Andy Mohr Chrysler Dodge Jeep Ram

I can’t get anyone to answer my question on the phone so I’m submitting this in writing. I have a 2022 Ram 2500 Turbo Diesel Big Horn. I got a recall notice in the mail and brought it into the service depar I’m submitting this in writing. I have a 2022 Ram 2500 Turbo Diesel Big Horn. I got a recall notice in the mail and brought it into the service department to have the recall addressed. I brought it in on October 11th 2023, the service tech suggested that they should do a service on the truck while it was in the shop. I agreed to have a basic oil service done, tire rotation, the fuel filter replaced. When I got the truck back later that week, Cory informed me that they did perform the service but couldn't complete the recall and Andy Mohr would have to order the part. My check engine light was now on, which was not previously. I was told that this was due to unplugging or removing the item associated with the recall. Cory told me that the part would be in within a few weeks and that the check engine light could be ignored until that time. He said he would reach out when the part came in. I paid $816.67 for the service Several weeks past and I never heard back so I attempted to call in, beginning of Nov. I left several VM for Cory without a return call from him. I waited 2 more weeks and called in again, end of November, finally connecting with Cory. He did not remember my vehicle or have record about the recall. Once I explained that I had indeed brought my truck in, consequently paying them for a service. He proceeded to inform me that the recall part would need to be ordered and would be atleast 1 month. This was confusing as it had already been a month and that I had been told the part had already been ordered. Cory stated that i could bring my truck by and "he could see if they could do anything about the check engine light". I declined the offer and asked that we just address the engine light properly to get the recall done. He told me again that he would reach out. I waited through November and December without reaching out, expecting to get an update from someone about the recall part, I heard nothing. I called in this morning January 2, 2024 and spoke to a receptionist. She put me on hold and when she came back on she told me Cory was with a customer and that she would leave my name and number on his desk and he would call me back. After waiting 4 hours without a call back I called in and spoke to a different gentleman. He asked for basic information to pull me up in the system. I provided my name, phone number, company name, and truck type and he couldn’t pull me up. He put me on hold and when he came back he asked if there was any other name it could be under. I then provided the VIN number to eliminate any confusion. He took the VIN and said he would look into this and call me back. 3 more hours passed without a return phone call, I called in again only to ring through to a voicemail. I’m extremely frustrated. 3 months with a check engine light, which disables some functions of the vehicle (remote start, service messages, etc) I feel as though I was baited to come in for the service work that I then paid for but can’t get anyone to communicate the status of the recall. More

Mang was amazing. She was very sweet, personable, and made me feel comfortable, especially during those awkward wait times of uncertainty. But she kept me feeling posi She was very sweet, personable, and made me feel comfortable, especially during those awkward wait times of uncertainty. But she kept me feeling positive and welcome during the entire process. The whole team that ibwork3d with was great in getting me the truck that I went there with the impression of just test driving. Thank you all for the great work. More

I contacted the dealership about a 2024 Ram 3500 I was very interested in. I worked with a person by the name of Alena Lee. She informed me that the truck was still available. Due to my schedule, I was no very interested in. I worked with a person by the name of Alena Lee. She informed me that the truck was still available. Due to my schedule, I was not able to visit the dealership for a couple of days. On the day I went to the dealership, I contacted Alena again to let her know I was on my way and to verify the truck was still available, as it was about a 2 hour drive. She informed me it was still available. She also told me to ask for Jordon when I got to the dealership. Upon arrival, I asked for Jordon. He began by confirming what I was looking for in a truck. When I told him I was after a specific truck his response was "i know but that truck is not available". Apparently it was sitting in their service area for quite some time waiting on a part. He then proceeded to try and show me some other trucks that were close to what I was after, or doing a dealer trade. Jordon was very professional and very nice. I am not sure what kind of bait and switch scam they have going at this dealership, but I will walk everywhere before I would buy a vehicle from them. I have seen other reviews with similar experiences. You can make up your own mind, but I am going to avoid this dealership like the plague. More

He sold me my first new Challenger and I couldn’t be happier with his customer service and knowledge on the vehicle. Thank you so much JORDAN! happier with his customer service and knowledge on the vehicle. Thank you so much JORDAN! More

From the moment she greeted me at the dealership door she was well prepared and greeted me with her beautiful smile. She had done her homework and was up to speed on my vehicle purchase and my questions and was well prepared and greeted me with her beautiful smile. She had done her homework and was up to speed on my vehicle purchase and my questions and concerns. She was able to address all my concerns to a satisfactory conclusion. She made it a point to make at ease and a valued customer. More