Anderson Toyota Lexus - Service Center

Service worthy of the Lexus name We have been service customers of Anderson Lexus in Rockford for 10 years and 165,000 miles. During that time we've worked with Jeff and Tim and have We have been service customers of Anderson Lexus in Rockford for 10 years and 165,000 miles. During that time we've worked with Jeff and Tim and have appreciated their professionalism, friendliness, attention to detail and overall helpfulness! I would buy another Lexus just because of the great support their service department provides. More

Service Expierence I was recently in to drop my car off for service and interacted with Jerry. I have to say he was the one person within the service department who I i I was recently in to drop my car off for service and interacted with Jerry. I have to say he was the one person within the service department who I interacted with that really made my experience a positive one. He was incredibly kind and went above and beyond in helping me transition from my car to a loaner vehicle. I had my infant daughter with me at the time and he made it a point to ask about her like he genuinely cared. You can tell his job means a lot to him and he takes pride in making sure the customer experience is a good one. More

Excellent Minor problem with a broken bolt from the license plate holder. Removed the old broken bolt and replaced with new bolts guaranteed for 10 years not to Minor problem with a broken bolt from the license plate holder. Removed the old broken bolt and replaced with new bolts guaranteed for 10 years not to need servicing. Keep it up, More

Quick friendly service On 4-27-18 made appointment to have my crooked fog light insert looked at. Tfhey removed and refitted the insert in 5 minutes and it looks great. V On 4-27-18 made appointment to have my crooked fog light insert looked at. Tfhey removed and refitted the insert in 5 minutes and it looks great. Very quick and polite. On 5-1-18 while visiting my bank, my window seal pulled out of position. Without an appointment, Randy had a tech fix and lube the seal in about 5 minutes. Very quick and polite. Thank you. More

Extreme customer service The Service Advisers provide exceptional customer experience each time I visit. Each adviser make you feel as though you are the only customer on thei The Service Advisers provide exceptional customer experience each time I visit. Each adviser make you feel as though you are the only customer on their mind and is fair & honest, just what you want at car service appointments. More

Best Experience Yet I don't need a new car because the service is so outstanding, but when I do, I will return to Lexus of Rockford. Outstanding all the way around! I don't need a new car because the service is so outstanding, but when I do, I will return to Lexus of Rockford. Outstanding all the way around! More

A seamless experience! Robert Noakes, greeted me as soon as I pulled in the door. With a kindhearted smile and kind spirit. I explained i would like to have a recall perform Robert Noakes, greeted me as soon as I pulled in the door. With a kindhearted smile and kind spirit. I explained i would like to have a recall performed on a defective air bag on my 2009 Toyota Corolla S. He stated he unfortunately will have to order the needed parts for the repair. I was completely okay with that. The fact I didn't even have to leave my car. I was greeted with such stealar service really impressed me! They have my business for life. Very professional service organization. More

Needed help as an out of town visitor and they did just that This dealership took me in with no appointment and checked out my car thoroughly with very friendly service! Thank you! My car was taken in without This dealership took me in with no appointment and checked out my car thoroughly with very friendly service! Thank you! My car was taken in without an appointment as I had trouble on the road! Great piece of mind driving home after the service department took a look! More

Recent repair of my 1996 Lexus L400 Recently I purchased a 1996 Lexus L 400 from Anderson Lexus of Rockford. I bought it with no warranty due to its age. When I was washing it after a Recently I purchased a 1996 Lexus L 400 from Anderson Lexus of Rockford. I bought it with no warranty due to its age. When I was washing it after a few days of purchase, I noticed that the right front tire had a bulge in it. I took the car back to Lexus and spoke with Jeff Ahlquist about the problem. He arranged for me to receive a new tire at no cost to me and the repair was completed within just a few days as they ordered a new tire to match all of my other three tires. Jeff had helped me previously on a Buick that I purchased from Anderson Toyota and I returned to him for assistance as he was so helpful when I had a ventilation problem with that car. I can't say enough good about Jeff--he gets a 5-star rating from me! More

very Knowledgeable and understandable Greg took the time to explain everything and gave all the options. Greg explained all future services I may need. Thanks again Greg for your help. Greg took the time to explain everything and gave all the options. Greg explained all future services I may need. Thanks again Greg for your help. More