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Anderson Chrysler Dodge Jeep Ram

Rockford, IL

4.2
589 Reviews
Call Dealership (815) 229-2000
View Awards

5711 E State St

Rockford, IL

61108

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589 Reviews of Anderson Chrysler Dodge Jeep Ram

October 29, 2024

WARNING! Do not shop at an Anderson dealership or conduct business there. Go elsewhere for any vehicle that doesn’t deal with Anderson’s name. More

by frank lemointes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Williams, Michael Gardner
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Nov 01, 2024 -

Anderson Chrysler Dodge Jeep Ram responded

Frank, You've tagged both our general manager and a salesperson, neither recall your situation. Please reach out to Bob Williams and let him know how he can help. You can reach him at our Rockford store at 815-229-2000. We certainly don't want to see anyone unhappy and want to make sure that your concerns are addressed.

September 13, 2024

They very nice and helpful about helping me get a Durango that was within my budget and got me a good deal. More

by Brandon C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Durcholz
Report | Print
December 13, 2023

Al Gomez was very professional and was able to get me the vehicle and price I was looking for. Great service! Great experience! More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mccoy, Al Gomez
Report | Print
November 13, 2023

SERVICE DEPARTMENT FAILURE had my truck in 3 times for same issue and failed to make and repairs. 3 times.. I'm never gonna recommend or go here. They make promise and don't keep them. Scratched my new More

by Dan boomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of there service department
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June 06, 2023

They make you feel like your family immediately pleasant experience with Randy he took time to talk to you and give you the car fax More

by angeldziekanski64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Celaya
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April 18, 2023

Do not purchase a vehicle at Anderson dealers. There will be lawsuit for selling lemon vehicles More

by Chrisferraresi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Stahl, Bob Augustyn , Bob Williams, Chad Anderson
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Apr 18, 2023 -

Anderson Chrysler Dodge Jeep Ram responded

Chris, we've worked extensively to meet your requests and have addressed them all through either our goodwill or your extended service contract. Chad left you a voicemail on 4/5 and he's not heard back from you. Keep in mind we are talking about an 11 year old vehicle with over 109,000 miles on it that you purchased a year and a half ago.

Apr 19, 2023 -

Chrisferraresi responded

Unfortunately your wrong, vehicle was purchased with just rolling 100,000 miles. All was addressed with all major issues on vehicle. Truck was purchased in October 2021 and with our pandemic in place i could not get the vehicle in until mid January 2022. The vehicle then sat on Anderson lot until March 2023. I was thrown in a loaner i put 6000 miles on paid for a damaged window in my possession. Then thrown in a other loaner for another 5000 miles while my vehicle making payments on sat on your lot. The vehicle was told it was repaired with same issues repeatedly happening after told it was repaired. At date of purchase all issues were discussed and sold a warranty told to be coverd were nothing is covered per value of vehicle. I requested Chad Anderson to be contacted over a year ago several times. I received no response no communication from parties involved working on vehicle to months later. I was being told to hang in ther that the vehicle was to be swapped for what i paid for. I made several offers to part with loaner that was worth amount. I been lied to blown off paperwork falsified saying work was completed and now refused to complete issues. I purchased this vehicle with a sick wife with no kidneys traveling to three different states. I asked for a safe vehicle to provide her safe transportation for her traveling and transplant. I was sold a lemon vehicle with blown transfer case, transmission un repaired, two blown header gaskets, two rack and pinions replaced, blown water pump , thermostat stuck , three types of coolant in engine, bad tension pulley, bad idler pulley, serpentine belt, remote start not engaging, trailer brake light stuck on 4 wheel alignment still pulling, steering issues hitting bumps at high apeeds pulling into next lane. The answer from management was to refinance a new vehicle!! This was horrible service stealing hard earned working peoples money then placing them into unsafe vehicles. All i addressed is whats fair and could not get that. All is documented via email of the entire procedure asking for Chad's help if he knew whats been going on with this vehicle for over a year and currently.

Apr 19, 2023 -

Chrisferraresi responded

I can assure the attorney general will be notified as well as BBB.

December 29, 2022

Mike was helpful and transparent throughout the process. He kept in contact with me throughout the build as well. Highly recommended. More

by JC
Recommend Dealer
Yes
Employees Worked With
Keith McCoy, Michael Gardner
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December 05, 2022

We were very happy with Mike's expertise in all questions we had in choosing our new Jeep. He made purchasing a new vehicle fun instead of the drudgery of a high-pressure salesmen of the past. Keith was v More

by DOODLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mccoy, Michael Gardner
Report | Print
November 19, 2022

Gotta give a huge THANK YOU to Keith McCoy and the team at Anderson Chrysler Dodge Jeep Ram! Ya'll made it possible for us and we are so appreciative! We highly recommend Anderson and will definitely be co More

by Mariah P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Williams, Keith Mccoy, Brian Johnson
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November 16, 2022

Love working with this dealer ship, love the salesman I work with, Albert Gomez. I will return More

by Jennifer.fragoso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mccoy, Al Gomez
Report | Print
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