Andrew Toyota - Service Center

With care, courtesy and professionalism I have been bringing my echo to Toyota since I purchased it in 2001. I always have peace of mind before and after. Even if I have to wait 2 hours f I have been bringing my echo to Toyota since I purchased it in 2001. I always have peace of mind before and after. Even if I have to wait 2 hours for my vehicle, it's no problem ...such a wonderful atmosphere in the waiting room. It's serendipity ... More

Service I had a routine 65,000 mile service. During vehicle inspection a leak was detected near the sensor in one of my tires. Staff agreed to fix it while I had a routine 65,000 mile service. During vehicle inspection a leak was detected near the sensor in one of my tires. Staff agreed to fix it while I waited - no need to arrange another appointment. Like most dealerships you pay more for the cost of labor however I am always happy with the work done and service provided. More

Service I had a routine 10,000 mile service performed on a 2017 RAV4. Everything went well and Steve helped to have a part ordered and installed for the vehi I had a routine 10,000 mile service performed on a 2017 RAV4. Everything went well and Steve helped to have a part ordered and installed for the vehicle. More

Great Service! This was our first service on the new Highlander. Andrew had us back in the car faster than expected, and very friendly service. They actually do c This was our first service on the new Highlander. Andrew had us back in the car faster than expected, and very friendly service. They actually do care about the customer and consistently go above and beyond. Thanks! More

part needs to be reordered I called about my scion xa air bag recall and was told they needed to order the part and it would take 4 hours for the procedure. I made the appointm I called about my scion xa air bag recall and was told they needed to order the part and it would take 4 hours for the procedure. I made the appointment and arranged my schedule to accommodate the four hours. On the day of my appointment (a week ago) I brought the car in and left with a friend to run errands. An hour and a half later I got a call saying that the recall part was wrong and it would have to be reordered. I returned to pick up the car and was further told that I had a leak in my water hose and that I might expect to have the car overheat. I was advised that if that happened I should stop the car and call AAA to have the car towed in. With that they let me go on my very apprehensive way. I asked when we might expect the new part to arrive I was told to call sometime this coming week and that at that time I could make a new appointment to address the recall and the water hose. ALSO...I have been a loyal and satisfied customer of Andrews since 2005, settling my bills with a personal, local (Mequon) check AND NOW am informed that in the future I can only use cash or a credit card. I find this insulting and inconvenient. It seems to me that things have gone downhill recently and if not improved in my next visit I will be looking at purchasing another brand and switching to a different service center. More

Excellent service in a timely manner! I was grateful for the reminder for my 50,000 mile routine service. I was able to easily schedule the service and was surprised at the speed of my se I was grateful for the reminder for my 50,000 mile routine service. I was able to easily schedule the service and was surprised at the speed of my service, under one hour. I was very pleased. And I always enjoy the treat of the Famous Amos cookies. More

6 month Service My service tech, Dan keeps me informed as to how the service is going as I wait. He lets me know if there’s an issue that needs to be taken care of i My service tech, Dan keeps me informed as to how the service is going as I wait. He lets me know if there’s an issue that needs to be taken care of immediately or if it can wait. I like working with the same person each time I go in to service my car. It gives me trust in his judgement. More

Customer Service isn't a department, it's their passion In and out, quick and friendly service, even when busy with multiple customers. Shuttle service drivers were chatty, on time and polite as well. Alway In and out, quick and friendly service, even when busy with multiple customers. Shuttle service drivers were chatty, on time and polite as well. Always service w a smile. More

No complaints Most pleasant service advisor I've dealt with so far. I have been in 3 times for an oil change. As I said very pleasant young mabn .. Most pleasant service advisor I've dealt with so far. I have been in 3 times for an oil change. As I said very pleasant young mabn .. More

the best!!! I was treated like a queen!!!!I've done business there for years and years and will continue for years and years and will refer your sales and service I was treated like a queen!!!!I've done business there for years and years and will continue for years and years and will refer your sales and service dept!!!! Steve in sales,Willie and John E., the best!!!! More