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3,809 Reviews of Andrew Toyota - Service Center
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March 23, 2020
Excellent service The staff was so helpful explaining the operation of the various features of our “new” used Prius. Hats off to all the wonderful folks there. Unfortu The staff was so helpful explaining the operation of the various features of our “new” used Prius. Hats off to all the wonderful folks there. Unfortunately we don’t recall the name of the new sales guy from IL that sat with us and helped answer the numerous questions we asked. More
by DECOLTC
Verified Customer
March 20, 2020
I love being able to make service appointments when it's convenient for my lifestyle. The service personnel are great to deal with and explain everything. convenient for my lifestyle. The service personnel are great to deal with and explain everything. More
by GARMATA
Employees Worked With
March 18, 2020
Recent maintenance After making a request to clear the maintenance screen on the console, it was not done. Tire rims weren't cleaned after getting new tires. After making a request to clear the maintenance screen on the console, it was not done. Tire rims weren't cleaned after getting new tires. More
by tdrusn
Employees Worked With
March 18, 2020
Quick, efficient service I had a dead battery and brought my car in after AAA boosted it. I needed a new battery which was replaced very quickly while I waited... My only co I had a dead battery and brought my car in after AAA boosted it. I needed a new battery which was replaced very quickly while I waited... My only concern was that the usual checklist wasn't done and the day after I got an email saying my Prius was due for a check-up...I would've hoped that that would've have been on your radar while I was there. More
by mbarrett53202
Employees Worked With
March 17, 2020
Way too long for a simple oil change I waited for 1 1/2 hours for my oil change without anyone coming and saying why it was taking so long. I finally went in the shop to see what was goin I waited for 1 1/2 hours for my oil change without anyone coming and saying why it was taking so long. I finally went in the shop to see what was going on More
by PAM_WALL
March 17, 2020
Trust in one's auto dealership. In my experience, I've learned through trial and error that the most important component of personal and business relationships is "trust" - pure and In my experience, I've learned through trial and error that the most important component of personal and business relationships is "trust" - pure and simple. A car dealership is a great example of a business that needs to earn my trust. I'm on a tight budget, but still, price is not the primary factor in the decision to continue with the dealership for service. I've learned that some of old adages are true about "getting what you pay for" and others are not, and it's totally up to me to continually discern what's really best for me. So, I count the ways the trust has been earned, or not, while I'm in the "free maintenance" period, and make my decision to stay or look around when I'll be the one paying the bill. I'm at that point now. I have a high trust level going with Andrew - so I'll be staying on - and continue to assess the financial differences, but suspect they are smart enough to be competitive enough for me to stay .on, because I trust that even if the prices are somewhat higher - it will cost me less over the long run. More
by JANETSNEWMOON
March 16, 2020
bad service I requested to have my blind spot looked at on my side mirrors and was told I could not. later I was called to tell me that I needed a full break insp I requested to have my blind spot looked at on my side mirrors and was told I could not. later I was called to tell me that I needed a full break inspection and that they could do it today. I was puzzled because how did they not have time for one thing over the next. later when I returned back to the dealer I was told it takes three hours for that but was never given the option to wait or not. Sometimes we move so fast with no explanation More
by CAROLYN.LOGGINS
Employees Worked With
March 16, 2020
The service was excellent. The staff were pleasant and clear in advising me of what was to be done to the car. The staff was prompt and timely in taking my car in upon my arrival, clear in advising me of what was to be done to the car. The staff was prompt and timely in taking my car in upon my arrival, More
by coffexprso
Employees Worked With
Other Employees :
I don’t know who the cashier was but she was very professional and kind as well.
March 13, 2020
Very accommodating and knowledgable I usually wait for Very accommodating and knowledgable I usually wait for my vehicle and I appreciate the communication I get regarding status of my vehicle during the Very accommodating and knowledgable I usually wait for my vehicle and I appreciate the communication I get regarding status of my vehicle during the time I spend there. More
by SPG
Employees Worked With
March 13, 2020
Oil change Everyone seems happy and like their job. Waiting area is great with the drinks and food.and TV,s and magazines and work does not take too long. Everyone seems happy and like their job. Waiting area is great with the drinks and food.and TV,s and magazines and work does not take too long. More
by Sandra.Kent
Employees Worked With
