car back (no work was being done at the car). - I picked up my car by 3:20 pm (Oct 31st, 2018). More

The only dealership I have ever recommended. Service at Champion is always quick, easy, and polite. They are the only dealership I have recommended from personal experience. I may not go for al Service at Champion is always quick, easy, and polite. They are the only dealership I have recommended from personal experience. I may not go for all my service, but when I do it as as pleasant as it can be. More

Small Car Repair I had my car serviced for a in issue that was under warranty. I went to pick up my car after hours and was instructed to go to the dealership. I went I had my car serviced for a in issue that was under warranty. I went to pick up my car after hours and was instructed to go to the dealership. I went to the dealership and they did not know who I was, where my car was located, or how I could get it. I drove over to the service department on my own and saw my car through a fence. Thankfully there was one employee left who was able to open the gate so I could see my car but we could not find the key. After 45 minutes he finally found the key and I was able to get my car and go home. This was an inconvenience to say the least as no one had any answers for me and a 5 minute visit turned into 45 minutes. More

Trustworthy service I don’t know anything about cars, but after shopping around I know I will get the best service at the best price here at Champion. I don’t know anything about cars, but after shopping around I know I will get the best service at the best price here at Champion. More