Anderson of Abingdon - Service Center

A simple oil change took almost 2 hrs from the time I arrived. It also went up from $63.00 with Boyle to $102.00 with Anderson. I have been coming to this dealership for over 20 years, but it may be time arrived. It also went up from $63.00 with Boyle to $102.00 with Anderson. I have been coming to this dealership for over 20 years, but it may be time to move on. More

Communication was good. Recall part arrived on time.Cashier and Parts Manager very pleasant. Thanks. Recall part arrived on time.Cashier and Parts Manager very pleasant. Thanks. More

A very nice and will keep up deal ship, With very nice works that are happy to help out or to find someone to help me. Thank you Erin O’keefe for taking care of me and my truck. works that are happy to help out or to find someone to help me. Thank you Erin O’keefe for taking care of me and my truck. More

Was having a problem with my truck,dropped it off to get diagnosed and the problem was actually part of a dealer recall and was promptly repaired at no charge.I was surprised because of the recall but very diagnosed and the problem was actually part of a dealer recall and was promptly repaired at no charge.I was surprised because of the recall but very grateful for the prompt and and honest service. More

My appointment was at 8am for oil change, tire rotation, a recommended 45k service point check, and a child safety latch recall. I was told that I really shouldn't have service until 50k and that I could le a recommended 45k service point check, and a child safety latch recall. I was told that I really shouldn't have service until 50k and that I could leave my car. I said I would leave it for a short time because I had to go pick my son up, I was told I would be called when it was done. I then was called before 1pm and told the wiper was being installed right then and I could pick up. I showed up at 1:45 before closing at 2. When I arrived, Brenda was snippy with me saying she didn’t know who I was and she had to leave for a contractor at her house and no one gave her my key or paperwork even though my car was in the lot and done. I sat there for 30 minutes waiting. I finally got a call that I could pay if I wasn't there to pick up, I said I had been there for 30 minutes already, and still no one brought my key up so I could leave. I walked to the service area and asked to be checked out with my GMC points applied. A service person then yelled at Dana from the side door about closing out tickets and there was a lot of tension between them throughout the entire process. I am not sure why it took so long for my 8am appt to be completed for oil change and tire rotation since nothing else was done. I am not sure why I had to wait so long to check out. I am not sure why people were feeling tense that day but my customer experience was poor to say the least. I am disappointed because I have not experienced this previously and have always used this dealership for service for my vehicle in the past. I can't say I will return. More

Had a great experience from sales to service. Everyone is very friendly, and you know they are going to take care of you. Everyone is very friendly, and you know they are going to take care of you. More

Good service, Appreciate friendly greeting, good facilities, clean restrooms good fast service good repair service, facilities, clean restrooms good fast service good repair service, More

Love that u r carrying on the Boyle loyal excellence. Would love to see coupons on your system at checkout. Would love to see coupons on your system at checkout. More

I found the service people I dealt with to be very responsive to my concerns responsive to my concerns More

The body shop did an excellent job fixing my 2016 gmc terrain. Great job guys terrain. Great job guys More