Anderson Chrysler Dodge Jeep

what a joke!!! i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more thoroughly and found detailman's baseball cap in back window, oil monitor wasn't reset and the joke of all, rodent nest under the engine cover. you can see the chewed wires. fortunately they appear not to be chewed through. i texted pics and complaint to Amber and Danelle. no response. 1-day later got 1-response from Danelle as if nothing was wrong. she said never received my pics or complaint. apologized. insisted i bring the car back to get it checked out. Herman the service writer called to make the appointment. when i got there the service writer had no idea why i was there. no record of my appointment. car sat for 15 minutes. then they took it in service dept. 10 minutes later brought it back out. sat again for 15 minutes. then gave me the key and said all is good. service writer came running back out to get the detailman's baseball cap they forgot, again! it seems they were more worried about retrieving the cap then pleasing me. never saw or heard from anyone but the service writer. previously, when Danelle called me about bringing it back in, she stressed that she wanted me to bring it back to them(70 miles 1-way) so she could keep an eye on things. never saw Danelle or heard from her again. if i could have, i would have returned the car for a refund, but you sign a NO cooling off period clause. like i said, what a joke! very unhappy with my experience at anderson!!! More

A Bad Buying Experience We bought a used truck there and got home and put it in the garage and realized it was not what it appeared to be at the dealership. But I’m sure they We bought a used truck there and got home and put it in the garage and realized it was not what it appeared to be at the dealership. But I’m sure they knew that. So we called our salesman Mitchell and told him about it. He was very nice. In the meantime we looked at their website and saw a brand new truck that was “advertised” about $3K higher than what we just paid for the used one so we thought we would just trade the used truck back in and purchase the new one. We spoke with Mitchell about what we wanted to do and what truck we wanted and asked him to work up the numbers and he said he or his sales manager would get back to us with the numbers. Nathan Woodson called us back later and sent a breakdown of the cost of the purchase of the new truck and the trade in value of the used truck we had just purchased. We only drove the used truck home. The trade-in value they would apply towards the new truck was $3250.00 lower than what we had just purchased it for a couple days earlier. When I said that was not fair his reply was we are running a business and have to make money. On top of that the new truck that was priced on their website was not the numbers that were used in the new purchase agreement that was presented to us. Beware of their e-pricing as it is the old bait and switch game with Woodson and/or dealership. They also add a $1500.00 accessory fee for nitrogen in the tires which is not included in their e-pricing. Nathan was a very condescending jerk too. He wasn’t willing to deal with us at all. A dealership that doesn’t honor their internet pricing and the vehicles they sell certainly doesn’t care about their customers. We will never buy from them again and certainly will warn friends and family of how this dealership operates. More

CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple mon front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!! More