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1,836 Reviews of Andrew Chevrolet - Service Center
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March 26, 2019
Great service The service department is top notch. The service manager Neal went above and beyond to take care of my new truck. Had a scratch in the side door that The service department is top notch. The service manager Neal went above and beyond to take care of my new truck. Had a scratch in the side door that he buffed out personally. Great customer service. Everyone there is very friendly. More
by Rick W
Verified CustomerEmployees Worked With
Neal
March 25, 2019
Great service Always professional, quick and if there there's an issue, or recall you don't know about, they will fix saving one time and money. Always professional, quick and if there there's an issue, or recall you don't know about, they will fix saving one time and money. More
by MERLEWIND
Employees Worked With
Kyle Oberdorf & Sergey
March 25, 2019
My 2010 Chevy Traverse Great customer service and I really liked i got to visit the break/ waiting room where i drank free hot chocolate. Also loved the chocolate chip coo Great customer service and I really liked i got to visit the break/ waiting room where i drank free hot chocolate. Also loved the chocolate chip cookie i was offered More
by BMIBEAUTYSUPPLY
Employees Worked With
Tony Dorsey
March 18, 2019
Excellent Service is good always I’m happy to a part of Andrew chevlrolete family for over ten years or more with three generations buying from them Service is good always I’m happy to a part of Andrew chevlrolete family for over ten years or more with three generations buying from them More
by P.IVY
Employees Worked With
March 17, 2019
Lack of attentive customer focused service Everytime I come there I get no direction as to which service counter to go to. This time I stood in the garage waiting for someone to motion me to Everytime I come there I get no direction as to which service counter to go to. This time I stood in the garage waiting for someone to motion me to come over until I finally just approached the counter that had a sign on it for Oil changes. After my oil change was done, I had to ask for my car to be washed after my keys were brought to the cashier for me to pay for the service. The cashier was clueless if they were washing cars that day I had to ask her if she could find out after her response was simply "i don't know". She should have instead said "let me find out for you"; not I don't know. I then asked the person who brought my keys to the cashier and he basically responded the same way. I've been a loyal customer to the Andrew group for 20 years and the service department underwhelms me every time; most recently in the last 5 years. Customer care and courteous are areas that your staff need training in. No one appears to be in charge or seems to have the patience or time to be helpful. If you are looking for a high score on likelihood to recommend, much work is needed in your service department. You have the customer focus in sales. I choose to have my vehicle serviced at Andrew so that you have record of everything when I see the need to upgrade. I also go out of my way passing many other dealerships hoping that one day Andrew Chevrolet service department will wow me for once. I don't get the welcoming feeling I use to get many years ago. I don't know what is happening but something needs to change or I will have to take my business elsewhere. More
by tcfabian_rn
Employees Worked With
Sergi is the one who approached my car when I pulled into the garage otherwise no one else name that I caught.
March 14, 2019
Excellent Service I am always treated with respect. Good and responsible advice. Mr. Krumarchuk always gives me good advice and treats me with respect. I can safely tr I am always treated with respect. Good and responsible advice. Mr. Krumarchuk always gives me good advice and treats me with respect. I can safely trust the information I get is fair and reasonable. More
by MAURORLESS
Employees Worked With
Sergey Krumarchuk
March 14, 2019
Very pleasant Good management team that helped in solving my complaint rapidly and with good customer service. I would recommend this service center to others that Good management team that helped in solving my complaint rapidly and with good customer service. I would recommend this service center to others that I know. More
by MIKA24LOVES
Employees Worked With
Neal, Tyrone, and Derrick
March 13, 2019
trailer Break moved from 2010 Traverse to 2019 Traverse I purchased a new 2019 Traverse with Towing and needed to move the electronic brake control from my 2010 traverse. They did it efficiently and took t I purchased a new 2019 Traverse with Towing and needed to move the electronic brake control from my 2010 traverse. They did it efficiently and took the time to locate it in a easy access but out of the was location. 5 stars for using there head and taking the time to do it right instead of easy. More
by JSSUSSEX
Employees Worked With
March 12, 2019
Oil change, no car wash I came in for an oil change and I was able to get right in and out fairly quickly which was a plus, however I didn’t receive a car wash with my servic I came in for an oil change and I was able to get right in and out fairly quickly which was a plus, however I didn’t receive a car wash with my service. The weather was nice, not sure why it was not done. More
by ZINACLEMMONS
Employees Worked With
Not sure
March 08, 2019
Great service department Over the past ten years that I have been coming to the service department as well as the sales at Andrew's dealership I have the meet some of the most Over the past ten years that I have been coming to the service department as well as the sales at Andrew's dealership I have the meet some of the most pleasant staff More
by DEANSART53
