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Ancira Winton Chevrolet
San Antonio, TX
521 Reviews
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Showing 521 reviews
May 23, 2011
1. The salesman hardly smiled and didn't seem very motivated - regardless, we got a nice 2003 Infiniti for a good price. We were informed to come back to pick up our free TV & contract, but we drove a motivated - regardless, we got a nice 2003 Infiniti for a good price. We were informed to come back to pick up our free TV & contract, but we drove all the way out there to be told the TV's weren't available and our contract had been mailed. We live on the east side (converse), but Ancira's on the west. 2. The salesman agreed to get four-wheel alignment done and the belts replaced, but after verifying the job w/ our own Car X mechanic, we found out Ancira gave us the car back without doing the alignment and had proof to show it hadn't been done. We were told to drive over and the manager would cut us a check to reimburse us. We drove all the way out there, but was then told to come the next morning. We were also told the TV still wasn't there. Thus we told them to mail the check. This was the 3rd time driving out there. 3. Sephere's manager then called us and said the title had a lean on it (we traded in a truck). I called him back and said my husband had already been out there three times to receive items and had been given the run around. I then told the manager I'd "mail" the lean release document, but the manager insisted it be brought in that day. I told him I don't think it's right to make us come all the way out there when we'd already been out there twice to pick up contract/check/TV that wasn't there, despite being told to drive out there and pick them up. My husband brought the documents the next day and was handed his purchase order, not his contract - so we still don't know what bank to pay our bill to nor do we have our reimbursement check for the maintenance we had to pay out of pocket because Ancira failed to keep their promise. 4. Two weeks later, my husband called Ancira expaining the problem and discussing the fact that it's near time to pay the first payment, but we've been given the run around. He was directed to Sephere, the sales manager who was upset because my husband had previously called higher level managers to resolve the problem. He was informed the reimbursement check hadn't been received because of the lien, despite the fact my husband had personally dropped the lien paperwork off. This would've been nice to know all the times my husband drove 1-hr round trips to get to the place. My husband then spoke to Toni, a manager there, who said he'd have a team meeting to discuss the problem. 5. The funds/financing rep tried to lead us on by adding extra stuff in the price of the loan. He initially stated the warranty items were already included in the purchase price of the loan, but when it came time to sign the contract, we caught that the final price was $2K more than we'd agreed. When I asked him to break the cost out line by line, he then told us that each warranty item was added on to the purchase price of the vehicle. 6. My husband and I purchase this vehicle and have been extremely disappointed by the service we recieved. We did, however, appreciate Ancira initially negotiating the price of the vehicle with us, but the service from the sales rep and the financing rep have been horrible. More
by lashaya
Employees Worked With
Sepher
May 19, 2011
My dearly beloved wife parked my brand new Camaro 2011 near some sprinklers, ruining the finish of the trunk area with the wonderful stuff in recycled water. I took it to the Ancira service department an near some sprinklers, ruining the finish of the trunk area with the wonderful stuff in recycled water. I took it to the Ancira service department and they took care of it magnificently. From Jorge on intake, to the bus driver Pedro, to the service desk ladies whose names I can't remember unfortunately, to Matt who handed me my car back, to Anthony Jeeter Service Manager to Terry, secretary. I tried to remember as many names as I could, sorry for the ones I didn't get. I bought my Camaro, my first sports car, at the tender age of 49, from Eroy Burns, who himself is a joy to have dealt with. This being my first visit to the service department after the purchase, I was very jittery to hand my precious Camaro over for service. I was bowled over by the service I got. I went from absolute despair after I saw the damage to my brand new baby to absolute delight after the work was done in the span of 24 hrs, thanks to Mr. Jeeter's people. Thank you, from the bottom of my heart. Epilogue: My wife will never drive my baby again. And I still love her dearly after 23 years. More
by fjm1061
Employees Worked With
Anthony Jeeter, Jorge, Matt, Pedro (Driver), Service Counter Ladies, Matt McKee
May 18, 2011
My wife and I were referred to this dealership by someone else who had purchased two vehicles from Anicira/Winton and had a very good experience. The vehicle that we were looking at was for our church, so t else who had purchased two vehicles from Anicira/Winton and had a very good experience. The vehicle that we were looking at was for our church, so that it was not any easy transaction. However both Fernando and Steve were very helpful in our being able to finally complete the transaction and drive the vehicle home. It was a lengthy processes, but not because of anything that they were not doing themselves, but due to other difficulties with paperwork needed from the church. They both worked hard at helping complete the deal and we are all thankful for their work and patience. Congregation is enjoying the van and are thankful to God and to our friends at Ancira. God Bless! Hipolito Maldonado More
by Hipolito Maldonado
Employees Worked With
Fernando Espinosa and Steve Ybarra, Fernando Espinosa
May 17, 2011
We have purchased several vehicles from Ancira but our last used purchase wasn't so great. We weren't ready to give up on them yet, so we contacted Sales Manager Jerry Alvarado who when we purchased our 2 last used purchase wasn't so great. We weren't ready to give up on them yet, so we contacted Sales Manager Jerry Alvarado who when we purchased our 2009 Chevy Suburban was our salesman. We had such a great experience with him that when he referred us to Salesman Felipe Mendez we were confident he would take care of us and that he did!! Felipe listened to what we wanted, he wasn't pushy and answered all our questions. With his help we were able to find and buy our 2010 Chevy Malibu. There were a few issues with the car but Felipe guaranteed us he would take care of them. He kept his word and followed through surpassing our expections in more ways than one. He gave us the great experience we've come to expect from Ancira and a lot more. He stayed late, came in on his day off and even called us afterwards just to check that everything was ok. He really made us feel like VIP customers. Thanks to him we are still loyal customers and will continue to be for many years to come. More
by blorosc0865
Employees Worked With
Felipe Mendez, Jerry Alvarado, Don Prather, Jerry Alvarado, Don Prather, Felipe Mendez
May 10, 2011
Had a great experience buying our new Equinox. I contacted Justin through the internet and then at the dealership. Justin is very low key, not pushy or over-bearing. He was interested in selling m contacted Justin through the internet and then at the dealership. Justin is very low key, not pushy or over-bearing. He was interested in selling me what I wanted and not what he wanted to get rid of. My wife thinks all car salespersons are sharks out to sell whatever they want with no regard for what the customer wants. Justin is different. He explained everything to my wife, answered all of her questions and was very helpful. The car is great other than a issue with the driver side outside mirror which I feel Ancira will take care of. I would highly recommend this dealer to anyone who is thinking about buying a chevrolet product. From what I say and with my experience with them, all salespersonnel seem to be laid back and very low key. No pushing, no you have to buy in the next five minutes or the price goes way up or we will not get another one like this one for another six months. Truly a pleasant experience. More
by hwraben
Employees Worked With
Justin Marvin, Justin Marvin
May 05, 2011
Upon my arrival at this dealership I did not intend to walk out with a brand new vehicle. My experience with the salesman, John was oustanding. He took the time to go over the dealer incentives along with walk out with a brand new vehicle. My experience with the salesman, John was oustanding. He took the time to go over the dealer incentives along with understanding the importance of my decision to purchase a new vehicle. Also, reveiwing the manifest list to verify if any additional savings would apply to me. I can't say that anyone else would have taken the time to review all the discounts with me. Overall, I would have to say my experience was pleasant and very "at ease". If in the market for a new vehicle, I would definitely recommend my family and friends to visit with John. The dealership was also very clean and friendly. Additionally, I would like to commend John on the great work he did by keeping in contact with me even after I purchased my new vehicle to make sure the vehicle was running great and my satisfaction with the vehicle meet my needs. Thank you, Katherine More
by kmore36
Employees Worked With
John Llamas, John Llamas
April 29, 2011
Joe Lopez set us up with Felipe mendez to handle our selection and sales process. We appreciate Joe because of his low key... calm, professional approach. He makes you feel very comfortable. My wife onl selection and sales process. We appreciate Joe because of his low key... calm, professional approach. He makes you feel very comfortable. My wife only wants to deal with Ancira because of the professional approachwith all of their staff. Felipe was very thorough and courteous in the handling of our vehicle sales. We appreciate his honesty and candor in helping us through the process. Steve Ybarra handled the finance and we appreciate his assistance. Our entire extended family has bought about 30 vehicles from ancira since the late 70's. More
by bfaust
Employees Worked With
Felipe mendez/Joe Lopez, Felipe Mendez
April 13, 2011
My wife and I have both had a great buying experience with John. We have bought 2 cars (Malibu/Cruze) from him and will continue to be one of John's customers. The entire staff did a phenomenal job in ma with John. We have bought 2 cars (Malibu/Cruze) from him and will continue to be one of John's customers. The entire staff did a phenomenal job in making us feel welcome. John was able to answer every question I had about the Cruze I was about to buy and add additional information I didn't know about. Because of Johns superb service I will be recommending all my friends and family to him. Thanks again for the best car shopping experience we have ever had!! More
by michaelc1598
Employees Worked With
John Llamas, John Llamas
April 10, 2011
FELEPE KINDLY GREETED ME & MY WIFE WHEN WE ARRIVED @ THE DEALERSHIP AND HELPED TO MAKE OUR VISIT A PRODUCTIVE ONE. WE ORIGINALLY STOPPED BY TO LOOK AT THE NEW CAMARO, TRANSITIONED TO THE SS AND ENDED UP THE DEALERSHIP AND HELPED TO MAKE OUR VISIT A PRODUCTIVE ONE. WE ORIGINALLY STOPPED BY TO LOOK AT THE NEW CAMARO, TRANSITIONED TO THE SS AND ENDED UP PURCHASING A NEW 2011 CORVETTE. DUE TO FELEPE'S ATTENTION TO DETAIL WE WENT HOME WITH A TORCH RED VETTE.I WOULD ALSO LIKE TO THANK MR HOWARD KELLY, BECAUSE WITHOUT HIM THE DEAL WOULD NOT HAVE TAKEN PLACE. More
by PMROBIN
Employees Worked With
FELIPE MENDEZ, Felipe Mendez
March 30, 2011
I recently purchased a used 2010 Nissan Altima. As most people, I'm very skeptical of car salesmen. I have been avoiding walking into a carlot just for this same reason. I did not want to feel pressured or people, I'm very skeptical of car salesmen. I have been avoiding walking into a carlot just for this same reason. I did not want to feel pressured or bombarded to purchase a vehicle. However... Jerry Alvarado (Sales Manager) and Jose Guzman (salesmen) went out of their way to make my experience wonderful. I did not feel pressured or taken advantage of. I would recommend Ancira along with Mr. Alavardo and Mr. Guzman to anyone looking to purchase a new or used vehicle. After picking out my car, the financing part went so smooth. My financing specialist MR. Esparza made me feel very comfortable about my payments and my options. He went over everything and was very patient with me gathering up all my documents at the last minute. The follow up call i received the next day also made me feel my purchase was appreciated. More
by Jenniferchristian1
Employees Worked With
3, Jerry Alvarado, Jose Guzman
