Anderson Toyota Lexus - Service Center

Maintenance Schedule This is a wonderful dealership, Anderson Toyota and Lexus of Rockford. Brock Correa was my service advisor ...very polite and very professional, expl This is a wonderful dealership, Anderson Toyota and Lexus of Rockford. Brock Correa was my service advisor ...very polite and very professional, explaining everything that needed to be done. Thank-you for the coffee and cookies for a delightful wait. On my way home I used my free car wash ...a nice plus. More

TOP RATED SERVICE.. Recently had service work at perryville location...Eric Hoffman did a great job taking care of my service appointment...Mechanics completed task quick Recently had service work at perryville location...Eric Hoffman did a great job taking care of my service appointment...Mechanics completed task quickly and were really nice...5 star experience...Thank You... More

Pretty experience Even though it took awhile to get my car done, I had a good service , helpful service rep , and my car got done at a timely fashion when I wanted to l Even though it took awhile to get my car done, I had a good service , helpful service rep , and my car got done at a timely fashion when I wanted to leave More

Dealer was very accommodating with my repair issue I was given misinformation re the repair of my tire and Service Advisor, Brock Correa was very helpful in solving the problems the misinformation crea I was given misinformation re the repair of my tire and Service Advisor, Brock Correa was very helpful in solving the problems the misinformation created. More

Scheduled Maintenance check Dan Steele was very polite, He explained everything on my maintenance paper. The environment is very comfortable and clean.The wait time was less th Dan Steele was very polite, He explained everything on my maintenance paper. The environment is very comfortable and clean.The wait time was less than 30 mins. No complaints at all. More

recall fix Dan in service "ROCKS" my 04 Avalon had a factory recall that was taken care of fast and I appreciate that.......Dan in service "ROCKS" Dan in service "ROCKS" my 04 Avalon had a factory recall that was taken care of fast and I appreciate that.......Dan in service "ROCKS" More

Brock in Service Brock is a professional young man with a friendly smile who always goes out of his way to make sure my car maintenance needs are met. I can tell he li Brock is a professional young man with a friendly smile who always goes out of his way to make sure my car maintenance needs are met. I can tell he likes his job. It's nice to have the same person assist me when I come in. He represents Toyota in a proud way. More

Battery Check Our car would not start yesterday, and we took it to the dealer to be checked. They did it quickly, and at no charge! Thank you Brock Correa. We also Our car would not start yesterday, and we took it to the dealer to be checked. They did it quickly, and at no charge! Thank you Brock Correa. We also had our Sienna's serviced in March, an were informed we needed tires for one of them, but we could wait to have them replaced in April, during their tire promotion, very nice of them, Great waiting area, for my handicapped husband. More

Good Service These guys know this car. They helpe me with the information I needed and also they performed the service quickly while I sat in comfort in their wai These guys know this car. They helpe me with the information I needed and also they performed the service quickly while I sat in comfort in their waiting area. I was getting a new 12V battery for the Prius. I had the old battery for 8 1/2 years and it was still working. But there have been almost zero problems with this car since I got it so I thought the length of time I had the battery was not unusual. It always did the job so I wasn't concerned about it. I decided to replace it because of the age. I asked Dan S. to ask the mechanic to check that battery because I wanted to know just how much life it might have had left. It turns out it only had a 50% charge which was enough to work but, of course, it could have failed. I will know for next time to change the battery a little earlier. But Dan was very patient with my questions and he was helpful. Two days later I went back because I had lost something that was in the car. I thought perhaps the mechanic might have found it. He didn't but I was happy Dan was willing to go back right away to ask him. Turns out my wife took the items out and didn't mention it. Still, I appreciated how Dan helped me without hesitation. He seems like a concerned person. That's good in a service job like his. More

Great service experience! I went in for an oil change, but asked if they knew why my automatic headlights were not shutting off. They not only found the problem, but fixed it a I went in for an oil change, but asked if they knew why my automatic headlights were not shutting off. They not only found the problem, but fixed it at a very reasonable price. The service representative was exceptionally compassionate. He listened carefully and appeared to go the extra mile to make sure all my concerns were addressed. I would definitely ask for this person to be there next time I go in! My experience with him was far superior to other representatives who just seemed to be "doing their job". He took his time to talk with me and really seemed to care that I was happy when I left! When you're a woman visiting a car dealership, you don't always get the feeling that you're being treated as though you have any intelligence. This visit I was served with the utmost respect! Superb, Dan! More