Anderson Toyota Lexus - Service Center

Service Department is always a positive experience My family owns three Toyota vehicles so I am there often for oil changes, etc. (most recently to patch a tire). I have always had a good experience w My family owns three Toyota vehicles so I am there often for oil changes, etc. (most recently to patch a tire). I have always had a good experience with the service department and would not hesitate to recommend them. More

Great Customer Service Jeff helped us get the pavement paint off our car n @ no charge!! He n the Service Guy were very nice. This dealership has excellent customer service! Jeff helped us get the pavement paint off our car n @ no charge!! He n the Service Guy were very nice. This dealership has excellent customer service!! That's why we continue to lease a Lexus!! Thank-you Jeff Ahlquist!! More

Prompt, Friendly, and Expert Service I came in unannounced in need of a repair and Jeff kindly and helpfully made sure my car was fixed and ready fast. Great value and comfortable lounge I came in unannounced in need of a repair and Jeff kindly and helpfully made sure my car was fixed and ready fast. Great value and comfortable lounge area are additional benefits. I realize that an appointment is generally needed and appreciated and so I was thankful when Lexus of Rockford provided top quality customer service on the spot. That's why this is where I bring my Lexus for maintenance and repairs. Thank you!!! More

Needed to find a quality Lexus dealer with working mechanics Eric, our service writer/manager, was a friendly professional who listened to our concerns. He made the whole experience of having our 450h's 30,000 Eric, our service writer/manager, was a friendly professional who listened to our concerns. He made the whole experience of having our 450h's 30,000 mile servicing quite pleasant. He had our vehicle ready as promised. Right before we were about to leave the dealership, my husband mentioned our strangely aligned gas cap cover. Shortly after I purchased my vehicle, I tried to get my "regular" dealership to adjust the outside gas cap cover, so that it would look like all of the other 450h vehicles in the dealership's new car parking lot! My "regular" dealership said that there's nothing that can be done with it, but Eric said he will check on this peculiarity. We are looking forward to Eric's being successful with his quest. Based on our experience today, it is VERY possible that we'll be returning to Lexus of Rockford for future service!. More

Went above and beyond my expectations I had an issue that needed adjustment pertaining to the vented seats. Jeff Ahlquist and Grant, one of the service technicians, worked together to ma I had an issue that needed adjustment pertaining to the vented seats. Jeff Ahlquist and Grant, one of the service technicians, worked together to make sure no stone was left unturned to maximize performance. Grant did some "thinking outside the box" to create a fix that seems quite effective. They were both very nice and resolved my issue. Thank you! More

Good Service and Hospitality Eric Hoffman, Service Advisor, was very friendly, helpful, and informative. Our Lexus received the 50,000 mile service. Personnel made sure we rece Eric Hoffman, Service Advisor, was very friendly, helpful, and informative. Our Lexus received the 50,000 mile service. Personnel made sure we received lowest discount available. We definitely will have our car service done at this location again More

Service Department Rocks Had a leaking tire on my Toyota Venza and service Rep Ben Thor got my vehicle in promptly and showed appreciation for my business ....Repair was comp Had a leaking tire on my Toyota Venza and service Rep Ben Thor got my vehicle in promptly and showed appreciation for my business ....Repair was completed even faster than I expected and customer wait area is very nice....Ben reviewed my service records and told me what services would be due soon and thanked me again as I left....A experience I would rate as a 10..... More

Makes you feel like a VIP! The best service team in Rockford, hands down. Tony is my point man when I visit. I appreciate his efforts and he never lets me down. You cant fake The best service team in Rockford, hands down. Tony is my point man when I visit. I appreciate his efforts and he never lets me down. You cant fake good customer service for long...genuine care shines through. Anderson Toyota / Lexus Sales staff benefit a great deal from return customers...the Service Team plays a major role in this. Tony is a class act. More

Auto Service Brad Kahle was very thorough in answering my questions & understanding my needs. The service department is always friendly. I highly recommend Brad Brad Kahle was very thorough in answering my questions & understanding my needs. The service department is always friendly. I highly recommend Brad Kahle for your service needs. More

Always Amazing!! From the moment i pull into the service lane i am greeted with a smile, I feel i am truly made to feel like family when i am there. Eric greeted me, h From the moment i pull into the service lane i am greeted with a smile, I feel i am truly made to feel like family when i am there. Eric greeted me, has before, and always emphasizes "make yourself at home!!", the service was done quickly, no nonsense, straight to the point! Always a good deal, always QUALITY WORK, and most important of all, GREAT ATTITUDES! those service guys are as friendly as anyone iv known! More