Anderson Buick GMC of Hunt Valley - Service Center

Charge a lot but nothing done Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually too Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone. More

Poor customer service in the Service department I scheduled my car for service over a week ago! I couldn't wait to have the AC fixed. I tried to get an earlier appointment, but was told Friday at 1 I scheduled my car for service over a week ago! I couldn't wait to have the AC fixed. I tried to get an earlier appointment, but was told Friday at 10am was the earliest. I brought my enclave into the service dept for my scheduled appointment. My air conditioner had not been working properly & it was time for my routine oil change. I pulled into the service dept & was greeted by Brandon Brockmeyer. I explained to him what was going on with the AC & offered to show him. We both sat in the car & he told me he could look at it but he probably wouldn't know what was wrong with it until 2pm. I'm now at the dealer with my 4 children & expected to wait 4 hours to see if they can fix it. I asked if I could have a loaner car. My family was planning on going to the beach for the weekend & now the dealer was holding us up. All of the loaner cars were already out at 10am in the morning! I find that hard to believe. I was given the opinion to take the shuttle home so we wouldn't have to wait at the dealer. I called my husband, who was finishing up at work, to come and pick us up. Once he arrived he spoke with Brandon who gave my husband an option to go to enterprise to get a rental. I wasn't given that option!! My husband was instructed that the rental must be a gmc product. So I called several enterprises looking for a rental. I finally found a Tahoe & made arrangements to get the rental. Every minute we wasted was taking away from my family's weekend at the beach. Once I got to enterprise the representative contacted the dealer for the PO number to pay for the vechile. I was then informed that the PO would only cover$40 of the $60 rental. $40 would rent me a car. I own a SUV/crossover vechile because of th size of my family. I needed a vechile that would seat 6 not a compact car. So not only did I have to deal with the poor service at the dealer, I'm now being told I'm responsible for a portion of the rental. A rental that I was told would be covered. A rental that I rented because I was told it had to be a GMC vechile. This situation just went from bad to worst. I wanted to just get my family on the road to the beach. I left enterprise nearly in tears for the way this day turned out. I received the complete run around from the dealership. I also feel that my husband was given better service & other options that weren't offered to me. More

Over the last 30 years I have been dealing with the Anderson dealership. It seems rather strange when someone says that they have developed a personal relationship with a car dealership. The personal a Anderson dealership. It seems rather strange when someone says that they have developed a personal relationship with a car dealership. The personal attention that the management, sales, and service personnel extend to their customers makes it easy to do so. During this most recent repair visit I had another excellent experience. The service advisor kept me apraised of the parts and time needed for the repair. The mechanic fixed the drivers door handle issue and returned the car in clean working order. With this continued customer support from this dealership I will find it hard to deal with anyone else. More