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234 Reviews of Anderson of Abingdon - Service Center
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November 23, 2024
Dana answered the phone when we called with a dead battery, after leaving the Kaufman center, she encouraged us to bring our GMC in if needed. After AAA came, we drive to dealership. Erin quickl battery, after leaving the Kaufman center, she encouraged us to bring our GMC in if needed. After AAA came, we drive to dealership. Erin quickly started working on replacing the battery.. (she could see my husband wasn’t well)… came back next day, after hearing a fan sound :it was the thermostat. And then Erin found a replacement part. Left my Acadia at Anderson and Erin kept me informed when it would be ready and she also checked my gear shift malfunction.(she remembered I had asked about this with an oil change. Our Acadia is 6 yrs old & this was only repairs we needed. With each issue , Erin was so considerate and served us with a smile & reassurance. We are thanking our Lord for such a dependable caring team.. and pray His blessings for all. We have brought all our auto’s to Boyle since year 2000, and they treat us like family More
by Darlene
Verified Customer
November 23, 2024
Excellent service! Had my car ready by closing as promised! Gave me a ride home after drop off! Had my car ready by closing as promised! Gave me a ride home after drop off! More
by BETHYCONKLIN57
Employees Worked With
November 23, 2024
Absolutely love these folks! Been a customer for years working with Mike Duray for all our vehicles and the service department is great! They have always had our best inter Been a customer for years working with Mike Duray for all our vehicles and the service department is great! They have always had our best interest when it comes to our vehicles and that is truly appreciated! Thank you all and Happy Holidays! More
by SANDYK5
November 22, 2024
The work was completed on time and they were professional. They called when the job was completed professional. They called when the job was completed More
by belairborg
Employees Worked With
November 20, 2024
I had my vehicle towed into Anderson on Tuesday, November 12. My vehicle would not start. Upon their diagnosis I was told by Dana that my vehicle timing chain and engine was done and my valves were bent and 12. My vehicle would not start. Upon their diagnosis I was told by Dana that my vehicle timing chain and engine was done and my valves were bent and it couldn’t be repaired and that I needed an engine. Later on I received an estimate of $10,000 to receive an engine and also offered me $500 for my vehicle, which I felt very insulted by. I was told pretty much that the vehicle was 10 years old and high mileage that it was really no hope. Before this incident happed I have been told before by this establishment that it was for sure my timing chain some time ago but to just keep up with my oil changes and I should not have any problems.. after paying $174 for a diagnostic I then had my vehicle towed to an automotive repair shop who explained to me the vehicle did need a timing chain and that NONE of the valves were bent. I purchased my vehicle from this location when it was Boyle, and have been getting my vehicle serviced here since I purchased it , then Anderson took over and I have had NOTHING but problems, I’m very dissatisfied with my experience this go round with Anderson and will not be using this business again nor will I ever recommend them to anyone I like or love. I feel as if they were going to take me for a ride and they definitely are not practicing honest service. I will never patronize this business again. More
by SHIWANAEVANS
Employees Worked With
November 20, 2024
The service department was prompt. I dropped my car off at 7:30 AM and gave a run down of the issue with my Cadillac XT5. They got back to me quickly with an answer and the worked was I dropped my car off at 7:30 AM and gave a run down of the issue with my Cadillac XT5. They got back to me quickly with an answer and the worked was done promptly. More
by THEHANDS5
November 18, 2024
My oil change and tire rotation were done in a timely manner. Mr. Wojcik was very nice and professional. manner. Mr. Wojcik was very nice and professional. More
by LBJOHNSON_66
Employees Worked With
November 17, 2024
Vechicle has been services=d at dealership since purchased new and work with Jeremy Linville and the other service desk people for years. Good people and respect their opinions! We are on a first na purchased new and work with Jeremy Linville and the other service desk people for years. Good people and respect their opinions! We are on a first name basis. More
by DARKHORSE251
November 17, 2024
The work was done quickly as I was waiting for my car. It was a good experience. It was a good experience. More
by BLBARSTOW
Employees Worked With
