Andrew Toyota - Service Center

Recently tried Andrews after marginal experiences at another Toyota dealership in the area. I was very impressed with the follow through and service, Mike Cooper (asst service manager) and Andy Wilson another Toyota dealership in the area. I was very impressed with the follow through and service, Mike Cooper (asst service manager) and Andy Wilson (tech-mechanic) gave me. When I had questions about the service repair items, Mike did not hesitate to escort me to the garage, put my Camry back on the rack, and have Andy personally show me each of their recommended service points. They also explained why it was needed. Basically, I got smiles instead of attidude from Andy when he was reviewing the service points on my car. Excellent customer service skills from both individuals. Also, Mike works very hard and was juggling numerous other customers when I asked to see my car. All dealers preach about customer service but Andrews actually practices it. More

After more than 40 years of driving, we've FINALLY found the perfect auto dealership, Andrew Toyota-Scion! Their Service Department headed by Mike Cooper is phenomenal continually delivering exceptional Fi the perfect auto dealership, Andrew Toyota-Scion! Their Service Department headed by Mike Cooper is phenomenal continually delivering exceptional Five Star service. I can totally depend on Mike and his team for exceptional service every time on our two Toyota's - my Prius and my husband's Venza. Wow and WOW. More

promp service friendly (non additude) listening demeaner, followedd thru with phone calls to be sure problem was taken care of. Also let me know of an up and comming recall. Waiting are user friendly, combin followedd thru with phone calls to be sure problem was taken care of. Also let me know of an up and comming recall. Waiting are user friendly, combined with friendly employees outside of service area. More

Consistently do good work with fairly accurate estimates. The oil changing service includes car wash and price is very reasonable. I drive 10 miles and past two other dealerships of Toyota to see these peo The oil changing service includes car wash and price is very reasonable. I drive 10 miles and past two other dealerships of Toyota to see these people. I live in West Allis and I find the service and staff are well worth a little extra time and effort on my part to have the peace of mind that I am being treated fairly and respected as a customer. More

I knew I wanted the 3rd generation Prius and went to Andrew Toyota to see if I could drive one. They had not arrived yet. I began corresponding with Peter Klein by email. He let me know as soon as th Andrew Toyota to see if I could drive one. They had not arrived yet. I began corresponding with Peter Klein by email. He let me know as soon as they had one and arranged for me to come in right away. I drove it and loved it and signed up for one in May, knowing there would be a wait. Peter was extremely good about explaining all the features of the car, answering all my questions, and keeping me up to date on when I might expect my car to arrive. The dealer also offered me the option of getting the car in a different color or without the option I wanted throughout my waiting period. I appreciated this customer service, but opted to wait until one of the three colors I would go with came in. Peter called me the moment it arrived and we set up a time for me to pick up my new Prius. I didn't just pick it up. Peter spent 2 hours with me explaining all the features and answering my questions. He has also emailed me to make sure things are going well. I couldn't have been more pleased with my experience with Toyota. More

The work was done in a timely manner to my satisfaction.The waiting area is #1.The prices are competitive.It makes the whole experience a pleasure. satisfaction.The waiting area is #1.The prices are competitive.It makes the whole experience a pleasure. More

Alex WAS CORDIAL and Erich did a good job on the engine tuning job. The trunk release switch was losened when they opened the cabin to check the cabin air filter. I informed them of the problem and it wa tuning job. The trunk release switch was losened when they opened the cabin to check the cabin air filter. I informed them of the problem and it was taken care of for no fee (as it should be). Cabin air filter was okay so they told me no need to change it and saved me $$$$ More

I really enjoyed the whole process of buying a new car..........I love my car. car..........I love my car. More

We have been dealing w/Andrew Toyota since 1992, I believe, when we bought our 1992 Toyota pickup truck, our first vehicle. We found KC Hahn to be very professional and upfront when we leased our sec believe, when we bought our 1992 Toyota pickup truck, our first vehicle. We found KC Hahn to be very professional and upfront when we leased our second vehicle, a 1998 Corolla. Since then, we have purchased a 1999 Sienna from another dealership but have it service at Andrew. Their service has been exemplery on all 3 of our vehicles and their customer service has been nothing short of professional, courteous, informative, and helpful. I am a mother of 3 kids and the shuttle service to and from home has been a lifesaver for me. Thanks! More