Anderson Subaru

Good Dealership/Annoying Follow Up The people at the dealership are very polite and courteous and do a good job working on my Subaru. However, The follow up is very annoying. I don't The people at the dealership are very polite and courteous and do a good job working on my Subaru. However, The follow up is very annoying. I don't mind their email inquiries as to my level of satisfaction as I can choose to answer them or delete them but I strongly object to the phone calls. I am a veterinarian and do not carry my cell phone into my exam room as I consider that to be unprofessional. I keep it in my office so I can come out of the exam room and answer it when I hear it ring. This is a disruption of me performing my job and walking out on my clients. I try to answer all cell calls as I have a disabled child and each time the phone rings I am afraid that it is the school or doctor's office calling about my child. I think that all of this follow up is over-kill and I find it very annoying. More

Friendly, professional Took my 2015 Crosstrek in for its first oil change/ tire rotation at 6000 miles. I was greeted promptly by a friendly young lady whose name unfortunat Took my 2015 Crosstrek in for its first oil change/ tire rotation at 6000 miles. I was greeted promptly by a friendly young lady whose name unfortunately escapes me. She quickly inspected my car and showed me the waiting area. My car was finished in about 35 minutes while I enjoyed a cup of coffee. When my car was returned I noticed right away that it had been washed (nice touch). When I started the engine I also noticed that the low washer fluid warning light that had been on for a few days was off. I hadn't mentioned it, but they topped that off for me too!! I think that the extra care is what separates average service centers from exceptional ones. Thanks for being exceptional. More

Dimming mirror installed The service was prompt and courteous, however, my original part was not returned. I had a self-dimming mirror installed and expected to have the orig The service was prompt and courteous, however, my original part was not returned. I had a self-dimming mirror installed and expected to have the original mirror returned to me. More

Bluetooth radio problem I am very happy that Daniel Meister (Subaru technician) could resolve the poor bluetooth pairing (with intermittent loss of connection) on my Launch a I am very happy that Daniel Meister (Subaru technician) could resolve the poor bluetooth pairing (with intermittent loss of connection) on my Launch addition STI. Daniel remembered the service bulletin that referenced the problem and quickly replaced the defective radio. This was a intermittent problem that Daniel was able to recognize with just my description of the problem. I appreciate Maria Ceasar granting my request to personally discuss the bluetooth problems with a technician. Maria is dedicated answering customer questions and resolving their car problems. More

New car boughg My experience with Anderson Subaru was exceptional. Not your typical dealership environment. Very laid back and "cozy". They treat you like family and My experience with Anderson Subaru was exceptional. Not your typical dealership environment. Very laid back and "cozy". They treat you like family and go well beyond expectations. Paul and Evan were outstanding and had me in and out with a brand new car in less than an hour. More

15,000 Scheduled Service This dealership if great from beginning to end. The service waiting room is clean and comfortable and the service was thorough and quick. Thanks, This dealership if great from beginning to end. The service waiting room is clean and comfortable and the service was thorough and quick. Thanks, Anderson Subaru More

Consistently great service Every time I bring my Outback in to be serviced, I always leave very pleased. Ian is very professional and courteous. Last time I went, I was on a t Every time I bring my Outback in to be serviced, I always leave very pleased. Ian is very professional and courteous. Last time I went, I was on a time constraint. The service department worked on my car efficiently and I was able to make my kids' 10am violin lessons on time! More

AWESOME AS USUAL Our 2015 Forrester started leaking clear fresh water into the passenger side floor. It was coming from under the dash. I had seen this before in my T Our 2015 Forrester started leaking clear fresh water into the passenger side floor. It was coming from under the dash. I had seen this before in my Toyota, the evaporator drain was clogged. Maria in service took me right away and the service staff took care of the problem in less than an hour. The system is now working better than new. They went the extra mile to dry the carpet and wash the car. They never cease to amaze me. Billy Anderson has the best dealership I have ever been to. More

Questing Ray I received excellent service from the body shop. I spoke to the assistant service manager three time (once in person and twice by phone) without gett I received excellent service from the body shop. I spoke to the assistant service manager three time (once in person and twice by phone) without getting a suitable respond from the manager. I feel the manager doesn"t care if the customer is satisfied with his answer since it is relate through the assistant. I will have some service done there but not all. I think another area should be added to the above question "recommend this service center" like Undecided at this time More