Anderson of Abingdon

I had my vehicle towed into Anderson on Tuesday, November 12. My vehicle would not start. Upon their diagnosis I was told by Dana that my vehicle timing chain and engine was done and my valves were bent and 12. My vehicle would not start. Upon their diagnosis I was told by Dana that my vehicle timing chain and engine was done and my valves were bent and it couldn’t be repaired and that I needed an engine. Later on I received an estimate of $10,000 to receive an engine and also offered me $500 for my vehicle, which I felt very insulted by. I was told pretty much that the vehicle was 10 years old and high mileage that it was really no hope. Before this incident happed I have been told before by this establishment that it was for sure my timing chain some time ago but to just keep up with my oil changes and I should not have any problems.. after paying $174 for a diagnostic I then had my vehicle towed to an automotive repair shop who explained to me the vehicle did need a timing chain and that NONE of the valves were bent. I purchased my vehicle from this location when it was Boyle, and have been getting my vehicle serviced here since I purchased it , then Anderson took over and I have had NOTHING but problems, I’m very dissatisfied with my experience this go round with Anderson and will not be using this business again nor will I ever recommend them to anyone I like or love. I feel as if they were going to take me for a ride and they definitely are not practicing honest service. I will never patronize this business again. More

The service department was prompt. I dropped my car off at 7:30 AM and gave a run down of the issue with my Cadillac XT5. They got back to me quickly with an answer and the worked was I dropped my car off at 7:30 AM and gave a run down of the issue with my Cadillac XT5. They got back to me quickly with an answer and the worked was done promptly. More

My oil change and tire rotation were done in a timely manner. Mr. Wojcik was very nice and professional. manner. Mr. Wojcik was very nice and professional. More

Vechicle has been services=d at dealership since purchased new and work with Jeremy Linville and the other service desk people for years. Good people and respect their opinions! We are on a first na purchased new and work with Jeremy Linville and the other service desk people for years. Good people and respect their opinions! We are on a first name basis. More

Brandon was able to secure the vehicle I was looking for. I have dealt with Bill Taylor my salesman in the past (Boyle Buick GMC) and he is very customer friendly, knowledgeable on the GMC products. Works I have dealt with Bill Taylor my salesman in the past (Boyle Buick GMC) and he is very customer friendly, knowledgeable on the GMC products. Works hard to get you into the vehicle you want to purchase. More

The work was done quickly as I was waiting for my car. It was a good experience. It was a good experience. More

A simple oil change took almost 2 hrs from the time I arrived. It also went up from $63.00 with Boyle to $102.00 with Anderson. I have been coming to this dealership for over 20 years, but it may be time arrived. It also went up from $63.00 with Boyle to $102.00 with Anderson. I have been coming to this dealership for over 20 years, but it may be time to move on. More

Communication was good. Recall part arrived on time.Cashier and Parts Manager very pleasant. Thanks. Recall part arrived on time.Cashier and Parts Manager very pleasant. Thanks. More

A very nice and will keep up deal ship, With very nice works that are happy to help out or to find someone to help me. Thank you Erin O’keefe for taking care of me and my truck. works that are happy to help out or to find someone to help me. Thank you Erin O’keefe for taking care of me and my truck. More