Andy Mohr Chrysler Dodge Jeep Ram

The service is very poor. I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial representative was extremely rude and disrespectful he also told multiple untruths covering their tails. I was given no paperwork on the vehicle what so ever given keys to drive off and then they began saying the bank wanted more documentation which I provided every single time and have proof of it they lied saying they been attempting to reach me and had not they began yelling and being rude being the vehicle back. Why would you allow someone to take a vehicle if it had not been 100% approved and you had an absolute approval from the bank. This has caused me a disturbing amount of distress I’m suing. Even the manager yelled at me and wouldn’t allow me to speak continuously speaking over me I’m sure based off his coworkers lies. I even submitted my personal information for them to get what they needed on their own so there be no more confusion. I submitted all the documentation that we had again the financial lies again saying he hadn’t received when again I had proof of such . I’d also spoken with another employee and sent him the documentation finding out he’d done nothing with it at all. I’d made clear I didn’t want to work with the rude unprofessional financial rep they’d continue to allow him to reach out to me. He refused to get on the phone and Janae Andrews tells me he’s not getting on the phone Bro he told u this and that which was a lie at that point it was something different. My Mom asked why they needed her personal card she was told for registration purposes and when I called the bank myself we were told it was all a lie. I began speaking with the manager at the bank they swore I was speaking with the wrong company when I was told they work both and it’s literally a click of a button and they work both. What we didn’t have we even sent off for it. It’s been the greatest mess I’ve ever experienced. I’ve never been treated and spoken to I’m such a manner as if I was not a human at all. You’d think that the customers would be treated with kindness and the bad responses on here would matter. Janae also asked for my phone to post a review I didn’t because she’s told me so many untruths. I no longer trusted her word but was in need of a vehicle so I left it alone when all along my family was telling things were not right run from them. Now I’m going through this but God definitely knows best and sometimes it’s his way of sparing us from things that aren’t good for us. It’s Blessings!!! The soaring that is I’ve asked for corporates information more than once I’ve been ignored and for the owner I’ve been provided with no information at all. More

Extremely unprofessional and unrealistic. Do not let the 20+ years fool you. Dealership is fine. Do not let the 20+ years fool you. Dealership is fine. More

DISHONEST,UNPROFESSIONAL,UNORGANIZED. The salesperson and sales manager would not return phone calls or emails. All around worst buying experience of my life, the customer clearly does no The salesperson and sales manager would not return phone calls or emails. All around worst buying experience of my life, the customer clearly does not come first at this dealership. More

The worst experience ever! ! Don't go to this dealership!!! Worst service from sales and service department. ! Don't go to this dealership!!! Worst service from sales and service department. More

We contacted the dealership about a vehicle we were interested in and obtained additional information. We then scheduled a visit for the following day. We communicated that we would be driving from eig interested in and obtained additional information. We then scheduled a visit for the following day. We communicated that we would be driving from eight hours away and received multiple confirmations that the vehicle was still available both prior and throughout our drive to the dealership. Once we arrived at our scheduled 1:30 PM meeting, we were informed that not only was the vehicle currently being test driven for the entire business day, but that a deposit had already been placed on it the previous day. We didn’t realize that the person we had been originally communicating with was not a sales person and had absolutely no knowledge of the vehicle or its availability, she was a scheduler. When we arrived at the dealership, we were passed to a salesperson who also had no knowledge of where the vehicle was or its availability for purchase. This salesperson had to ultimately speak to the sales manager to find out that the vehicle was essentially already sold 24 hours prior. The sales manager neither acknowledged our presence nor offered an apology. Furthermore, the pricing of the vehicle swung in increments of thousands of dollars over the course of the 108 days it was listed with no explanation from anyone as to why this was occurring (in fact, the listed price increased by $5,000 from the time we left from Kansas City to arriving in Indianapolis). We shouldn't have to take a screenshot of vehicle price when you contact the dealership, but the salesman was unaware of the previous price and it was very unclear from communications if they would honor the original price at which it was listed when we began first communication. We spent 16 hours on the road to purchase a vehicle that wasn’t even available. The manager sat 20 feet away from us ignoring our presence while our salesman tried to first get to the bottom of where the vehicle was, to only have the manager shake his head "no" and tell the salesman to get out of his office. The dysfunction and mismanagement at this dealership is completely unacceptable. More