Ancira Winton Chevrolet

Hi, Had a propulsion power reduced, with a trouble light and a service soon warning message on my Chevy 2022 Bolt 3 days ago. Made an apt with Ancira Winton Chevrolet for today at 10:30am. When I checked i and a service soon warning message on my Chevy 2022 Bolt 3 days ago. Made an apt with Ancira Winton Chevrolet for today at 10:30am. When I checked in I was told it would be 3 days before my Bolt was even looked at by a technician. I asked if I could use my car and bring it in when they were ready for it and was told No. So my car will be sitting there for 3 days, for NO REASON AT ALL. Unbelievable customer service. Godspeed y'all. More

My 2020 Suburban water pump failed and I had to have the vehicle towed to this location. I was nervous about having my vehicle repaired by Ancira due to poor reviews about the service department, but I didn vehicle towed to this location. I was nervous about having my vehicle repaired by Ancira due to poor reviews about the service department, but I didn’t have much choice due to extenuating circumstances. When I got home and checked under the hood I found numerous hoses not properly installed and secured in their correct places. Other parts were clearly just thrown back together with the mindset of doing the minimum work possible and as quickly as possible. It took three days to complete the water pump replacement, replace the serpentine belt, and perform an oil change. I specifically told the service representative that I was okay with them taking their time because I was mainly concerned with the quality of their work over getting my vehicle back as soon as possible. Well, I guess that was a mistake on my part expecting quality work from Ancira Chevrolet. Never again will I give them my business and encourage others to be wary of their business practices in their service department. More

Horrible horrible service department. Staff is incredibly rude and lazy. I initially drove up and was told I could not be taken care of same day okay no problem he said they were behind a Staff is incredibly rude and lazy. I initially drove up and was told I could not be taken care of same day okay no problem he said they were behind and would not be able to get me seen until the next week. I asked how long it would take then for my given issue and he stated he was unsure as it would depend on the issue found after diagnostics and availability of parts this could be the same day or another 4-5 days. Okay fine I asked for the next available appointment and was given one for the next week. I showed up earlier than my appointment time but was made to wait past my appointment time for “Michael” to come out. I wait all day and hear nothing back from the service department and it’s 4pm so I decide to call and Michael tells me that no one is looking at my car today and decides to try and gaslight me for his xxxx up. He says I told you this morning once you drop your car off it would take at least 4-5 days for anyone to look at. Which he did not. And I stated no you did not, you did not tell me anything when you came out late this morning. And he said well I told you last Friday (I was not there Friday) no one would look at it the same day to which I stated no you did not you stated that you were behind and it would take 4-5 days for an appointment and depending on diagnostics another potential 4-5 days depending on what is wrong with it. He continued to give me an attitude and be very rude and say I already told you this which is complete xxxxxxxx. No he did not explain or state any of that to me at any point. Why would I agree to make an appointment for someone to do nothing with my car. He essentially had me (without explaining this) make an appointment to just leave my vehicle sitting in the lot for a week before anyone even looks at it. Why would I have knowingly agreed to this when I can go and make an appointment elsewhere this makes zero sense. Why are you going to give out appointments if you are not even touching the cars when I could be driving my vehicle or taking it else where and why are you not explaining this clearly to people. And why are you going to be rude and berate customers for some thing you failed to do and failed to explain. Horrible customer service horrible person. I will never go back here nor will I ever buy a vehicle from ancira and I will tell everyone else I know to do the same. More

I had my food truck towed here, after speaking to a service guy SEVERAL times, and I was told to drop it off, only for the service supervisor Anthony to run out, and be extremely rude to my tow truck d service guy SEVERAL times, and I was told to drop it off, only for the service supervisor Anthony to run out, and be extremely rude to my tow truck driver. Anthony yelled at my driver, then told my tow truck driver he wasn’t dropping off my truck, and then told the driver to take my food truck to the junkyard. That was absolutely unprofessional, uncalled for, and beyond rude. I would never recommend this place to anyone else. This is NOT the way to treat customers. I am so hurt, and disgusted now. I had to pay $400 to tow it to the shop, and $400 to get it back home. $800 just wasted . More

Worst customer service in service department nobody would help me I kept getting hung up on help me I kept getting hung up on More

WONDERFUL I had taken the car for a recall before and trans service. Ray kept us informed throughout the whole process and it was done quicker than I thought! I had taken the car for a recall before and trans service. Ray kept us informed throughout the whole process and it was done quicker than I thought! More

Horrible service center experience The service department is the worst I have ever seen, George was my service advisor who I hardly heard from, there was almost no communication at all. The service department is the worst I have ever seen, George was my service advisor who I hardly heard from, there was almost no communication at all. The only way I could talk to him to check on the truck was holding for 20 minutes or being lied to about a call back, his manager Mr. Vetter was no different with the bad communication and a poor attitude especially when the bad service was brought to his attention. I was told to make an appointment so I did, just so the vehicle could sit for a week because their busy and backed up was the excuse I got from George. when a technician finally got to the truck he couldn't duplicate the problem, this truck almost didn't make it on a tow truck because the 11 month old Ancira transmission was failing. After wasting a lot of time the technician took the transmission apart and they definitely found a problem and instead of replacing the unit which is what I bought,a complete unit, they replaced a part and put it back together. So now that its done almost a month later,I have a transmission that has been patched up and the clock on the original warranty is still ticking. The fact that this was a warranty job makes me think feel like I didn't matter and they got my money already More

2017 Chevrolet Spark I purchased my 2017 Chevrolet Spark in 2016.. The salesman was great. Fast forward to 2018 and a little over 16k miles and the vehicle doesn't want t I purchased my 2017 Chevrolet Spark in 2016.. The salesman was great. Fast forward to 2018 and a little over 16k miles and the vehicle doesn't want to start. Whether I become a repeat buyer depends on the service department. My experience with the service department has been poor. I've been asked how I turn the key to start the vehicle. Great salesman but I would not recommend this dealership. More

major repair my vehicle needed major repair and it was done fairly quick. I got it back the same day. I was very happy that i got it back quickly my vehicle needed major repair and it was done fairly quick. I got it back the same day. I was very happy that i got it back quickly More

Great service Took my truck in for yearly inspection, was given a timeframe and inspection was finished faster than estimated time. Mr. Kane was very courteous and Took my truck in for yearly inspection, was given a timeframe and inspection was finished faster than estimated time. Mr. Kane was very courteous and took the time to answer questions that I had about unrelated maintenance. More