Anderson Toyota Lexus - Service Center

20,000 mile service checkup I was in and out in a reasonable time. They estimated that it would take about an hour to complete the service. I was done in 45 minutes. I was in and out in a reasonable time. They estimated that it would take about an hour to complete the service. I was done in 45 minutes. More

Great Service I brought in a 2013 Rav4 for service and was greeted by Toney DiNunzio. The problem with the car was it would stutter at low speeds. He let me show t I brought in a 2013 Rav4 for service and was greeted by Toney DiNunzio. The problem with the car was it would stutter at low speeds. He let me show the mechanic what the problem was. Tony suggested I bring the car back some other time to troubleshoot the problem. I brought the car back and it was repaired and runs like new. Tony’s handling of the whole process was superb. More

Service call I have always received excellent, fairly priced service from these people. They are fast & efficient. They also will not try to charge you for somet I have always received excellent, fairly priced service from these people. They are fast & efficient. They also will not try to charge you for something which is not necessary. This last time I dealt with Dan Steele. More

Fast, friendly and helpful The staff at Lexus was very helpful and accommodating. My service was done quickly and efficiently. I have never had a bad experience taking my car in The staff at Lexus was very helpful and accommodating. My service was done quickly and efficiently. I have never had a bad experience taking my car in for service. More

Friendly and helpful When I leave the service department I have a great peace of mind that my car is working the way it should and I feel great when I go on long trips and When I leave the service department I have a great peace of mind that my car is working the way it should and I feel great when I go on long trips and don't have to worry...Thanks Jeff Ahlquist for all your help....I want to thank Brian also...Keep up the great work.. More

Poor car tepair I brought my car in for a transmission and coolant flush. Upon leaving the dealership I noticed that transmission shifting in an unusual manner, altho I brought my car in for a transmission and coolant flush. Upon leaving the dealership I noticed that transmission shifting in an unusual manner, although I am not the regular driver of the car, and did not say anything to my wife about it. The next day, after using the car, she asked me what I had done on the car, and explained. She said that the transmission was shifting differently than before the flush. With that information, I immediately called Anderson and they instructed me to bring it right in. I did that, and took the service advisor for a test ride, and he also noticed a shift issue. The service department then looked at the car, and later informed me that there was coolant in the transmission fluid. I was shocked, to say the least. The service department said that the radiator needed to be replaced, but no real explanation why the coolant got into the transmission fluid apart from a breakdown in the radiator. I was baffled and spoke with the service manager who listened to my concerns, and offered to take something off of the price. My frustration was due to the fact that when the original transmission/coolant flush was completed the car was returned to me as if the job was done correctly and inspected before I drove it away. Obviously it was not. I currently drive a Toyota Sienna with 261,000 miles on it with the original radiator following several transmission flushes with no issues. The Highlander that was serviced had 90,000 miles on it and should not have had the issue. As you can imagine, I feel that there was some service negligence that contributed to the breakdown, and will not return my car to Anderson Toyota for any further service. More

recall repair - great service When I brought my Tacoma in for a recall repair I expected it would take two visits. Working with Eric Hoffman, he was able to get it completed in on When I brought my Tacoma in for a recall repair I expected it would take two visits. Working with Eric Hoffman, he was able to get it completed in one day and provided me with a courtesy car while the repair was being done. Great Service Eric! More

Most excellent service I've purchased and serviced two Lexus cars at this dealership. I love my Lexus RX, but truthfully, when I was looking for a new car, I also liked Audi I've purchased and serviced two Lexus cars at this dealership. I love my Lexus RX, but truthfully, when I was looking for a new car, I also liked Audi and Mercedes. The tiebreaker - what made me buy a Lexus - was the excellence of the service department at Lexus of Rockford. Even with a luxury brand, a few cars are going to have serious problems. Many will have minor problems. All cars need regular maintenance. The dealer service department, therefore, is crucially important in the experience of car ownership. I bought a Lexus because of the superb reputation (online and word of mouth) of Lexus of Rockford's service department. They have never disappointed me. Each time I've undergone service, I've been able to promptly schedule it around my day. With a day's notice, they always have a loner Lexus available and ready to go. Checking in the car and getting a loner car before work takes all of five minutes. If I want to wait while my car is being serviced, there is a comfortable waiting area with beverages, light snacks, even a quiet area with free Wi-Fi. The service has always been done correctly the first time. Everything is well-explained, and the bill is itemized and easy to read. They can always answer whatever questions arise. Everyone at the dealership is friendly, courteous and approachable. I would never take my car anywhere else. More

Great Customer Service I came into the Anderson dealership today for my 10,000 mile service. Dan did a great job taking care of my appointment. He was very professional and I came into the Anderson dealership today for my 10,000 mile service. Dan did a great job taking care of my appointment. He was very professional and personable during my visit. The mechanics in the back took great care of my car and I did not have to wait long. Vince in detail also took time to touch up a scuff on my drivers side door, which I really appreciate. Everyone else at the dealership was friendly and helpful as well. I am very satisfied with my new car purchase I made back in 2015 and will continue to be a loyal customer to the Anderson dealership because they provide such great customer service. I will definitely be back for any future services needed on my car. I would highly recommend this dealership to anyone! More

Service expierence with Dan Steele Dan was so wonderful. He educated me on each part of my SUV & went over what was in the green zone & what to prepare for. Dan was so wonderful. He educated me on each part of my SUV & went over what was in the green zone & what to prepare for. More