Anderson Toyota Lexus - Service Center

My new vehicle was due for it's first maintenance service at 5,000 miles. I made an appointment online for a specific time and got there about 10 minutes early. When I got there I asked Mr. Dundas service at 5,000 miles. I made an appointment online for a specific time and got there about 10 minutes early. When I got there I asked Mr. Dundas about how long it would take and he told me it would be 35-40 minutes. He knew I was waiting in the lobby, and I never left the waiting area--I got up from my seat one time to get a cup of coffee. An hour and twenty minutes later I went and asked when my car would be ready and he said he was "just finishing up the paperwork." Five to ten minutes later they were done, and I was a half hour late for work. Why it took twice as long to do simple maintenance is beyond me--it didn't even require an oil change! They certainly don't seem to value their customers' time, and I don't know why they bother to take appointments if it takes them an hour and a half to basically top off fluids. If they were backed up when I got there at 7:20 in the morning (which I'm sure they weren't), Mr. Dundas certainly should have been aware of that and informed me of the extended wait time up front; I could then have re-scheduled. Based on this experience I wouldn't recommend them. However, since free oil changes come with the new vehicle, I'll give them another try before I just take it to a quick oil change place. I don't like wasting my time. More

Friendly, efficient, polite service not just from Ryan but from everyone we came in contact with. The service area is immaculate with customer amenities that are much appreciated. but from everyone we came in contact with. The service area is immaculate with customer amenities that are much appreciated. More

I originally went to the service department for a brake inspection since my brake light had come on and stayed on. Honestly, I think the service department did a thorough inspection of my whole car. I own inspection since my brake light had come on and stayed on. Honestly, I think the service department did a thorough inspection of my whole car. I own an older model of Toyota, so I expect them to find issues. They gave me a list of what I needed to address in an order of importance. Plus they were able to fix my brakes after the inspection. I had done some research on the internet and Anderson is right in line with pricing. Jarron was easy to chat with, explained what caused my brake light to stay on, and he also applied all the coupons he could before bringing me the invoice. I have dealt with Anderson before and have never been disappointed. I trust their inspections, recommendations, and work. More

Mark is helpful and informative when I have questions. He takes time to explain what is going on with my vehicle, and why or why not a given condition may be a problem. His recommendations are reasoned and u takes time to explain what is going on with my vehicle, and why or why not a given condition may be a problem. His recommendations are reasoned and understandable. When I drive away, I'm always confident my car is safe and reliable. More

Took car in for oil change, after 1 1/2 hrs asked what was taking so long, service rep couldn't find car, after questioning other rep, found car. I t seems that appointments don't mean a thing. Since the was taking so long, service rep couldn't find car, after questioning other rep, found car. I t seems that appointments don't mean a thing. Since the dealer moved off E. State ST, the service dept has gone down hill. They don't seem to care about customers, or, the time it takes them to do any simple work. Service reps act like they don't care about customers. After doing business with them for over 10 years, I will no longer go to this dealership, and, would tell others to avoid them. If I was in the market for a new car, I would find some other dealer to go to, even if I had to go out of town to get there. They are no longer the dealership they used to be. More

I was returning from vacation in Wisconsin to my home in Virginia Beach when the dreaded "check engine" light came on when I was still in WI. Closest Toyota dealership did not have a tech who could diagnos Virginia Beach when the dreaded "check engine" light came on when I was still in WI. Closest Toyota dealership did not have a tech who could diagnose and fix whatever the problem was. They did however call Anderson Toyota to ensure they could take care of whatever was wrong. Great referral - Anderson not only took me right in but they diagnosed the problem quickly and said they had the part and could make the repair. Within two hours, I was back on the road and had no further problems on the entire trip. My experience with Anderson Toyota was top notch and hats off to Wesley J. Dundas who was my service adviser. My experience with this dealership couldn't have been any better. I would highly recommend this dealership for any service issue and will certainly keep them in mind on future trips between WI and VA (I make about three each year). More

The sales and service areas were extremely clean. Immediately met by a service representative in clean Toyota front desk attire. The waiting area was clean and comfortable, with a well stocked assso Immediately met by a service representative in clean Toyota front desk attire. The waiting area was clean and comfortable, with a well stocked asssortment of cookies and coffee. Seating was comfortabe. Friendly sales person took a moment to say hello, and give me his card. More

The service department is always outstanding. Jeff and Rob are extremely helpful. The service area is always clean. Recall notices have been automatically resolved without my intervention. Rob are extremely helpful. The service area is always clean. Recall notices have been automatically resolved without my intervention. More