Anderson Toyota Lexus - Service Center

1st Maintenance Brad listened and coordinated expectations and service. He explained what would be done and resolved a question to my satisfaction. Everything was com Brad listened and coordinated expectations and service. He explained what would be done and resolved a question to my satisfaction. Everything was completed in a reasonable time. Thank you for excellent customer service. More

Awesome Brad kahle and the Anderson Toyota service team was able to help me with my Toyota Tacoma something that Brian Bemis auto service never did thank you Brad kahle and the Anderson Toyota service team was able to help me with my Toyota Tacoma something that Brian Bemis auto service never did thank you very much Brad More

Highly recommend I went for a routine service and also for the airbag recall. I received a nice loaner car and my car was taken care of quickly. Best of all, my car wa I went for a routine service and also for the airbag recall. I received a nice loaner car and my car was taken care of quickly. Best of all, my car was low on gas and they filled the tank which was extremely appreciated. More

Did not know how to fix my car Less than a month ago brought my Toyota Prius in. Cause of the kind of car thought they would be better. May be know more about it. Would not start. Less than a month ago brought my Toyota Prius in. Cause of the kind of car thought they would be better. May be know more about it. Would not start. Told them please look at it and call to let us know what's wrong. Few days go by. Nothing. Had to call them. We don't know what's wrong were told. Give us a few more days. Checking parts against another prius. Waited and waited. Had to call again. We still don't know. Might be a computer problem. If so very expensive. Asked how much longer. Kept telling me and reminding that there mechanics are spending many hours on my car and he makes 125.00 an hour. What does his wage have to do with it???? No reason to tell me that. Another day goes by then I'm told Toyota will need to be called for an inquiry over the phone or another mehanic from there will have to come in. They can't find the problem. That's never happened before I'm told. Really??? Now it's been almost two weeks. I tell them I'm taking my car. Now they want to charge me $1,000 for not fixing it. Are you serious??? They were told you told me nothing. Not to do any work till we know what's wrong. Couldn't do that. Your so busy telling us how much you make and you couldn't fix it. They backed down. Settled on 125.00. Still angry. No car. Didn't know what to do. Asked the place where we bought the car .Was sent to Dave's Auto Clinic on 11 th St. whom they use for there mechanic. Less than a week it was fixed. Was the main battery. We paid what Toyota Dealership wanted to charge us for not fixing the problem in the two weeks they had it. Just don't understand. My opinion. Your way overpaid if you couldnt figure out a battery problem. Don't go there. Especially if you have a prius. Takes too long, no call back, and want to charge you a lot. Awful experience for me. Very angry and disappointed. Glad though now my car is fixed finally. Took about a month but learned very much. More

Fixing a ventilation problem that I couldn't fix! I did not know Jeff at all when I took my 2002 Buick LeSabre in for a ventilation problem but I left that day feeling like we were old friends. He ca I did not know Jeff at all when I took my 2002 Buick LeSabre in for a ventilation problem but I left that day feeling like we were old friends. He called me a couple of times during the day to give me updates on fixing the problem. The price was very reasonable for the work performed and it was a one-day service from start to finish. I was very pleased that I took the car back to Anderson's (where it was purchased) to have the work done. I will definitely return if further service is needed or when I purchase another vehicle. Thanks again Jeff for helping me and for spending the time that you did with me after the repair and the paperwork were completed. The car is blowing ice-cold air and from all of the right places. Good luck with your sailing class! More

Always the best! The service and sales at Anderson Toyota are the best in town. I have never had an issue that did not get solved to my satisfaction. The sales and s The service and sales at Anderson Toyota are the best in town. I have never had an issue that did not get solved to my satisfaction. The sales and service always treat me like I am their #1 customer. More

Always leaves happy People always ask why I come to the actual dealership due to thinking it costs too much well I feel like you get what you pay for and Eric ALWAYS make People always ask why I come to the actual dealership due to thinking it costs too much well I feel like you get what you pay for and Eric ALWAYS makes sure I leave completely satisfied along with the rest of the team! Thanks so much! More

Great service Eric Hoffman was above and beyond what alot of customer service people will do. He was courteous friendly paid close attention to my problem addresse Eric Hoffman was above and beyond what alot of customer service people will do. He was courteous friendly paid close attention to my problem addressed it professionally. He was also accurate with diagnosis repair and gave me complete confidence that all was handled and handled correctly. Thanks Lexus and Eric for your attention to all details. Oh yes by the way I was from Utah at the Rockford dealer and this is how they treat there customers. Thank you Eric, Jeff and Pam Schultz More

Courteous, efficient, good work Jeff is efficient. I usually get a loaner, which is equal to the my car. The service has always been done properly the first time. If I have a questio Jeff is efficient. I usually get a loaner, which is equal to the my car. The service has always been done properly the first time. If I have a question Jeff answers it to my satisfaction. More

Need Parking Sensors reset Following an accident that damaged both front and rear bumpers, I needed to have the parking sensors reset. Jeff Ahlquist was my Service Manager. Ev Following an accident that damaged both front and rear bumpers, I needed to have the parking sensors reset. Jeff Ahlquist was my Service Manager. Even though I was less than charitable in my initial phone contact with Jeff, he treated me with professionalism and kindness. I had experienced a bad couple of days in getting everything fixed, but the body shop where I had my work done did not have the capability to reset my sensors. So I was short and curt with Jeff when I called to make the appointment, but regretted my attitude once I calmed down. Jeff graciously accepted my apology for my rudeness, and made a friend at Lexus for me forever. Kudos to a professional in all respects. And the final grace was no charge! More