Ancira Winton Chevrolet

Poor Excuse for a Dealership Ancira Chevrolet and their bevy of peasant car salesmen are quite possibly the worst example of customer service I have dealt with. One Joe Cruz suppo Ancira Chevrolet and their bevy of peasant car salesmen are quite possibly the worst example of customer service I have dealt with. One Joe Cruz supposedly put a car on hold for me, corresponded with me the week leading up to my appointment, and waited until I drove from Austin and sat at his desk to tell me that the car had been sold. xxxx poor business and xxxx poor service led to an experience that I would rate as xxxx poor. More

Sloppy work. Did not notate complaints. I have been so disappointed in the service I have repeatedly received from Ancira Winton Service Department. I have been taking my Chevy Cobolt there I have been so disappointed in the service I have repeatedly received from Ancira Winton Service Department. I have been taking my Chevy Cobolt there since I purchased it in 2006. There have been several recalls on this car. From the very beginning (within 3 months of purchase) my Air-Bag light comes on especially when I hit a bump in the road. I let the service department know this several times. I have been told different reasons for this. The main reason I was told this happens is that the "light" is sensitive. The first few years it wasn't on as much but the last few it is on all the time. They were never able to reproduce the problem when I left the car there. Within the last year I again let the service department know about the Air-Bag light . I was told that when the light comes on it means that there is a problem with the Bags and they will not deploy if I am in an accident. This is very serious. I was flabbergasted to say the least to find this out so many years after I repeatedly told them. At this point I contacted General Motors to report this as it was happening since I bought the car. They refused to fix the problem because Ancira Winton never once recorded me reporting it. NOT ONCE! This is not the first time that I have had problems with the service department. I also had a Chevy Impala that needed work on it. When I received the vehicle back the oil was leaking. They apparently forgot to put a bolt back on it. However, after the last debacle with the Air Bag I will never purchase another car from there nor will I take another car in for service. I have another recall on my Cobolt. I plan to go out of town to have it repaired. More

I went by Ancira to purchase my new Silvarado and the salesman by the name of Joe Cruz was very helpful we were able to negotiate a final price and he was very helpful in explaining the whole process of salesman by the name of Joe Cruz was very helpful we were able to negotiate a final price and he was very helpful in explaining the whole process of purchasing my first "new" vehicle he bent over backwards to make sure we were comfortable with our purchase. I will recommend this dealership and salesman in the future to anyone I know! Great team at Ancira Chevrolet!!! More

I would not recommend this delar to anyone. They place a Ad in the Local San Antonio News Paper for a Price on their new vehicles , once you visit the dealer on Bandera Ancira Winton, they only have used c Ad in the Local San Antonio News Paper for a Price on their new vehicles , once you visit the dealer on Bandera Ancira Winton, they only have used cars/Trucks with over 6,000 miles and claim they are NEW. If you have a vehicle trade they say they will pay off your vehicle, and after you have a final deal with all paperwork sign and complete the Sales Associate will harass you and State--- the Dealer refuses to pay any vehicle trade off in full. As a new vehicle owner they promise to fill your tank with gas and give Free items for your vehicle , once the Deal is done , the end result is no items are honored or gas. Other AUTO DEALERS are very competive and are Honset to the consumer. Ancira Winton on Banderd and 410 in San Antonio is not a Honest and Trusted Dealer. BUYER BEWARE!!! More

Just wanted to let people and the dealership know that not only have I had positive experiences with the salesmen there, but also the Service Advisors. One in particular, Jorge De Los Santos. With the cor not only have I had positive experiences with the salesmen there, but also the Service Advisors. One in particular, Jorge De Los Santos. With the corvettes that I had and even family cars, and recently my new camaro, this gentleman has always treated me with the utmost respect and customer service. Even when some of the repairs have gone through warranty, he always has a positive attitude and treats me like a friend. Always keeps in touch and keeps me updated with the repairs or when the part, or tire in this case, will arrive. You always hear about reviews about the sales people, but hardly about the Service Advisors. Just though this gentleman needed some recognition. Great job Jorge and keep up the great work!............Sincerely Xavier Tellez. More

Could not wait for our survey to arrive so I wanted someone to know how awesome John Llamas and Stephen Skipper are! To say these guys went above and beyond is an understatement. This is the 3rd vehicl someone to know how awesome John Llamas and Stephen Skipper are! To say these guys went above and beyond is an understatement. This is the 3rd vehicle my wife and I have purchased from Ancira and the second from John and Stephen in particular. These two are an awesome team. From sales to finance, these guys where on top of everything. They were more like friends than salesmen. It was a pleasure dealing with these 2 gentlemen and I wouuld recommend these guys hands down over anyone else there. They worked their butts off and got me the best deal for me and my wife. Because of these two guys, we will definately keep coming back to Ancira Chevy. Words alone can not express the gratitude we have for these guys and how happy we are when we buy cars from them. Keep up the great work guys and I hope that dealership knows what valueable assets you are to them. Thanks again guys! Top notch work! Sincerely, Xavier and Laura Tellez....By the way, we love our new 2013 SS Camaro 1LE package! More

The car that we want was in Ancira VW but Arsenio whose from Ancira CHEVY did not hesitate to go to the "other" side and show us the truck that we want. No arm twisting or hard selling. Patient, attentiv from Ancira CHEVY did not hesitate to go to the "other" side and show us the truck that we want. No arm twisting or hard selling. Patient, attentive and down to earth. Most of all, since they still has to detail the truck and I could not get the truck right away, Arsenio with his WIFE delivered the truck in our front door at 9pm!!! He told me later that nobody can drive him back after he will deliver the truck, so he ask his wife if she can follow him while he deliver our truck in our house so that he will have a ride home! Now...that's our man right there! EXTRA MILE ALL THE WAY...LITERALLY AND FIGURATIVELY...since we live in Schertz and they live in Helotes!..Thank you very much....We're costumer for life..... More

My wife and I recently bought a new 2012 Silverado and My wife and I recently bought a new 2012 Silverado and the Sales Crew was great but when I went in for my first service it was a mess. First I got My wife and I recently bought a new 2012 Silverado and the Sales Crew was great but when I went in for my first service it was a mess. First I got put on hold for over 5 minutes and then transfered to some one in sales cell phone and then got a answering machine there. I call back twice and finally was told to bring it on in. I got there at 2:15 and I asked if I could use the coupon that they had sent me for a tire rotation, and free car wash but they showed me that it had already expired but with my first oil change they would give me a car wash. I told them I had a appointment so I asked how long it would be and they replied about a hour or hour and a half. I told them I would go across the street and grab a bite to eat and left them my cell phone number so they could call when it was ready. Well I ate and came back and it still wasn't ready so I went in and asked and they said they would find out .. I went back in again and at 5:20 was told I could go to the cashier and pay out. The man I had dealt with came up and shook my hand to say thank you and I asked him why it had taken so long and he said they were swamped and I told him when I had come in and he said I thought you went to get something to eat and that it had been ready. I asked him why he hadn't called and he said he forgot. I still had to wait awhile for my truck and when it got there it hadn't been washed either. I was already late for a appointment so I left and I must say I wasn't very happy. If this is the service I can expect to recieve on my truck I will probably find another chevy dealer to work with and also buy our next vehicle which we planned to buy in December (we intend to trade in our 2003 Suburban) Thank you Don and Doris Zercher More

My experience from the time I sent a request for a quote My experience from the time I sent a request for a quote for the purchase of my vehicle was AMAZING!!! Thanks to Marissa for the correspondence t My experience from the time I sent a request for a quote for the purchase of my vehicle was AMAZING!!! Thanks to Marissa for the correspondence thru e-mail and phone calls I was aware of vehicles available, pricing, AND discounts!!! Big Thanks to Jose for ALL the time he spent test driving, running numbers, and informing me of the inventory, rebates, options, showing the luxury and value in every vehicle and being patient and LISTENING to me!!! All of their hard work AND Marissa's return phone call lead to the PERFECT vehicle for me!!! It was very important to me to get a great vehicle at a great price!!! And they have exceeded my expectation's of what Great Customer Service IS!!! Ancira was not at the top of my list to business with due to past experiences with salesman on the lot.....my family could never even make it past the lot to purchase a vehicle!!! As you can read I am Throughly Impressed AND Super HAPPY with my experience AND my purchase!!! I will inform my friends and family of the Great experience!!! More

I enjoyed my experience purchasing our vehicle. the staff was friendly and willing to answer all our questions. the merchandise available was great and was a speeding purchasing process. was friendly and willing to answer all our questions. the merchandise available was great and was a speeding purchasing process. More