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Andrews Cadillac Brentwood

Brentwood, TN

4.9
661 Reviews
WELCOME TO ANDREWS CADILLAC COMPANY IN BRENTWOOD, TN What does an exceptional client experience look like in a dealership setting? You'll see it when you come to Andrews Cadillac Company in Brentwood. We're a certified, state-of-the-art Cadillac dealer that strives for excellence in every area - from sales to service. We prioritize teamwork, commitment, ethics, and knowledge in how we run our Nashville-serving Cadillac dealership. Many factors distinguish Andrews Cadillac Company from local Tennesee competitors, from wholehearted dedication to the family work environment.
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1 Cadillac Dr

Brentwood, TN

37027

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Showing 661 reviews

June 23, 2023

6 hours to replace recalled airbags. WORST car service experience EVER! The lack of communication from the service department didn’t help matters. 1.5 -2 hr job was quoted. I live 45 More

by DIANE.MATEL
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Service Dept
Jun 26, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize your visit took longer than expected. I will speak with the service team regarding this to ensure it won't happen again. I hope you enjoy your Escalade for many years to come!

June 23, 2023

Very professional. Comfortable place to wait and relax. Staff is great. Snacks and drinks available also More

by fitzgers22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thanks, Nelson (615) 373-3800

June 23, 2023

They were very courteous, and prompt with the arrival and Rocky the service rep came and gave me an explanation of what the service tech had found in the course of the service. They washed my car and got me More

by robert.patterson427
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rocky Barrea
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thanks, Nelson (615) 373-3800

June 23, 2023

Bridgette was courteous and keep me informed on the progress of my repairs. The repairs were done in a timely manner. More

by thefeelgoods
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bridgette
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 23, 2023

The car is fantastic and my experience with the dealership staff was a great one! More

by CONNIELITTRELL22
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Alton, Kenny Soderstrom and Shane Lawson , Alec Andrews
June 23, 2023

All service and support was EXCELENT. I arrived for my appointment really early and i was still given fast and professional service. More

by bbebo2953
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brad Cowan
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 22, 2023

I had Great service with awesome communication! Jeff made sure I was updated and got me a loaner car when a part needed to be ordered. More

by colleenwilsontn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. We are always more than happy to assist you if anything else comes up. Take care! Thanks again, Nelson (615) 373-3800

June 22, 2023

Nice experience! Very professional and polite. Would recommend to any Cadillac owner to visit Andrews Cadillac for any service. More

by nashgil2020
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brad Cowan
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 22, 2023

They are so nice and kind. The whole process went smoothly, but it took some time. More

by ryangim010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Alexander
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 22, 2023

Great dealership! Mainly because working with Vicki my service advisor makes everything so easy and effortless!!! More

by ABOBO2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vicki Rolish
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

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