Ancira Volkswagen

Overall, our experience at Ancira Volkswagen was very good and we would recommend the dealership, as well Marcos Viera, to others. I would rate the Overall Experience as a "4" for the same reason th good and we would recommend the dealership, as well Marcos Viera, to others. I would rate the Overall Experience as a "4" for the same reason that I would rate Customer Service as a "4". Although it may seem petty, we were very disappointed to drive away from the dealership with an almost empty tank. We purchased the car around 5:30 in the evening but apparently at 5:30 or 6:00 the gas tanks had been locked up. Although Marcos offered us a free tank when we returned, it would be highly unlikely that we would drive over to fill up a gas tank when we live 65-70 miles away. After my son and I ran a few quick errands and had dinner, we left town but, of course, had to stop on our return home to fill up the tank. It was a bit of a nuisance to try to read the car manual in the dark to not only determine how to open the fuel door but how to first turn on the interior lights so that we could read the manual. Obviously, we could have opened the doors to illuminate the car but that wasn't really a safe option. In my opinion, a small gesture on the part of Ancira to fill up the tank elsewhere would have diverted an imposition for us that evening and would have made the transaction much more enjoyable. More

All actions were handled efficiently. Marcos has excellent product knowledge, is friendly, and pledged from the beginning to provide the best product at the best possible price. He recognized immedi excellent product knowledge, is friendly, and pledged from the beginning to provide the best product at the best possible price. He recognized immediately what I was looking for and delivered exactly that! Car was ready as promised, and paperwork was handled with minimum hassle. More

I WAS VERY SATISFIED WITH MY EXPERIENCE AT ANCIRA VW A YEAR AND A HALF AGO, THAT I RETURNED TO PURCHASE A SECOND VW THIS WEEK. THE ENTIRE STAFF WAS EXCEPTIONAL, JAMES GAVE ME A GREAT PRICE ON THE 2010 JET YEAR AND A HALF AGO, THAT I RETURNED TO PURCHASE A SECOND VW THIS WEEK. THE ENTIRE STAFF WAS EXCEPTIONAL, JAMES GAVE ME A GREAT PRICE ON THE 2010 JETTA I PURCHASED, EDDIE GAVE ME A VERY FAIR PRICE ON MY TRADE-IN, JAVIER IN FINANCING WAS EFFICIENT AND THOROUGH AND MY SALESMAN, MARCOS VIERA, ONCE AGAIN MADE THE ENTIRE EXPERIENCE FAST,PROFESSIONAL AND HE EXPLAINED ALL OF THE CAR'S FEATURES IN LAYMAN'S TERMS. I HIGHLY RECOMMEND THIS DEALERSHIP! More

I contacted Marcos Viera via email went back a fourth a few times we agreed on the terms a few phone calls later and the deal was done. It was a pleasure to deal with Marcos very professional and friendly. few times we agreed on the terms a few phone calls later and the deal was done. It was a pleasure to deal with Marcos very professional and friendly. My experience with Ancira was a very positve one Ancira Volkswagen and Marcos get an A+. F.S More

This was my first time here, but my experience was top notch! Marcos was able to get a good sense of what I was looking for, and give me an idea of what would work with my budget. At no point did I feel notch! Marcos was able to get a good sense of what I was looking for, and give me an idea of what would work with my budget. At no point did I feel uncomfortable from pressure to buy on the spot, which I also greatly appreciated. More

My experience with Ancira VW was great. Marcos spoke to me on the phone when I called to confirm they had the vehicle I wanted, and assured me that he would be the one to assist me when I arrived. He ensu me on the phone when I called to confirm they had the vehicle I wanted, and assured me that he would be the one to assist me when I arrived. He ensured I test drove the vehicle to be positive I wanted the car, and attempted to get the best financing deal possible. He even worked around my tight schedule to get the car ready for pick up. I would buy another car from Marcos any time. This was a vast improvement over my experience with other Ancira dealerships. I could have been happier with the price. More

We recently purchased a convertible here. The car We recently purchased a convertible here. The car had a couple of problems with it (scratches, damaged buttons, cleaning) when we bought it that We recently purchased a convertible here. The car had a couple of problems with it (scratches, damaged buttons, cleaning) when we bought it that we caught and so we arranged to have those fixed as part of the purchasing contract. So we drove back and forth a couple of times to get these things fixed. It was a week or so before we got the windscreen out to use with the top down. When we got it out, we found that the frame was broken in two and the screen was coming undone from the frame. These windscreens cost around $650. We immediately called the dealership and spoke with Chaz "Big Red", the salesman who sold us our car. He said that they would replace it. Long story short, After a year of being runaround with this salesperson we decided to get a hold of someone higher up. I spoke with Darrell Dixon, VP and General Manager. Mr. Dixon was very forthright and explained the situation to me and why there was some misunderstanding. Basically the problem was with this single salesperson who no longer works there. Mr. Dixon did everything he could to make things right and live up to the promises this salesperson made. I really appreciate the way our situation was finally resolved, and based upon our dealings with Mr. Dixon we would look into buying another vehicle at Ancira. More

Went there pre-approved to look at a SUV that caught my eye. Ivan was nice and friendly. I told him that I wanted to work numbers. They made me an offer and I countered with what I thought was fair base eye. Ivan was nice and friendly. I told him that I wanted to work numbers. They made me an offer and I countered with what I thought was fair based on my research of similar vehicles and what they were going for in other dealerships. Ivan goes to take what my counter offer is. Suddenly another guy shows up with my papers and acts like he his shocked that I counter offered. He was saying things like they were giving me more for my trade then they should. They were not offering me trade in value. They were basing it on wholesale auction value. Well I'm not selling my car to an auction I am trading it in! Well we finally get numbers to an acceptable area. Then the finance guy keeps grilling me when I keep telling him my finance has already been arranged. The finance guy was not very friendly. All in all it took over 5 hours to make the purchase and had to talk to 4 different people. Ivan was good but those other guys made it the typical bad car buying experience you cringe about. More

Mr. Chavarria made sure that my car was serviced promptly. He also gave a follow up phone call to ensure that my car was serviced to my liking and I was not having any service issues. His friendli promptly. He also gave a follow up phone call to ensure that my car was serviced to my liking and I was not having any service issues. His friendliness made my experience a recommendable experience. More

Bobby and Javier were just great! My car could not start and Bobby and Javier helped me with the towing of my car to the service department. Once at the service departement they gave me the best service th and Bobby and Javier helped me with the towing of my car to the service department. Once at the service departement they gave me the best service that I have ever received at a dealership. Their knowledge and customer service was great. I would recommed this service center to anyone who wants timely service and great customer service. More