Anderson Toyota Lexus - Service Center

Outstanding Service Experience Today! I came in to Toyota with my trunk that wouldn't open and the "open door" alarm that was ringing continuously. I didn't have an appointment, it was nea I came in to Toyota with my trunk that wouldn't open and the "open door" alarm that was ringing continuously. I didn't have an appointment, it was near the end of the day, and tomorrow is a holiday. I drove in the service department in hopes that someone could disarm it until I could later come in. Vincent Elias was able to open my trunk and found and removed a foreign object that was lodged in the latch. I was thrilled for the ringing to stop. I then asked if I could get a price for repairing my undercarriage that had recently come off. There were two other mechanics that looked at my under carriage.. They took my car and soon it was repaired. All this service with no appointment. It made my day. U can rest assured that I will repeat this story many times. Thank you, Toyota, for hiring such caring and thoughtful gentlemen, all three of them. I asked Vincent for his card and told him that I'd be writing a review, no prompting needed. I'm all about customer service in my line of work and enjoy seeing others who see the importance of it. More

Brad is the man Helped me get a $1200 service bill down to $960. Always gives practical advice and doesn't push Toyota parts when your in a money crunch. I don't re Helped me get a $1200 service bill down to $960. Always gives practical advice and doesn't push Toyota parts when your in a money crunch. I don't recommend most folks take a car to a dealership service considering the labor cost is usually really high, but Anderson Toyota's service team with thier exemplarly customer service is the exception to the rule. More

Service excellence Lexus of Rockford has serviced my Lexus RX for 13 years and 147,000 miles. The service and staff have been outstanding always meeting every issue eff Lexus of Rockford has serviced my Lexus RX for 13 years and 147,000 miles. The service and staff have been outstanding always meeting every issue efficiently and correctly. I expect to drive my RX for another 147,000 miles as long and Lexus of Rockford continues to offer their excellent service. More

Pleasure working with Brad Kahle Took my Toyota in for a major problem and it was handled very professional. I was kept informed throughout the progress and everything works after the Took my Toyota in for a major problem and it was handled very professional. I was kept informed throughout the progress and everything works after the repair with no complaints. Thanks for the great service Brad and Anderson Toyota. More

A pleasure in local service As long(ish) time customer, I've experienced Anderson's Service department as an out-of-the-area owner and as a local, new car buyer. Always professi As long(ish) time customer, I've experienced Anderson's Service department as an out-of-the-area owner and as a local, new car buyer. Always professional and thorough in their service department, I was happy to have Al Smith find my 11 year old truck's replacement. When Al Smith had to track down the new vehicle with my specs, he went beyond the move-whats-on-the-lot you see too commonly. More

We have always the best service from Brad & his crew Ty We went in for a quote for a flat tire and Brad K took care of us so quickly, I was impressed Mendez fam Ty! We went in for a quote for a flat tire and Brad K took care of us so quickly, I was impressed Mendez fam Ty! More

Service visit Excellent communication during the service visit. Comfortable surroundings. Access to snacks, water, coffee.. If I did not want to stay during the s Excellent communication during the service visit. Comfortable surroundings. Access to snacks, water, coffee.. If I did not want to stay during the service, an employee would drive me home. More

25,000 mi service Everyone was very pleasant, friendly, and answered my questions. The waiting room was very clean,stocked with coffee, soda, water, and muffins; TV an Everyone was very pleasant, friendly, and answered my questions. The waiting room was very clean,stocked with coffee, soda, water, and muffins; TV and reading material. More

Great Service! Lexus of Rockford provides great a fast service. Getting a loaner car while your car is being serviced is easy. They call you when your car is done Lexus of Rockford provides great a fast service. Getting a loaner car while your car is being serviced is easy. They call you when your car is done and if they find something else that may need attention. They are not pushy, sometimes I've had to postpone some service until the next service appointment but if it is not a major problem, they work with you. This is my 2nd Lexus RX-350 through this dealer, hoping to get my 3rd one through this dealer in the next year!! More

On Our Way To Wisconsin from Chicago Our Water Pump Broke We were desperate and called many Toyota dealerships. Anderson was the only one that would take us on short notice especially on a Saturday morning! We were desperate and called many Toyota dealerships. Anderson was the only one that would take us on short notice especially on a Saturday morning! Riley and Brad were very kind and helpful and made the process smooth. Brad was very clear about the problem and what was needed to fix it. Our Prius was fixed and we were on our way!! Crisis averted. Thank you!! More